The role of communication values in swift starting action teams: IT insights from flight crew experience

Information and Management

Volumn 41, Issue 8, 2004, Pages 1043-1056

  McKinney Jr , Earl H ^a   Baker, James R ^b   Smith, Daryl R ^b   Davis, Kevin J ^b  

^a BOWLING GREEN STATE UNIVERSITY   (United States)

^b UNITED STATES AIR FORCE ACADEMY   (United States)

Author keywords

Communication; Teams; Values

Indexed keywords

INFORMATION TECHNOLOGY; KNOWLEDGE ACQUISITION; LOGIC DESIGN; PERFORMANCE; PROFESSIONAL ASPECTS; REQUIREMENTS ENGINEERING; SOCIETIES AND INSTITUTIONS; STANDARDIZATION; VALUE ENGINEERING;

RECIPROCATION; SWIFT STARTING ACTION TEAMS; TEAMS; VALUES;

COMMUNICATION SYSTEMS;

EID: 4344573085     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.im.2003.10.006     Document Type: Article

References (101)

1. Barker J. Tightening the iron cage: concertive control in self-managing teams. Administrative Science Quarterly. 38:1993;408-437.
2. J. Barker, The Discipline of Teamwork, Sage, Newbury Park, 1999.
3. Bierly P., Spender J. Culture and high reliability organizations: the case of the nuclear submarine. Journal of Management. 21:1995;639-656.
4. D. Boehm-Davis, R. Holt, T. Seamster, Airline resource management programs, in: E. Salas, C. Bowers, E. Edens (Eds.), Improving Teamwork in Organizations, Lawrence Erlbaum Associates, Mahwah, NJ, 2001, pp. 191-215.
5. Bowers C.A., Jentsch F., Salas S., Braun C.C. Analyzing communication sequences for team training needs assessment. Human Factors. 40:1998;672-679.
6. J. Bradley, B. White, B. Mennecke, Teams and tasks: a temporal framework for the effects of interpersonal interventions on team performance, Small Group Research (2003) 353-387.
7. F. Brooks, The Mythical Man-Month: Essay on Software Engineering, Addison-Wesley Publishing Co., Reading MA, 1975.
8. Browne G., Ramesh V. Improving information requirements determination: a cognitive perspective. Information and Management. 39:2002;625-645.
9. Burgoon J., Bonito J., Bengtsson B., Ramirez A., Dunbar N., Miczo N. Testing the interactivity model: communication processes, partner assessments, and the quality of collaborative work. Journal of Management Information Systems. 16:1999;33-56.
10. Burke K., Aytes K., Chidambaram L. Media effect on the development of cohesion and press satisfaction in computer-supported workgroups. Information Technology and People. 14:2001;122-141.
11. Busch E., Hamalainen M., Suh Y., Whinston A., Holsapple C. Issues and obstacles in the development of team support system. Journal of Organizational Computing. 2:1991;161-186.
12. J. Cappel, Entry-level IS job skills: a survey of employers, Journal of Computer Information Systems (2001-2002) 76-82.
13. Chatman J.A., Jehn K.A. Assessing the relationship between industry characteristics and organizational culture: how different can you be? Academy of Management Journal. 37:1994;522-553.
14. L. Chen, A. Muthitacharoen, M. Frolick, Investigating the use of role play training to improve the communication skills of IS professionals: some empirical evidence, Journal of Computer Information Systems (2003) 67-74.
15. Chidambaram L., Jones B. Impact of communication medium and computer support on group performance: a comparison of face-to-face and dispersed meetings. MIS Quarterly. 17:1993;465-488.
16. Citera M., McNeese M.D., Brown C.E., Selvaraj J.A., Zaff B.S., Whitaker R.D. Fitting information systems to collaborating design teams. Journal of the American Society for Information Science. 46:1995;551-559.
17. Cohen S.G., Bailey D.E. What makes teams work: group effectiveness research from the shop floor to the executive suite. Journal of Management. 23:1997;239-290.
18. Cooper R. Information technology development creativity: a case study of attempted radical change. MIS Quarterly. 24:2000;245-276.
19. Cronbach L.J. Coefficient alpha and the internal structure of tests. Psychometrika. 16:1951;297-334.
20. W. Curtis, Three problems overcome with behavioral models of the software development process, in: Proceedings of the 11th International Conference on Software Engineering, IEEE Press, 1989, pp. 398-399.
21. J. Davies, Medical applications of crew resource management, in: E. Salas, C. Bowers, E. Edens (Eds.), Improving Teamwork in Organizations, Lawrence Erlbaum Associates, Mahwah, NJ, 2001, pp. 265-282.
22. Davis G. Strategies for information requirements determination. IBM Systems Journal. 21:1982;4-30.
23. M. Engwall, C. Svensson, Cheetah Teams, Harvard Business Review, 20-21 February, 2001.
24. R. Farace, P. Monge, H. Russell, Communicating and Organizing, Addison-Wesley, Reading, MA, 1977.
25. H. Foushee, J. Lauber, M. Baetge, D. Acomb, Crew factors in flight operations. III. The operational significance of exposure to short-haul air transport operations, NASA Technical Memorandum 88322, 1986.
26. L. Frey, Introduction, in: L.R. Frey (Ed.), The Handbook of Group Communication Theory and Research, Sage Publications, London, 1999, pp. 371-394.
27. Fulk J. Social construction of communication technology. Academy of Management Journal. 36:1993;921-950.
28. Fulk J., DeSanctis G. Electronic communication and changing organizational forms. Organizational Science. 6:1995;337-349.
29. Gersick C. Time and transition in work teams: toward a new model of group development. Academy of Management Journal. 31(1):1988;9-41.
30. R. Ginnett, The formation process of airline crews, in: Proceedings of the Fourth International Symposium on Aviation Psychology, Columbus, OH, 1987.
31. R. Ginnett, Airline cockpit crew, in: J.R. Hackman (Ed.), Groups that Work (and those that don't), Jossey-Bass, San Francisco, 1990.
32. R. Ginnett, Crews as groups: their formation and their leadership, in: E. Weiner, B. Kanki, R. Helmriech (Eds.), Cockpit Resource Management, Academic Press, Orlando, FL, 1993.
33. R. Ginnett, Ok, let's brief real quick, in: Proceedings of the Academy of Management, Chicago, IL, 1986.
34. Girling R., McManus J. The future of software development in large organizations? (case study in the application of RAD). Management Services. 42(4):1998;8-17.
35. Gouran D. The future of small group communication research: revitalization or continued good health? Communication Studies. 45:1994;29-39.
36. D. Gouran, The signs of cognitive, affiliative, and egocentric constrains in patterns of interaction in decision making and problem solving groups and their potential effects on outcomes, in: J.S. Trent (Ed.), Communication: Views from the Helm for the 21st Century, Allyn & Bacon, Boston, 1998, pp. 98-102.
37. D. Gouran, Communication in groups, in: L.R. Frey (Ed.), The Handbook of Group Communication Theory and Research, Sage Publications, London, 1999, pp. 371-394.
38. P.J. Guinan, J. Cooprider, S. Faraj, Enabling software development team performance during requirements definition: a behavioral versus technical approach, Information Systems Research (1998) 101-125.
39. Guzzo R., Dickson M. Teams in organizations: recent research on performance and effectiveness. Annual Review of Psychology. 47:1996;307-338.
40. Helmreich R. Cockpit management attitudes. Human Factors. 26:1984;583-589.
41. Helmreich R., Merritt A., Wilhelm J. The evolution of crew resource management training in commercial aviation. The International Journal of Aviation Psychology. 9:1999;19-32.
42. Herman R. Intervening in groups: a repertoire and language of group skills for self directed learning and decision making groups. Small Group Behavior. 14:1983;445-464.
43. Holtzblatt K., Beyer R. Requirements gathering: the human factor. Communications of the ACM. 38:1995;31-32.
44. Janz B., Wetherbe J., Davis G., Noe R. Reengineering the system development process: the link between autonomous teams and business process outcomes. Journal of Management Information Systems. 14:1997;41-68.
45. F. Jentsch, K. Smith-Jentsch, Assertiveness and team performance: more than "just say no", in: E. Salas, C. Bowers, E. Edens (Eds.), Improving Teamwork in Organizations, Lawrence Erlbaum Associates, Mahwah, NJ, 2001, pp. 73-94.
46. Jiang J., Klein G., Pick R. The impact of IS department organizational environments upon project team performances. Information and Management. 40:2003;213-220.
47. Katz R. The effects of group longevity on project communication and performance. Administrative Sciences Quarterly. 27:1982;81-104.
48. Krishnan M. The role of team factors in software cost and quality. Information Technology and People. 11:1998;20-35.
49. Kontogiannis T., Kossiavelou Z. Stress and team performance: principles and challenges for intelligent decision aids. Safety Science. 33:1999;103-128.
50. S. Kozlowski, S. Gully, P. McHugh, E. Salas, J. Cannon-Bowers, A dynamic theory of leadership and team effectiveness: developmental and task contingent leader roles, in: G.R. Ferris (Ed.), Research in Personnel and Human Resources Management, JAI Press, Greenwich, CN, 1996, pp. 253-305.
51. J. Keyton, L. Frey, The effects of predispositions on group communication, in: L.R. Frey (Ed.), New Directions in Group Communication, Thousand Oaks, Sage, CA, 2000.
52. Lee A. Electronic mail as a medium for rich communication: an empirical investigation using Hermeneutic interpretation. MIS Quarterly. 18:1994;143-157.
53. Lee D., Trauth E., Farwell D. Critical skills and knowledge requirements of IS professionals: a joint academic/industry investigation. MIS Quarterly. 19:1995;313-340.
54. Lyytinen K., Ngwenyama O. What does computer support for cooperative work mean? A structurational analysis of computer supported cooperative work. Accounting, Management and Information Technologies. 2:1992;19-37.
55. R. Marciniak, Software Engineering, IEEE Press, Thousand Oaks, CA, 1994.
56. A. Massey, M. Montoya-Weiss, Y. Hung, Because time matters: temporal coordination in global virtual project teams, Journal of Management Information Systems (2003) 129-155.
57. E. McDonough, Needed: an expanded HRM role to bridge the gap between R&D and manufacturing, Personnel May-June 1984, pp. 47-62.
58. McDonough E. Investigation of factors contributing to the success of cross functional teams. The Journal of Product Innovation Management. 17:2000;221-235.
59. E. McKinney, J. Barker, K. Davis, D. Smith, Getting swift starting teams off the ground: what airline flightcrews can tell us, in: Proceedings of Academy of Management, Washington, DC, 2001.
60. Mennecke B., Valacich J. Information is what you make of it: the influence of group history and computer support on information sharing, decision quality, and member perceptions. Journal of Management Information Systems. 15:1998;173-197.
61. Moore J. The application of job rotation in end user computing: toward a model for research and practice. Journal of End User Computing. 9:1998;4-13.
62. J. Nunamaker, R. Briggs, N. Romano, Meeting environments of the future, in: Groupware 93 Proceedings, Morgan Kaufman Publishers, San Mateo, CA, 1993, pp. 125-144.
63. Olesen K., Myers M. Trying to improve communication and collaboration with information technology. Information Technology and People. 12:1999;317-332.
64. D. Perry, W. Schafer, Software Process: Improvements and Practice, vol. 1, 1995, p. 1 (Editorial).
65. M. Poole, R. Hirokawa, Introduction, in: M.S. Poole, R.Y. Hirokawa (Eds.), Communication and Group Decision Making, Sage Publications, London, 1996, pp. 3-18.
66. NTSB, A review of flight crew involved major accidents of US air carriers 1978-1990 safety study NTSB/SS-94/01 National Transportation Safety Board, Washington, DC, 1994.
67. Ramesh B. A Tiwana, supporting collaborative process knowledge management in new product development teams. Decision Support Systems. 27:1999;213-235.
68. T. Richards, R. Yellen, L. Kappelman, S. Guynes, Information managers perceptions of IS job skills, Journal of Computer Information Systems (1998) 53-57.
69. E. Salas, C. Bowers, E. Edens, Research and practices of resource management in organizations: some observations, in: E. Salas, C. Bowers, E. Edens (Eds.), Improving Teamwork in Organizations, Lawrence Erlbaum Associates, Mahwah, NJ, 2001, pp. 335-340.
70. A. Samson, Delta Air Lines Integrated CRM Model, Delta Flight Operations Manual, April 22, 1999 (Chapter 23).
71. Sapsed J., Bessant J., Partington D., Tranfield D., Young M. Teamwork and knowledge management: a review of converging themes. International Journal of Management Reviews. 4:2002;71-85.
72. Sawyer S., Farber J., Spillers R. Supporting the social processes of software development. Information Technology and People. 10:1997;46-62.
73. Sawyer S., Guinan P. Software development: processes and performance. IBM Systems Journal. 37:1998;4.
74. D. Scheerhorn, P. Geist, Social dynamics in groups, in: L.R. Frey, J.K. Barge (Eds.), Managing Group Life: Communicating in Decision Making Groups, Houghton Mifflin, Boston, 1997, pp. 81-103.
75. E.H. Scheien, Organizational Culture and Leadership, Jossey-Bass, San Francisco, 1985.
76. Schultz B. Argumentativeness: its effect in group decision making and its role in leadership perception. Communication Quarterly. 30:1982;368-375.
77. B. Schultz, Improving group communication Performance, in: L.R. Frey (Ed.), The Handbook of Group Communication Theory and Research, Sage Publications, London, 1999, pp. 371-394.
78. Sethi R., Nicholson C. Structural and contextual correlates of charged behavior in product development teams. The Journal of Product Innovation Management. 18:2001;154-168.
79. M. Sherif, C. Sherif, Social Psychology, Harper, Row, New York, 1969.
80. K. Smith-Jentsch, D. Milanovich, E. Salas, The impact of prebriefing style on crewmember assertiveness, in: Proceedings of the Tenth International Symposium on Aviation Psychology, Columbus, OH. 1999.
81. R. Steers, Introduction to organizational behavior, Goodyear, Santa Monica, CA 1981.
82. Sundstrom E., De Meuse K., Futrell D. Work teams: applications and effectiveness. American Psychologist. 45:1990;120-133.
83. D. Te'eni, Review: a cognitive-affective model of organizational communication for designing IT, MIS Quarterly (2001) 251-313.
84. P. Tesluk, J. Mathieu, S. Zaccaro, M. Marks, Task and aggregation issues in the analysis and assessment of team performance, in: M.T. Brannick, E. Salas, C. Prince (Eds.), Team Performance Assessment and Measurement, Lawrence Erlbaum Associates, Mahwah, NJ, 1997.
85. A.M. Townsend, S. DeMarie, A. Hendrickson, Virtual teams: technology and the workplace of the future, Academy of Management Executive, August 1998, pp. 17-29.
86. K. Trimmer, M. Domino, J. Blanton, The impact of personality diversity on conflict in ISD teams, Journal of Computer Information Systems (2002) 7-14.
87. Tuckman B. Developmental sequence in small groups. Psychological Bulletin. 63:1965;384-399.
88. C. Van Slyke, M. Kittner, P. Cheney, Skill requirements for entry level IS graduates: a report from industry, Journal of Computer Information Systems (1998) 6-10.
89. M. Warkentin, L. Sayeed, R. Hightower, Virtual teams versus face to face teams: an exploratory study of a web based conference system, Decision Sciences (1997) 975-993.
90. Weick K. The vulnerable system: an analysis of the Tenerife air disaster. Journal of Management. 16(3):1990;571-593.
91. Weick K., Roberts K. Collective mind in organizations: heedful interrelating on flight decks. Administrative Sciences Quarterly. 38:1993;357-381.
92. K. Weick, K. Sutcliffe, Managing the Unexpected, Jossey-Bass, San Francisco, CA, 2001.
93. G. Weinberg, The Psychology of Computer Programming, Van Nostrand Reinhold Co., New York, 1971.
94. R. Wellins, W. Byham, J. Wilson, Empowered teams, Jossey-Bass Publishers, San Francisco, 2001.
95. Wheelan S., Kaeser R. The influence of task type and designated leaders on development patterns in groups. Small Group Research. 28:1997;94-121.
96. White K. A preliminary investigation of information systems and team structures. Information and Management. 7:1984;331-335.
97. White K., Leifer R. Information systems development success: perspectives from project team participants. MIS Quarterly. 9:1986;215-223.
98. E. Wiener, R. Helmreich, B. Kanki, Cockpit resource management, Academic Press, New York, 1993.
99. D. Young, S. Lee, The relative importance of technical and interpersonal skills for new information systems personnel, Journal of Computer Information Systems (1996) 66-71.
100. Zachary G. Armed truce: software in an age of teams. Information Technology and People. 11:1998;62-65.
101. J. Ziegert, K. Klein, Y. Xiao, Team leadership: a review and extension of existing theory through a qualitative study of shock trauma teams, in: Proceedings of Academy of Management, Washington, DC, 2001.