Developing operational understanding of service quality through a simulation environment

International Journal of Service Industry Management

Volumn 19, Issue 2, 2008, Pages 160-175

  Oliva, Rogelio ^a   Bean, Michael ^b  

^a TEXAS A AND M UNIVERSITY   (United States)

^b Forio Business Simulations   (United States)

Author keywords

Customer services quality; Learning organizations; Operations management; Service levels; Simulation

Indexed keywords

EID: 43449085192     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230810869711     Document Type: Article

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