Effect of service climate on service quality: An integrative model

International Journal of Services, Technology and Management

Volumn 8, Issue 2-3, 2007, Pages 174-187

  Gupta, Amit ^a   Gannon, Martin J ^b,c  

^a INDIAN INSTITUTE OF MANAGEMENT BANGALORE   (India)

^b CALIFORNIA STATE UNIVERSITY   (United States)

^c UNIVERSITY OF MARYLAND   (United States)

Author keywords

Causal modelling; Management practices; Service capability; Service climate

Indexed keywords

CUSTOMER SATISFACTION; INDUSTRIAL RESEARCH; MATHEMATICAL MODELS; PERSONNEL; QUALITY CONTROL;

CAUSAL MODELING; MANAGEMENT PRACTICES; SERVICE CAPABILITY; SERVICE CLIMATE;

INDUSTRIAL MANAGEMENT;

EID: 34249782546     PISSN: 14606720     EISSN: 1741525X     Source Type: Journal    
DOI: 10.1504/IJSTM.2007.012867     Document Type: Article

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