"I'm paying your salary here!": Social inequality, consumerism, and the politics of space in medical clinics

Human Organization

Volumn 67, Issue 1, 2008, Pages 49-60

  Strathmann, Cynthia Miki ^a   Hay, M Cameron ^b  

^a UNIVERSITY OF SOUTHERN CALIFORNIA   (United States)

^b MIAMI UNIVERSITY   (United States)

Author keywords

Clinic relationships; Medicine; Patient aggression; Receptionists; Space

Indexed keywords

HEALTH WORKER; LABOR RELATIONS; MEDICINE; SOCIAL CONFLICT; WORKPLACE;

CALIFORNIA; LOS ANGELES; NORTH AMERICA; UNITED STATES;

EID: 46649117667     PISSN: 00187259     EISSN: None     Source Type: Journal    
DOI: 10.17730/humo.67.1.v4703300r338t746     Document Type: Article

References (46)

1. Adams, Jane and D. Gorton 2006 Confederate Lane: Class, Race, and Ethnicity in the Mississippi Delta. American Ethnologist 33(2):288-309.
2. Åkerstrom, Malin 1997 Waiting - A Source of Hostile Interaction in an Emergency Clinic. Qualitative Health Research 7(4):504-520.
3. Brodkin, Karen 1998 How Jews Became White Folks. New Brunswick, NJ: Rutgers University Press.
4. Browner, Carole H. 2005 The Influence of Translators' Approach on Amniocentesis Acceptance. Presented at the Association of American Anthropology meeting, Washington, D.C.
5. Browner, Carole H., H. Mabel Preloran, Maria Christina Casado, Harold N. Bass, and Ann P. Walker 2003 Genetic Counseling Gone Awry: Miscommunication between Prenatal Genetic Service Providers and Mexican-origin Clients. Social Science and Medicine 56:1933-1946.
6. Checkland, Kath 2004 National Service Frameworks and UK General Practitioners: Street-level Bureaucracts at Work? Sociology of Health and Illness 26(7):951-975.
7. Cicourel, Aaron 1999 The Interaction of Cognitive and Cultural Models in Healthcare Delivery. In Talk, Work, and Institutional Order. Srikant Sarangi and Celia Roberts, eds. Pp. 183-224. Germany: Mouton de Grayter
8. D'Andrade, Roy G. and Claudia Strauss 1992 Human Motives and Cultural Models. Cambridge: Cambridge University Press.
9. Davidson, Brad 2000 The Interpreter as Institutional Gatekeeper: The Social-linguistic Role of Interpreters in Spanish-English Medical Discourse. Journal of Sociolinguistics 4 (3), 379-405.
10. Dixon, Catherine A.J., Charlotte N.E. Tompkins, Victoria L. Allgar and Nat M.j. Wright 2005 Abusive Behavior Experienced by Primary Care Receptionists: A Cross-sectional Survey. Family Practice 21(2):137-139.
11. Eilers, Gayleen 2004 Improving Patient Satisfaction with Waiting Time. Journal of American College Health. 53(1): 47-50.
12. Eisner, M. and N. Britten 1999 What do General Practice Receptionists Think and Feel about Their Work? British Journal of General Practice 49(439):103-106.
13. Fligstein, Neil and Ofer Sharone 2001 Work in the Postindustrial Economy of California 2002. In The State of California Labor 2002. Ruth Milkman, ed. Pp. 67-93. Los Angeles: University of California Institute for Labor and Employment.
14. Geertz, Clifford 1973 The Interpretation of Cultures. New York: Basic Books.
15. Goold, Susan Dorr and Gerald Klipp 2002 Manged Care Members Talk about Trust. Social Science and Medicine 54(2020: 879-888.
16. Harvey, David 1989 The Condition of Postmodernity: An Inquiry into the Origins of Cultural Change. Oxford: Basil Blackwell.
17. Hay, M. C., Cadigan, R. J., Khanna, D., Stathmann, C. M., Altman, R., McMahon, M., Kokab, M., Lieber, E., Furst D. E. n.d. Prepared Patients: The Internet and New Rheumatology Patients. Forthcoming. Arthritis Care and Research.
18. Hay, M. C., Srathmann, C., Lieber E., Wick K., Giesser, B. n.d. Why Patients Go Online: Multiple Sclerosis, the Internet and Physician-Patent Communication. Forthcoming. Neurologist.
19. Hewison, Alistair 1999 The New Public Management and the New Nursing: Related by Rhetoric? Some Reflections on the Policy Process and Nursing. Journal of Advanced Nursing 29(6): 1377-1384.
20. Hibbard, Judy H. 2003 Engaging Health Care Consumers to Improve the Quality of Care. Medical Care. January 41 (1 Supplemental): 161-70.
21. Himmelstein, David, Steffie Woolhandler, and Ida Hellander 2000 Bleeding the Patient: The Consequences of Corporate Health Care. Monroe, ME: Common Courage Press.
22. Hochschild, Arlie 1983 The Managed Heart: Commercialization of Human Feeling. Los Angeles: University of California Press.
23. Horton, Sarah, Joanne McCloskey, Caroline Todd, and Marta Henriksen 2001 Transforming the Safety Net: Responses to Medicaid Managed Care in Rural and Urban New Mexico. American Anthropologist 103:733-484.
24. Kaiser Family Foundation 2004 Trends and Indicators in the Changing Health Care Marketplace Section 2: Trends in Health Insurance Enrollment. Electronic document, http://www.kff.org/insurance/7031/ printsec2.cfm, accessed 10/26/2005.
25. Kaverny, M. Cathleen 1999 Commodifying the Polyvalent Good of Health Care. Journal of Medicine and Philosophy 24(3):207-233.
26. Kirschner, Suzanne R., and William S. Lachicotte 2000 Managing Managed Care: Habitus, Hysteresis and the End(s) of Psychotherapy. Culture, Medicine and Psychiatry 25:441-456.
27. Lamphere, Louise 2005 Providers and Staff Respond to Medicaid Managed Care. Medical Anthropology Quarterly 19(1):3-25.
28. Lichter, Michael 1999 Black/Immigrant Labor Market Competition: New Insights from a Case Study of the Hospital Industry in Los Angeles County. Los Angeles, Calif.: The Lewis Center for Regional Policy Studies. Working Paper # 30.
29. Lipsky, Michael 1977 Street-Level Bureaucracy. New York: Russel Sage Foundation.
30. Markovsky, Jeff 2000 'Managing' the Poor: Neoliberalism, Medicaid HMOs and the Triumph of Consumerism among the Poor. Medical Anthropology 19-121-146.
31. Naish, J., Y.H. Carter, R.W. Gray, T. Stevens, J.M. Tissier and M.M. Gantley 2001 BriefEncounters of Aggression and Violence in Primary Care: A Team Approach to Coping Strategies. Family Practice 19(5): 504-510.
32. Oxler, Karen F. 1997 Achieving Patient Satisfaction, Resolving Patient Complaints. Holistic Nursing Practices. 11(4):27-33.
33. Pellegrino, Edmund D. 1998 The Commodification of Medical and Health Care. Journal of Medicine and Philosophy 24(3):243-266.
34. Preloran, H. Mabel, Carole H. Browner, and Eli Lieber 2006 Impact of Interpreters' Approach on Latinas' Use of Amniocentesis. Health Education and Behavior.
35. Quinn, Naomi and Dorothy Holland 1987 Culture and Cognition. In Cultural Models in Language and Thought. Dorothy Holland and Naomi Quinn, eds. Pp. 3-40. New York: Cambridge University Press.
36. Rylko-Bauer, Barbara, and Paul Farmer 2002 Managed Care of Managed Inequality? Medical Anthropology Quarterly 16(4):476-502.
37. Sacks, Karen 1989 Caring by the Hour. Urbana and Chicago: University of Illinois Press.
38. Sargent, Carolyn and Stephanie Larchanche-Kim 2005 Discordant Discourses: How Midwives and Interpreters in Paris Mediate Social and Clinical Dilemmas Affecting Malian Migrants, Presented at the Association of American Anthropology meeting, Washington, D.C.
39. Shore, Bradd 1996 Culture in Mind: Cognition, Culture, and the Problems of Meaning. New York: Oxford University Press.
40. Smith-Oka, Vania 2006 Negotiating the Reproductive Body: The Role of Nurses Regarding Birth Control in a Rural Mexican Clinic. Presented at the Association of American Anthropology meeting, Washington, D.C.
41. Stein, Howard 1995 When Money and Biomedicine Mix: A Tale of Two Colliding Discourses. Mind and Human Interaction 6(2):84-97.
42. Sullivan, Kip 1999 On the 'Efficiency' of Managed Care Plans. Health Affairs 19(4):139-148.
43. Waitzkin, Howard 2000 The Second Sickness. Oxford: Rowman & Littlefield Publishers, Inc.
44. Walker, Liza and Lucy Gilson 2003 'We are Bitter but We are Satisfied': Nurses as Street-level Bureaucracts in South Africa. Social Science and Medicine 59(2004): 1251-1261.
45. Ware, Norma C., William S. Lachicotte, Suzanne R. Kirschner, Dharma E. Cortes, and Byron J. Good 2001 Clinician Experiences of Managed Mental Health Care. Medical Anthropology Quarterly 14:3-27.
46. Williams, Claire 2003 Sky Service: The Demands of Emotional Labour in the Airline Industry. Gender, Work and Organization 10(5):513-550.