Customer service: The new battlefield for market share

Healthcare Financial Management

Volumn 51, Issue 10, 1997, Pages 51-53

  Zimmerman, D ^a   Zimmerman, P ^a   Lund, C ^a  

^a Healthcare Customer Svc Revolution   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EMPLOYMENT; HEALTH CARE FINANCING; HEALTH CARE ORGANIZATION; HEALTH CARE PLANNING; HEALTH INSURANCE; HEALTH SERVICE; MANAGED CARE; PATIENT SATISFACTION; REVIEW;

CONTRACT SERVICES; ECONOMIC COMPETITION; HEALTH BENEFIT PLANS, EMPLOYEE; HEALTH CARE SECTOR; HEALTH CARE SURVEYS; HOSPITAL-PATIENT RELATIONS; HUMANS; INDUSTRY; MANAGED CARE PROGRAMS; NEGOTIATING; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; UNITED STATES;

EID: 0031462232     PISSN: 07350732     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (0)