Development of customer satisfaction models for automotive interior materials

International Journal of Industrial Ergonomics

Volumn 36, Issue 4, 2006, Pages 323-330

  You, Heecheon ^a   Ryu, Taebeum ^a   Oh, Kyunghee ^a   Yun, Myung Hwan ^b   Kim, Kwang Jae ^a  

^a Pohang University of Science and Technology (POSTECH)   (South Korea)

^b Seoul National University   (South Korea)

Author keywords

Automotive interior material; Customer satisfaction model; Preferred design feature; Quantification I analysis; Relative importance of variable; Variable screening

Indexed keywords

ERGONOMICS; MATHEMATICAL MODELS; SCREENING; STATISTICAL METHODS;

AUTOMOTIVE INTERIOR MATERIAL; CUSTOMER SATISFACTION MODEL; PREFERRED DESIGN FEATURE; QUANTIFICATION I ANALYSIS; RELATIVE IMPORTANCE OF VARIABLE; VARIABLE SCREENING;

CUSTOMER SATISFACTION;

ADULT; ARTICLE; CAR; ENGINEERING; ERGONOMICS; EVALUATION; HUMAN; INTERNET; MALE; MATERIALS; MODEL; NORMAL HUMAN; PRIORITY JOURNAL; QUANTITATIVE ANALYSIS; SATISFACTION; STATISTICAL ANALYSIS;

EID: 33646104198     PISSN: 01698141     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ergon.2005.12.007     Document Type: Article

References (13)

1. Han S.H., Yun M.H., Kim K., and Kwahk J. Evaluation of product usability: development and validation of usability dimensions and design elements based on empirical models. International Journal of Industrial Ergonomics 26 4 (2000) 477-488
2. Heo M.H. Quantification Method I·II·III·IV (1998), Jahyou Academy, Seoul, Korea
3. Jindo T., and Hirasago K. Application studies to car interior of Kansei engineering. International Journal of Industrial Ergonomics 19 2 (1997) 105-114
4. Korean Color Research Institute. Korean Standard Color (1991), Korean Broadcasting System, Seoul, Korea
5. Montgomery D.C., Runger G.C., and Hubele N.F. Engineering Statistics (2001), Wiley, New York
6. Nakada K. Kansei engineering research on the design of construction machinery. International Journal of Industrial Ergonomics 19 4 (1997) 129-146
7. Nishimatsu T., Kamijoh M., Toba E., and Ishizawa H. Influence of covering fabric for hand feel of automotive seat. JSAE Review 22 3 (2001) 372-374
8. Ryu, T., Oh, K., You, H., Yun, M.H., 2003. Development of satisfaction models for passenger car interior materials considering statistical and engineering aspects of design variables. In: Proceedings of the Human Factors and Ergonomics Society 47th Annual Meeting. The Human Factors and Ergonomics Society, Santa Monica, CA, pp. 821-825.
9. Tanoue C., Ishizaka K., and Nagamachi M. Kansei engineering: a study on perception of vehicle interior image. International Journal of Industrial Ergonomics 19 4 (1997) 115-128
10. Ulrich K.T., and Eppinger S.D. Product Design and Development (2000), McGraw-Hill, New York
11. Welch, D., 2002. Luxury gets more affordable. Business Week, April 22, pp. 60-61.
12. White, G.L., 2001. Car makers battle inferior interiors in hopes of earning buyers' respect. The Wall Street Journal, December 3. 〈http://online.wsj.com〉.
13. Yun, M.H., Han, S.H., Ryu, T., Yoo, K., 2001. Determination of critical design variables based on the characteristic of products image/impression: case study of office chair design. In: Proceedings of the 45th Human Factors and Ergonomics Society Annual Meeting. The Human Factors and Ergonomics Society, Santa Monica, CA, pp. 712-716.