Improving patient satisfaction with waiting time

Journal of American College Health

Volumn 53, Issue 1, 2004, Pages 41-48

  Eilers, Gayleen M ^a  

^a UNIVERSITY OF WISCONSIN LA CROSSE   (United States)

Author keywords

Patient satisfaction; Quality improvement; Waiting time

Indexed keywords

FEMALE; FOLLOW UP; HEALTH CARE QUALITY; HEALTH CENTER; HEALTH SURVEY; HOSPITAL MANAGEMENT; HUMAN; MAJOR CLINICAL STUDY; MALE; OUTPATIENT DEPARTMENT; PATIENT SATISFACTION; RATING SCALE; REVIEW; TIME;

EID: 3242671430     PISSN: 07448481     EISSN: None     Source Type: Journal    
DOI: 10.3200/jach.53.1.41-48     Document Type: Review

References (16)

1. Fry F. Waiting in the surgery. Aust Fam Physician. 1994;23:1294-1295.
2. Plsek P. Building a mind-set of service excellence. Fam Pract Man. 2002;April:41-46.
3. Campbell JL. General practitioner appointment systems, patient satisfaction, and use of accident and emergency services: a study in one geographical area. Fam Pract. 1994;11:438-445.
4. DiTomasso RA, Willard M. The development of a patient satisfaction questionnaire in the ambulatory setting. Fam Med. 1991;23:127-131.
5. Jacob JA. The next patient wave. Am Med News. 2002;45(16):19-20.
6. Spaite DW, Bartholomeaus F, Guisto J, et al. Rapid process redesign in a university-based emergency department: decreasing waiting time intervals and improving patient satisfaction. Ann Emerg Med. 2002;39(2):168-177.
7. Meza, JP. Patient waiting times in a physician's office. Am J Man Care. 1998;4(5):703-707.
8. Minden N. Managing the perceptions of patient wait time. J Am Dent Assoc. 1994;125:84-87.
9. Dansky KH, Miles J. Patient satisfaction with ambulatory healthcare services: waiting time and filling time. Hospital & Health Services Administration. 1997;42(2):165-177.
10. Stevens L. Comfortable investment. Am Med News. 2003;46(11):23-24.
11. Jacob JA. Making waiting as painless as possible. Am Med News. 2002;45(12):18-20.
12. Lowes R. Is your waiting room a practice builder - or a holding pen? Med Econ. 1998;July 13:132-145
13. Brunk D. A comfortable office improves patient outlook. Fam Prac News. 2002;December 1:62.
14. Covey SR. Principles of Leadership. New York: Summit Books; 1991:250-277.
15. Scholtes PR. The basics of quality improvement. In: Scholtes PR, ed. The Team Handbook. Madison, WI: Joiner Associates Inc;1998.
16. Harner A. Tips to improve your practice's patient flow. MGMA Connexion. 2001;September:36-37.