메뉴 건너뛰기




Volumn 32, Issue 3, 2008, Pages 348-369

Knowledge access, creation and transfer in e-government portals

Author keywords

Government; Knowledge creation; Knowledge management; Knowledge transfer; Online operations

Indexed keywords

ADMINISTRATIVE DATA PROCESSING; BIOCONVERSION; COMMUNICATION; GOVERNMENT DATA PROCESSING; HEALTH CARE; INDUSTRIAL MANAGEMENT; INFORMATION MANAGEMENT; INFORMATION SCIENCE; KNOWLEDGE MANAGEMENT; MANAGEMENT INFORMATION SYSTEMS; MANAGEMENT SCIENCE; MODAL ANALYSIS;

EID: 46249087586     PISSN: 14684527     EISSN: None     Source Type: Journal    
DOI: 10.1108/14684520810889664     Document Type: Article
Times cited : (35)

References (38)
  • 1
    • 0346172519 scopus 로고    scopus 로고
    • available at: www.accenture.com/xdoc/en/newsroom/epresskit/egovernment/ egovepress.pdf
    • Accenture (2003), eGovernment Leadership: Engaging the Customer, available at: www.accenture.com/xdoc/en/newsroom/epresskit/egovernment/ egovepress.pdf.
    • (2003) EGovernment Leadership: Engaging the Customer
    • Accenture1
  • 2
    • 9444234583 scopus 로고    scopus 로고
    • Knowledge sharing and creation: The bricks and mortar of intra-organizational co-operation within a Scottish local authority
    • Wimmer, M. Springer Berlin
    • Bardzki, B. and Reid, V. (2004), "Knowledge sharing and creation: the bricks and mortar of intra-organizational co-operation within a Scottish local authority", in Wimmer, M. (Ed.), Knowledge Management in Electronic Government, Springer, Berlin, pp. 278-86.
    • (2004) Knowledge Management in Electronic Government , pp. 278-86
    • Bardzki, B.1    Reid, V.2
  • 3
    • 0042864558 scopus 로고    scopus 로고
    • Measuring web site quality improvements: A case study of the forum on strategic management knowledge exchange
    • Barnes, S. and Vidgen, R. (2003), "Measuring web site quality improvements: a case study of the forum on strategic management knowledge exchange", Industrial Management & Data Systems, Vol. 103 No. 5, pp. 297-309.
    • (2003) Industrial Management & Data Systems , vol.103 , Issue.5 , pp. 297-309
    • Barnes, S.1    Vidgen, R.2
  • 4
    • 84973587732 scopus 로고
    • A coefficient of agreement for nominal scales
    • Cohen, J. (1960), "A coefficient of agreement for nominal scales", Educational and Psychological Measurement, Vol. 20 No. 1, pp. 37-46.
    • (1960) Educational and Psychological Measurement , vol.20 , Issue.1 , pp. 37-46
    • Cohen, J.1
  • 5
    • 31644448480 scopus 로고    scopus 로고
    • Integrated service delivery: Exploratory case studies of enterprise portal adoption in UK local government
    • Daniel, E. and Ward, J. (2006), "Integrated service delivery: exploratory case studies of enterprise portal adoption in UK local government", Business Process Management Journal, Vol. 12 No. 1, pp. 113-23.
    • (2006) Business Process Management Journal , vol.12 , Issue.1 , pp. 113-23
    • Daniel, E.1    Ward, J.2
  • 8
    • 0035421765 scopus 로고    scopus 로고
    • Corporate portals: A literature review of a new concept in information management
    • Dias, C. (2001), "Corporate portals: a literature review of a new concept in information management", International Journal of Information Management, Vol. 21 No. 4, pp. 269-87.
    • (2001) International Journal of Information Management , vol.21 , Issue.4 , pp. 269-87
    • Dias, C.1
  • 9
    • 46249103004 scopus 로고    scopus 로고
    • A strategic framework for a G2G e-government excellence center
    • Huang, W. Siau, K. Kwok, K. Idea Group Publishing Hershey, PA
    • Everisto, R. and Kim, B. (2005), "A strategic framework for a G2G e-government excellence center", in Huang, W., Siau, K. and Kwok, K. (Eds), Electronic Government Strategies and Implementation, Idea Group Publishing, Hershey, PA, pp. 68-81.
    • (2005) Electronic Government Strategies and Implementation , pp. 68-81
    • Everisto, R.1    Kim, B.2
  • 10
    • 12344271568 scopus 로고    scopus 로고
    • Towards customer knowledge management: Integrating customer relationship management and knowledge management concepts
    • available at: http://web.iwi.unisg.ch/org/iwi/iwipub.nsf/ wwwPublRecentEng/8CAD599D280B1F8DC1256E19004F84DC/$file/f262.pdf
    • Gebert, H., Geib, M., Kolbe, L. and Riempp, G. (2002), "Towards customer knowledge management: integrating customer relationship management and knowledge management concepts", paper presented at the 2nd International Conference on Electronic Business, available at: http://web.iwi.unisg.ch/org/ iwi/iwipub.nsf/wwwPublRecentEng/8CAD599D280B1F8DC1256E19004F84DC/$file/ f262.pdf.
    • (2002) 2nd International Conference on Electronic Business
    • Gebert, H.1    Geib, M.2    Kolbe, L.3    Riempp, G.4
  • 11
    • 33748269457 scopus 로고    scopus 로고
    • A checklist for evaluating open source digital library software
    • Goh, D.H., Chua, A., Khoo, D.A., Khoo, E.B., Mak, E.B. and Ng, M.W. (2006), "A checklist for evaluating open source digital library software", Online Information Review, Vol. 30 No. 4, pp. 360-79.
    • (2006) Online Information Review , vol.30 , Issue.4 , pp. 360-79
    • Goh, D.H.1    Chua, A.2    Khoo, D.A.3    Khoo, E.B.4    Mak, E.B.5    Ng, M.W.6
  • 12
  • 13
    • 46249093964 scopus 로고    scopus 로고
    • Knowledge, e-government and the citizen: A report into the role of knowledge management in e-government
    • Harman, C. and Brelade, S. (2001), "Knowledge, e-government and the citizen: a report into the role of knowledge management in e-government", Knowledge Management Review, Vol. 4 No. 3, pp. 18-23.
    • (2001) Knowledge Management Review , vol.4 , Issue.3 , pp. 18-23
    • Harman, C.1    Brelade, S.2
  • 14
    • 9444221484 scopus 로고    scopus 로고
    • Knowledge management for e-service-delivery - A conceptual approach within e-government
    • Wimmer, M. Springer Berlin
    • Heck, U. and Rogger, A. (2004), "Knowledge management for e-service-delivery - a conceptual approach within e-government", in Wimmer, M. (Ed.), Knowledge Management in Electronic Government, Springer, Berlin, pp. 1-6.
    • (2004) Knowledge Management in Electronic Government , pp. 1-6
    • Heck, U.1    Rogger, A.2
  • 15
    • 43149086029 scopus 로고    scopus 로고
    • Rise of the personalized web portals
    • Jasco, P. (1999), "Rise of the personalized web portals", Information Today, Vol. 16 No. 7, pp. 25-6.
    • (1999) Information Today , vol.16 , Issue.7 , pp. 25-6
    • Jasco, P.1
  • 16
    • 33646026696 scopus 로고    scopus 로고
    • In search of query patterns: A case study of a university OPAC
    • Lau, E.P. and Goh, D.H. (2006), "In search of query patterns: a case study of a university OPAC", Information Processing & Management, Vol. 42 No. 5, pp. 1316-29.
    • (2006) Information Processing & Management , vol.42 , Issue.5 , pp. 1316-29
    • Lau, E.P.1    Goh, D.H.2
  • 18
    • 0037343635 scopus 로고    scopus 로고
    • E-knowledge management framework for government organizations
    • Misra, D.C., Hariharan, R. and Khaneja, M. (2003), "E-knowledge management framework for government organizations", Information Systems Management, Vol. 20 No. 2, pp. 38-48.
    • (2003) Information Systems Management , vol.20 , Issue.2 , pp. 38-48
    • Misra, D.C.1    Hariharan, R.2    Khaneja, M.3
  • 19
    • 20344366805 scopus 로고    scopus 로고
    • Knowledge management mechanisms of financial service sites
    • Nah, F., Siau, K. and Tian, Y. (2005), "Knowledge management mechanisms of financial service sites", Communications of the ACM, Vol. 48 No. 6, pp. 117-23.
    • (2005) Communications of the ACM , vol.48 , Issue.6 , pp. 117-23
    • Nah, F.1    Siau, K.2    Tian, Y.3
  • 20
    • 0036377439 scopus 로고    scopus 로고
    • Knowledge management mechanisms in e-commerce: A study of online retailing and auction sites
    • Nah, F., Siau, K., Tian, Y. and Ling, M. (2002), "Knowledge management mechanisms in e-commerce: a study of online retailing and auction sites", Journal of Computer Information Systems, Vol. 42 No. 5, pp. 119-28.
    • (2002) Journal of Computer Information Systems , vol.42 , Issue.5 , pp. 119-28
    • Nah, F.1    Siau, K.2    Tian, Y.3    Ling, M.4
  • 21
    • 0012344373 scopus 로고
    • available at: www.useit.com/papers/heuristic/heuristiclist.html
    • Nielsen, J. (1994), Ten Usability Heuristics, available at: www.useit.com/papers/heuristic/heuristiclist.html.
    • (1994) Ten Usability Heuristics
    • Nielsen, J.1
  • 24
    • 0347999610 scopus 로고    scopus 로고
    • Enterprise knowledge portals: Two projects in the United States Department of the Navy
    • Reneker, M. and Buntzen, J. (2000), "Enterprise knowledge portals: two projects in the United States Department of the Navy", The Electronic Library, Vol. 18 No. 6, pp. 392-403.
    • (2000) The Electronic Library , vol.18 , Issue.6 , pp. 392-403
    • Reneker, M.1    Buntzen, J.2
  • 25
    • 2342440822 scopus 로고    scopus 로고
    • Partnering paradigms? Knowledge management and relationship marketing
    • Rowley, J. (2004), "Partnering paradigms? Knowledge management and relationship marketing", Industrial Management Data Systems, Vol. 104 No. 2, pp. 149-57.
    • (2004) Industrial Management Data Systems , vol.104 , Issue.2 , pp. 149-57
    • Rowley, J.1
  • 30
    • 27744605983 scopus 로고    scopus 로고
    • Online one-stop government: A single point of access to public services
    • Huang, W. Siau, K. Kwok, K. Idea Group Publishing Hershey, PA
    • Tambouris, E. and Wimmer, M. (2005), "Online one-stop government: a single point of access to public services", in Huang, W., Siau, K. and Kwok, K. (Eds), Electronic Government Strategies and Implementation, Idea Group Publishing, Hershey, PA, pp. 115-40.
    • (2005) Electronic Government Strategies and Implementation , pp. 115-40
    • Tambouris, E.1    Wimmer, M.2
  • 32
    • 46249085768 scopus 로고    scopus 로고
    • Global E-Government Readiness Report 2006 available at: www.unpan.org/egovernment5.asp
    • United Nations (2005), Global E-Government Readiness Report 2006, available at: www.unpan.org/egovernment5.asp.
    • (2005)
    • Nations, U.1
  • 33
    • 46249114435 scopus 로고    scopus 로고
    • available at: www.w3.org/WAI/intro/accessibility.php
    • W3C (2005), Introduction to Web Accessibility, available at: www.w3.org/WAI/intro/accessibility.php.
    • (2005) Introduction to Web Accessibility
  • 34
    • 15744369958 scopus 로고    scopus 로고
    • Supporting knowledge management in organizations with conversational technologies: Discussion forums, weblogs, and wikis
    • Wagner, C. (2005), "Supporting knowledge management in organizations with conversational technologies: discussion forums, weblogs, and wikis", Journal of Database Management, Vol. 16 No. 2, pp. 1-8.
    • (2005) Journal of Database Management , vol.16 , Issue.2 , pp. 1-8
    • Wagner, C.1
  • 35
    • 84993082455 scopus 로고    scopus 로고
    • Knowledge management: An introduction and perspective
    • Wiig, K.M. (1997), "Knowledge management: an introduction and perspective", The Journal of Knowledge Management, Vol. 1 No. 1, pp. 6-14.
    • (1997) The Journal of Knowledge Management , vol.1 , Issue.1 , pp. 6-14
    • Wiig, K.M.1
  • 38
    • 9444283274 scopus 로고    scopus 로고
    • Knowledge management in delivering customer oriented services in public sector
    • Wimmer, M. Springer Berlin
    • Zahavora, S. and Zelmene, K. (2004), "Knowledge management in delivering customer oriented services in public sector", in Wimmer, M. (Ed.), Knowledge Management in Electronic Government, Springer, Berlin, pp. 37-45.
    • (2004) Knowledge Management in Electronic Government , pp. 37-45
    • Zahavora, S.1    Zelmene, K.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.