Incorporating user satisfaction into the look-and-feel of mobile phone design

Ergonomics

Volumn 46, Issue 13-14, 2003, Pages 1423-1440

  Yun, Myung Hwan ^a   Han, Sung H ^b   Hong, Sang W ^b   Kim, Jongseo ^b  

^a Seoul National University   (South Korea)

^b Pohang University of Science and Technology (POSTECH)   (South Korea)

Author keywords

Ergonomic design; Image impression; Mobile phone design; Product design; The look and feel of the product; User satisfaction

Indexed keywords

CUSTOMER SATISFACTION; MOBILE TELECOMMUNICATION SYSTEMS; PRODUCT DESIGN; REGRESSION ANALYSIS; SPECIFICATIONS; TELEPHONE SETS; TEXTURES; USER INTERFACES;

HUMAN-PRODUCT INTERFACES; MOBILE PHONES;

ERGONOMICS;

ADOLESCENT; ADULT; COLOR; CONFERENCE PAPER; CONSUMER; EVALUATION; FEMALE; HEALTH SURVEY; HUMAN; HUMAN FACTORS RESEARCH; LINEAR REGRESSION ANALYSIS; MALE; PHYSICAL ATTRACTIVENESS; PHYSICAL PARAMETERS; RIGIDITY; SATISFACTION; STATISTICAL ANALYSIS; TELEPHONE;

ADOLESCENT; ADULT; AGE FACTORS; ANALYSIS OF VARIANCE; CELLULAR PHONE; CONSUMER SATISFACTION; DATA COLLECTION; EMOTIONS; EQUIPMENT DESIGN; FEMALE; HUMAN ENGINEERING; HUMANS; LOGISTIC MODELS; MALE; MAN-MACHINE SYSTEMS; MODELS, THEORETICAL; PERCEPTION; SEX FACTORS;

EID: 0344081228     PISSN: 00140139     EISSN: None     Source Type: Journal    
DOI: 10.1080/00140130310001610919     Document Type: Conference Paper

References (29)

1. Chuang, M. C., Chang, C. C. and Hsu, S. H. 2001, Perceptual factors underlying user preferences toward product form of mobile phones, International Journal of Industrial Ergonomics, 27, 247-258.
2. Faulkner, T., Rice, T. and Heron, W. 1983, The influence of camera configuration on preference, Human Factors, 25, 127-141.
3. Feist, G. 1994, The affective consequences of artistic and scientific problem solving. Cognition and Emotion, 8, 489-502.
4. Hair, J. F., Andersson, F. E., Tatham, R. L. and Black, W. C. 1995, Multivariate Data Analysis with Readings (Englewood Cliffs, NJ: Prentice Hall).
5. Han, S. H., Yun, M. H., Kim, K. and Kwahk, J. 2000, Evaluation of product usability: Development and validation of usability dimensions and design elements based on empirical models, International Journal of Industrial Ergonomics, 26, 477-488.
6. Han, S. H., Yun, M. H., Kwak, J. and Hong, S. W. 2001, Usability of consumer electronic product, International Journal of Industrial Ergonomics, 28, 143-151.
7. Helander, M. G. and Zhang, L. 2001, Forget about ergonomics in chair design? Focus on esthetics and comfort! in M. G. Helander, H. M. Khalid and M. P. Tham (eds), Proceedings of the International Conference on Affective Human Factors Design (London: Asean Academic Press), 256-261.
8. Hofmeester, K., Kemp, J. A. M. and Blankendaal, A. C. M. 1996, Sensuality in product design, in Proceedings of the ACM CHI'96 Conference (New York: ACM), 428-435.
9. Ishihara, S., Ishihara, K., Nagamachi, M. and Matsubara, S. 1997, An analysis of Kansei structure on shoes using self-organizing neural networks, International Journal of Industrial Ergonomics, 19, 93-104.
10. ISO 9241-11 1998, Ergonomic Requirements for Office Work with Visual Display Terminals (VDTs) - Part 11: Guidance on Usability. (Geneva, International Standard Organization).
11. Jindo, T. and Hirasago, K. 1997, Application studies to car interior of Kansei engineering, International Journal of Industrial Ergonomics, 19, 105-114.
12. Jordan, P. W. 1998, Human factors for pleasure in product use, Applied Ergonomics, 29, 25-33.
13. Kanis, H. 1998, Usage centered research for everyday product design, Applied Ergonomics, 29, 75-82.
14. Kim, J. and Moon, J. Y. 1998, Designing towards emotional usability in customer interfaces-trustworthiness of cyber banking system interfaces, Interacting with Computers, 10, 1-29.
15. Kwahk, J., Han, S. H., Yun, M. H., Hong, S. W., Chung, M. K. and Lee, K. S. 1997, Selection and classification of the usability attributes for evaluating consumer electronic products, Proceedings of the Human Factors and Ergonomics Society 41st Annual Meeting (Santa Monica, CA: Human Factors and Ergonomics Society), 432-436.
16. Logan, R. J., Augaitis, S. and Renk, T. 1994, Design of simplified television remote controls: A case for behavioral and emotional usability, Proceedings of the Human Factors and Ergonomics Soceity 38th Annual Meeting (Santa Monica, CA: Human Factors and Ergonomics Society), 365-369.
17. Logan, R. J., Augaitis, S., Miller, R. H. and Wehmeyer, K. 1995, Living room culture - An anthropological study of television usage behaviors, Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting (Santa Monica, CA: Human Factors and Ergonomics Society), 326-330.
18. Nagamachi, M. 1995, Kansei engineering: A new ergonomic consumer-oriented technology for product development, International Journal of Industrial Ergonomics, 15(1), 311-346.
19. Nagamachi, M. 2002, Kansei engineering in consumer product design, Ergonomics in Design, 10(2), 5-9.
20. Nakada, K. 1997, Kansei engineering research on the design of construction machinery, International Journal of Industrial Ergonomics, 19, 129-146.
21. Nielsen, J. and Levy, J. 1994, Measuring usability: Preference vs. performance, Communications of ACM, 37(4), 66-75.
22. Ortony, A., Clore, G. and Collins, A. 1988, The Cognitive Structure of Emotions (Cambridge, UK: Cambridge University Press).
23. Shackel, B. 1986, Ergonomics in design for usability, in M. D. Harrison and A. Monk (eds), People and Computers (Cambridge, UK: Cambridge University Press).
24. Shneiderman, B. 1998, Designing the User Interfaces, 3rd edn. (Boston, MA: Addison-Wesley).
25. Tanoue, C., Ishizaka, K. and Nagamachi, M. 1997, Kansei engineering: A study on perception of vehicle interior image, International Journal of Industrial Ergonomics, 19(2), 115-128.
26. Tractinsky, N., Katz, A. S. and Ikar, D. 2000, What is beautiful is usable, Interacting with Computers, 13, 127-145.
27. Yun, M. H., Han, S. H. and Kim, K. J. 2000, Consumer Preference Survey for Telecom Products (In Korean). (Research Report for Kamsung Engineering, Ministry of Science and Technology, ROK Government).
28. Yun, M. H., Han, S. H., Ryu, T. and Yoo, K. 2001, Determination of critical design variables based on the characteristics of product image/impression: Case study of office chair design, Proceedings of the Human Factors and Ergonomics Society 45th Annual Meeting (Santa Monica, CA: Human Factors and Ergonomics Society), 712-716.
29. Zhang, L. M., Helander, M. G. and Drury, C. G. 1996, Identifying factors of comfort and discomfort in sitting, Human Factors, 38, 377-389.