The effect of patient origin and relevance of contact on patient and caregiver satisfaction in the emergency room

Scandinavian Journal of Public Health

Volumn 36, Issue 1, 2008, Pages 76-83

  Mygind, Anna ^a   Norredam, Marie ^a   Nielsen, Anette S ^a   Krasnik, Allan ^a   Bagger, Jens ^b  

^a UNIVERSITY OF COPENHAGEN   (Denmark)

^b AMAGER HOSPITAL   (Denmark)

Author keywords

Consumer satisfaction; emergency service; emigration and immigration; ethnic groups; hospital; job satisfaction; migrants and transients; patient satisfaction; professional patient relations; utilization

Indexed keywords

ADOLESCENT; ADULT; ARTICLE; CAREGIVER BURDEN; CAREGIVER SUPPORT; CONTROLLED STUDY; DENMARK; EMERGENCY CARE; EMERGENCY HEALTH SERVICE; ETHNICITY; FEMALE; GEOGRAPHIC DISTRIBUTION; HEALTH CARE ACCESS; HEALTH CARE UTILIZATION; HUMAN; HUMAN RELATION; IMMIGRANT; INFANT; JOB SATISFACTION; MAJOR CLINICAL STUDY; MALE; PATIENT SATISFACTION; PRIORITY JOURNAL; CHILD; COMPARATIVE STUDY; ETHNOLOGY; MIDDLE AGED; MIDDLE EAST; MIGRATION; QUESTIONNAIRE; SOCIOECONOMICS; STATISTICS; UTILIZATION REVIEW;

ADOLESCENT; ADULT; CHILD; DENMARK; EMERGENCY SERVICE, HOSPITAL; EMIGRANTS AND IMMIGRANTS; FEMALE; HUMANS; JOB SATISFACTION; MALE; MIDDLE AGED; MIDDLE EAST; PATIENT SATISFACTION; PROFESSIONAL-PATIENT RELATIONS; QUESTIONNAIRES; SOCIOECONOMIC FACTORS;

EID: 42449113713     PISSN: 14034948     EISSN: None     Source Type: Journal    
DOI: 10.1177/1403494807085302     Document Type: Article

References (24)

1. United Nations General Assembly, International migration and development — report of the Secretary-General. New York: United Nations; 2006.
2. Statistics Denmark, Statistisk årbog 2006 [Statistical yearbook 2006]. Copenhagen: Statistics Denmark; 2006 (in Danish).
3. Worthington K. Customer satisfaction in the emergency department. Emerg Med Clin North Am 2004;22:87-102.
4. Lu H., While A.E., Barriball K.L. Job satisfaction among nurses: A literature review. Int J Nurs Stud 2005;42:211-227.
5. Brown S., Gunderman R.B. Viewpoint: Enhancing the professional fulfillment of physicians. Acad Med 2006;81: 577-582.
6. Norredam M., Krasnik A., Moller Sorensen T., et al. Emergency room utilization in Copenhagen: A comparison of immigrant groups and Danish-born residents. Scand J Public Health 2004;32:53-59.
7. Norredam M., Mygind A., Nielsen A.S., et al. Motivation and relevance of emergency room visits among immigrants and patients of Danish origin. Eur J Public Health 2007, 27 January (Epub ahead of print).
8. Michaelsen J.J., Krasnik A., Nielsen A.S., et al. Health professionals’ knowledge, attitudes, and experiences in relation to immigrant patients: A questionnaire study at a Danish hospital. Scand J Public Health 2004; 32:287-295.
9. Hultsjö S., Hjelm K. Immigrants in emergency care: Swedish health care staff's experiences. Int Nurs Rev 2005; 52: 276-285.
10. Vydelingum V. Nurses’ experiences of caring for South Asian minority ethnic patients in a general hospital in England. Nurs Inq 2006;13:23-32.
11. Blanchard J.C., Haywood Y.C., Scott C. Racial and ethnic disparities in health: An emergency medicine perspective. Acad Emerg Med 2003;10:1289-1293.
12. Carrasquillo O., Orav J., Brennan T.A., et al. Impact of language barriers on patient satisfaction in an emergency department. J Gen Intern Med 1999;14:82-87.
13. Nairn S., Whotton E., Marshal C., et al. The patient experience in emergency departments: A review of the literature. Accid Emerg Nurs 2004;12:159-165.
14. Saha S., Albelaez J.J., Cooper L.A. Patient—physician relationships and racial disparities in the quality of health care. Am J Public Health 2003;93:1713-9.
15. Flores G., Rabke-Verani J., Pine W., et al. The importance of cultural and linguistic issues in the emergency care of children. Pediatr Emerg Care 2002;18:271-284.
16. Richardson L.D., Irvin C.B., Tamayo-Sarver JH Racial and ethnic disparities in the clinical practice of emergency medicine. Acad Emerg Med 2003;10:1184-8.
17. Trout A., Magnusson A.R., Hedges J.R. Patient satisfaction investigations and the emergency department: What does the literature say? Acad Emerg Med 2000;7:695-709.
18. Mazor S., Hampers L., Chande V., et al. Teaching Spanish to pediatric emergency physicians: Effects on patient satisfaction. Arch Pediatr Adolesc Med 2002;156:693-5.
19. Lee L., Batal H., Maselli J., et al. Effect of Spanish interpretation method on patient satisfaction in an urban walk-in clinic. J Gen Intern Med 2002;17:641-5.
20. Ngui E.M., Flores G. Satisfaction with care and ease of using health care services among parents of children with special health care needs: The roles of race/ethnicity, insurance, language, and the adequacy of family-centered care. Pediatrics 2006;117:1184-1196.
21. World Health Organization, List of member states by WHO region and mortality stratum. World Health Report. Geneva: World Health Organization; 2003. p 182-4.
22. Ishoy T., Qvist P., Rasmussen L., et al. Inappropriate admissions to medical departments. Appropriateness Evaluation Protocol [in Danish]. Ugeskr Laeger 2005;167: 2057-2060.
23. Van Ryn M., Fu S.S. Paved with good intentions: Do public health and human service providers contribute to racial/ ethnic disparities in health? Am J Public Health 2003;93:248-255.
24. Bäärnhielm S. Clinical encounters with different illness realities: Qualitative studies of somatization and illlness meaning among Swedish and Turkish-born women encountering local health care services in Western Stockholm. Stockholm: Karolinska Instituttet. Department of Public Health Sciences, Division of Psychosocial Factors and Health; 2000.