The balanced scorecard framework - A case study of patient and employee satisfaction: What happens when it does not work as planned?

Health Care Management Review

Volumn 33, Issue 2, 2008, Pages 145-155

  Lorden, Andrea ^a   Coustasse, Alberto ^a   Singh, Karan P ^a  

^a UNIVERSITY OF NORTH TEXAS HEALTH SCIENCE CENTER   (United States)

Author keywords

Balanced scorecard; Employee satisfaction; Hospitals; Patient satisfaction

Indexed keywords

ARTICLE; CASE STUDY; CHI SQUARE TEST; HEALTH CARE MANPOWER; HEALTH SERVICE; HOSPITAL FINANCE; HOSPITAL PERSONNEL; HUMAN; JOB SATISFACTION; MANPOWER PLANNING; PATIENT SATISFACTION; RANK SUM TEST; RATING SCALE;

BENCHMARKING; HEALTH CARE SURVEYS; HOSPITALS, TEACHING; HUMANS; INFORMATION SERVICES; JOB SATISFACTION; ORGANIZATIONAL CASE STUDIES; PATIENT SATISFACTION; TEXAS;

EID: 42049115664     PISSN: 03616274     EISSN: None     Source Type: Journal    
DOI: 10.1097/01.HMR.0000304503.27803.aa     Document Type: Article

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