메뉴 건너뛰기




Volumn 25, Issue 2, 2008, Pages 159-173

Role negotiation and interaction: An exploratory case study of the impact of management consultants on ERP system implementation in SMEs in Taiwan

Author keywords

Enterprise Resources Planning (ERP); IS implementation; Management consultants; Role negotiation; Small and medium size enterprises (SMEs)

Indexed keywords

ENTERPRISE RESOURCES PLANNING; IS IMPLEMENTATION; MANAGEMENT CONSULTANTS; ROLE NEGOTIATION; SMALL AND MEDIUM-SIZE ENTERPRISE (SMES);

EID: 41849121185     PISSN: 10580530     EISSN: None     Source Type: Journal    
DOI: 10.1080/10580530801941371     Document Type: Article
Times cited : (46)

References (51)
  • 1
    • 0034339933 scopus 로고    scopus 로고
    • Lessons from Enterprise Resource Planning Implementations in Ireland - towards smaller and shorter ERP projects
    • Adam, F., & O'Doherty, P. (2000). Lessons from Enterprise Resource Planning Implementations in Ireland - towards smaller and shorter ERP projects. Journal of Information Technology, 15 (4), 305-316.
    • (2000) Journal of Information Technology , vol.15 , Issue.4 , pp. 305-316
    • Adam, F.1    O'Doherty, P.2
  • 2
    • 84986014826 scopus 로고    scopus 로고
    • Adamson, I. (2000). Management consultant meets a potential client for the first time: the pre-entry phase of consultancy in SMEs and the issues of qualitative research methodology. Qualitative Market Research: An International Journal, 3 (1), 17-26.i
    • Adamson, I. (2000). Management consultant meets a potential client for the first time: the pre-entry phase of consultancy in SMEs and the issues of qualitative research methodology. Qualitative Market Research: An International Journal, 3 (1), 17-26.i
  • 3
    • 0037448855 scopus 로고    scopus 로고
    • The impact of ERP on supply chain management: Exploratory findings from a European Delphi Study
    • Akkermans, H., Bogerd, P., Yucesan, E., & Wassenhove, L. (2003). The impact of ERP on supply chain management: exploratory findings from a European Delphi Study. European Journal of Operational Research, 146 (2), 284-301.
    • (2003) European Journal of Operational Research , vol.146 , Issue.2 , pp. 284-301
    • Akkermans, H.1    Bogerd, P.2    Yucesan, E.3    Wassenhove, L.4
  • 4
    • 0001877656 scopus 로고
    • Managing Uncertainty in MIS Implementation
    • Alter, S., & Ginzberg, M. J. (1978). Managing Uncertainty in MIS Implementation. Sloan Management Review, 20 (1), 23-31.
    • (1978) Sloan Management Review , vol.20 , Issue.1 , pp. 23-31
    • Alter, S.1    Ginzberg, M.J.2
  • 5
    • 19644388554 scopus 로고    scopus 로고
    • The critical success factors in the client-consulting relationship
    • Appelbaum, S. H., & Steed, A. J. (2005). The critical success factors in the client-consulting relationship. Journal of Management Development, 24 (1), 68-93.
    • (2005) Journal of Management Development , vol.24 , Issue.1 , pp. 68-93
    • Appelbaum, S.H.1    Steed, A.J.2
  • 6
    • 84965624556 scopus 로고
    • Consultation Research: Contributions to Practice and Directions for Improvement
    • Armenakis, A. A., & Burdg, H. B. (1988). Consultation Research: Contributions to Practice and Directions for Improvement. Journal of Management, 14 (2), 339-365.
    • (1988) Journal of Management , vol.14 , Issue.2 , pp. 339-365
    • Armenakis, A.A.1    Burdg, H.B.2
  • 8
    • 3242815610 scopus 로고    scopus 로고
    • The Selection and Control of Management Consultants by Small Business Clients
    • Bennett, R. J., & Smith, C. (2004). The Selection and Control of Management Consultants by Small Business Clients. International Small Business Journal, 22 (5), 435-462.
    • (2004) International Small Business Journal , vol.22 , Issue.5 , pp. 435-462
    • Bennett, R.J.1    Smith, C.2
  • 9
    • 0141953666 scopus 로고    scopus 로고
    • Examining possible antecedents of IT impact on the supply chain and its effect on firm performance
    • Byrd, T. A., & Davidson, N. W. (2003). Examining possible antecedents of IT impact on the supply chain and its effect on firm performance. Information & Management, 42 (2), 243-255.
    • (2003) Information & Management , vol.42 , Issue.2 , pp. 243-255
    • Byrd, T.A.1    Davidson, N.W.2
  • 10
    • 1442328099 scopus 로고    scopus 로고
    • Using resource-based theory to interpret the successful adoption and use of information systems and technology in manufacturing small and medium-sized enterprises
    • Caldeira, M. M., & Ward, J. M. (2003), Using resource-based theory to interpret the successful adoption and use of information systems and technology in manufacturing small and medium-sized enterprises. European Journal of Information Systems, 12 (2), 125-139.
    • (2003) European Journal of Information Systems , vol.12 , Issue.2 , pp. 125-139
    • Caldeira, M.M.1    Ward, J.M.2
  • 12
    • 84998044398 scopus 로고    scopus 로고
    • Dalley, J., & Hamilton, B. (2000). Knowledge, Context and Learning in the Small Business. International Small Business Journal, 18(3), 51-59.
    • Dalley, J., & Hamilton, B. (2000). Knowledge, Context and Learning in the Small Business. International Small Business Journal, 18(3), 51-59.
  • 13
    • 0002760437 scopus 로고
    • Firm Size and the Characteristics of Computer Use
    • Delone, W. H. (1981). Firm Size and the Characteristics of Computer Use. MIS Quarterly, 5 (4), 65-77.
    • (1981) MIS Quarterly , vol.5 , Issue.4 , pp. 65-77
    • Delone, W.H.1
  • 14
    • 0001073758 scopus 로고
    • Building Theories from Case Study Research
    • Eisenhardt, K. M. (1989). Building Theories from Case Study Research. Academy of Management Review, 14 (4), 532.
    • (1989) Academy of Management Review , vol.14 , Issue.4 , pp. 532
    • Eisenhardt, K.M.1
  • 15
    • 0347815818 scopus 로고
    • Establishing Cooperative External Relationships
    • J. J. Elam, M.J. Ginzberg, G. G. W. Keen, and R. W. Zmud, Eds. Washington, DC: ICIT Press
    • Elam, J. J. (1988). Establishing Cooperative External Relationships. In Transforming the IS Organization, J. J. Elam, M.J. Ginzberg, G. G. W. Keen, and R. W. Zmud, Eds. Washington, DC: ICIT Press.
    • (1988) Transforming the IS Organization
    • Elam, J.J.1
  • 16
    • 41849151666 scopus 로고    scopus 로고
    • eWeek, 21 (6)
    • 41
    • Ferguson, R. B. (2004). ERP targets the midmarket. eWeek, 21 (6), 41.
    • (2004)
    • Ferguson, R.B.1
  • 18
    • 0003108458 scopus 로고
    • Consultant engagement for first time computerization: A pro-active client role in small business
    • Gable, G. G. (1991). Consultant engagement for first time computerization: a pro-active client role in small business. Information & Management, 20 (2), 83-93.
    • (1991) Information & Management , vol.20 , Issue.2 , pp. 83-93
    • Gable, G.G.1
  • 19
    • 0000752769 scopus 로고    scopus 로고
    • A multidimensional model of client success when engaging external consultants
    • Gable, G. G. (1996). A multidimensional model of client success when engaging external consultants. Management Science, 42 (8), 1175-1196.
    • (1996) Management Science , vol.42 , Issue.8 , pp. 1175-1196
    • Gable, G.G.1
  • 20
    • 84986145333 scopus 로고    scopus 로고
    • Asymmetry of information and the service relationship: Selection and evaluation of the service provider
    • Gallouj, C. (1997). Asymmetry of information and the service relationship: selection and evaluation of the service provider. International Journal of Service Industry Management, 8 (1), 42-64.
    • (1997) International Journal of Service Industry Management , vol.8 , Issue.1 , pp. 42-64
    • Gallouj, C.1
  • 21
    • 3142688413 scopus 로고    scopus 로고
    • The Characteristics and Features of SMEs: Favorable or Unfavorable to Logistics Integration?
    • Gélinas, R., & Bigras, Y. (2004). The Characteristics and Features of SMEs: Favorable or Unfavorable to Logistics Integration? Journal of Small Business Management, 42 (3), 263-278.
    • (2004) Journal of Small Business Management , vol.42 , Issue.3 , pp. 263-278
    • Gélinas, R.1    Bigras, Y.2
  • 22
    • 0019552947 scopus 로고
    • Early diagnosis of MIS implementation failure: Promising results and unanswered questions
    • Ginzberg, M. J. (1981). Early diagnosis of MIS implementation failure: Promising results and unanswered questions. Management Sd., 27 (4), 459-478.
    • (1981) Management Sd , vol.27 , Issue.4 , pp. 459-478
    • Ginzberg, M.J.1
  • 23
    • 27944469218 scopus 로고    scopus 로고
    • Mid-market automotive ERP grows up
    • Gould, L. S. (2003). Mid-market automotive ERP grows up. Automotive Design Er Amp Production, 115 (1), 48-50.
    • (2003) Automotive Design Er Amp Production , vol.115 , Issue.1 , pp. 48-50
    • Gould, L.S.1
  • 25
    • 0032048056 scopus 로고    scopus 로고
    • Factors influencing the success of management consulting projects
    • Jang, Y., & Lee, J. (1998). Factors influencing the success of management consulting projects. International Journal of Project Management, 16 (2), 67-72.
    • (1998) International Journal of Project Management , vol.16 , Issue.2 , pp. 67-72
    • Jang, Y.1    Lee, J.2
  • 26
    • 36048929378 scopus 로고    scopus 로고
    • Exploring Relationship Management in Professional Services: A Study of Management Consultancy
    • Karantinou, K. M., & Hogg, M. K. (2001). Exploring Relationship Management in Professional Services: A Study of Management Consultancy. Journal of Marketing Management, 263-287.
    • (2001) Journal of Marketing Management , pp. 263-287
    • Karantinou, K.M.1    Hogg, M.K.2
  • 27
    • 0039057220 scopus 로고
    • An Organization Development Approach to Consulting
    • Kolb, D. A., & Frohman, A.L. (1970). An Organization Development Approach to Consulting. Sloan Management Review, 12 (1), 51-65.
    • (1970) Sloan Management Review , vol.12 , Issue.1 , pp. 51-65
    • Kolb, D.A.1    Frohman, A.L.2
  • 29
    • 0033148488 scopus 로고    scopus 로고
    • Value Strategy Rather Than Quality Strategy: A Case of Business-to-Business Professional Services
    • Lapierre, J., Filiatrault, P.& Chebat, J. C. (1999). Value Strategy Rather Than Quality Strategy: A Case of Business-to-Business Professional Services. Journal of Business Research, 45 (2), 235-246.
    • (1999) Journal of Business Research , vol.45 , Issue.2 , pp. 235-246
    • Lapierre, J.1    Filiatrault, P.2    Chebat, J.C.3
  • 32
    • 4344572181 scopus 로고    scopus 로고
    • Critical elements for a successful enterprise resource planning implementation in small-and medium-sized enterprises
    • Loh, T. C., & Koh, S. C. L. (2004). Critical elements for a successful enterprise resource planning implementation in small-and medium-sized enterprises. International Journal of Production Research, 42 (17), 3433-3455.
    • (2004) International Journal of Production Research , vol.42 , Issue.17 , pp. 3433-3455
    • Loh, T.C.1    Koh, S.C.L.2
  • 33
    • 85044799074 scopus 로고
    • Technological Consulting in a Grass Root, Action-Oriented Organization
    • Lucas, H., Jr., & Plimpton, R. (1972). Technological Consulting in a Grass Root, Action-Oriented Organization. Sloan Management Review, 14(1), 17-36.
    • (1972) Sloan Management Review , vol.14 , Issue.1 , pp. 17-36
    • Lucas Jr., H.1    Plimpton, R.2
  • 34
    • 84986079130 scopus 로고    scopus 로고
    • Factors for consulting engagement success
    • McLachlin, R. (1999). Factors for consulting engagement success. Management Decision, 37 (5), 394-402.
    • (1999) Management Decision , vol.37 , Issue.5 , pp. 394-402
    • McLachlin, R.1
  • 35
    • 0042762678 scopus 로고    scopus 로고
    • A Meta-Analysis of Research on Information Technology Implementation in Small Business
    • Premkumar, G. (2003). A Meta-Analysis of Research on Information Technology Implementation in Small Business Journal of Organizational Computing & Electronic Commerce, 23 (2), 91-121.
    • (2003) Journal of Organizational Computing & Electronic Commerce , vol.23 , Issue.2 , pp. 91-121
    • Premkumar, G.1
  • 36
    • 0037373508 scopus 로고    scopus 로고
    • Understanding IT adoption decisions in small business: Integrating current theories
    • Riemenschneider, C. K., Harrison, D. A., & Mykytyn, P. P., Jr. (2003). Understanding IT adoption decisions in small business: integrating current theories. Information & Management, 40 (4), 269-285.
    • (2003) Information & Management , vol.40 , Issue.4 , pp. 269-285
    • Riemenschneider, C.K.1    Harrison, D.A.2    Mykytyn Jr., P.P.3
  • 38
    • 0009922348 scopus 로고
    • Process consultation, action research, and clinical inquiry: Are they the same?
    • Schein, E. H. (1995), Process consultation, action research, and clinical inquiry: are they the same? Journal of Managerial Psychology, 10 (6), 14-19.
    • (1995) Journal of Managerial Psychology , vol.10 , Issue.6 , pp. 14-19
    • Schein, E.H.1
  • 39
    • 0031509654 scopus 로고    scopus 로고
    • The concept of "client" from a process consultation perspective
    • Schein, E. H. (2002). The concept of "client" from a process consultation perspective. Journal of Organizational Change Management, 10 (3), 202-216.
    • (2002) Journal of Organizational Change Management , vol.10 , Issue.3 , pp. 202-216
    • Schein, E.H.1
  • 40
    • 0002425165 scopus 로고
    • Consulting: Has the Solution Become Part of the Problem?
    • Shapiro, E. C., & Eccles, R. G. (1993). Consulting: Has the Solution Become Part of the Problem? Sloan Management Review, 34 (4), 89-95.
    • (1993) Sloan Management Review , vol.34 , Issue.4 , pp. 89-95
    • Shapiro, E.C.1    Eccles, R.G.2
  • 41
    • 30744476996 scopus 로고    scopus 로고
    • Professional Services Organizations And The Role Of Consulting In The New Economy
    • Sharif, A.M. (2002). Professional Services Organizations And The Role Of Consulting In The New Economy. Information Systems Management, 19(2), 19-30.
    • (2002) Information Systems Management , vol.19 , Issue.2 , pp. 19-30
    • Sharif, A.M.1
  • 44
    • 0034340029 scopus 로고    scopus 로고
    • Risk factors in enterprise-wide/ERP projects
    • Sumner, Mary (2000). Risk factors in enterprise-wide/ERP projects. Journal of Information Technology, 15 (4), 317-327.
    • (2000) Journal of Information Technology , vol.15 , Issue.4 , pp. 317-327
    • Sumner, M.1
  • 46
    • 0030488640 scopus 로고    scopus 로고
    • Top Management Support, External Expertise and Information Systems Implementation in Small Businesses
    • Thong, J. Y. L.; Yap, CS., & Raman, K. S. (1996). Top Management Support, External Expertise and Information Systems Implementation in Small Businesses. Information Systems Research, 7 (2), 248-267.
    • (1996) Information Systems Research , vol.7 , Issue.2 , pp. 248-267
    • Thong, J.Y.L.1    Yap, C.S.2    Raman, K.S.3
  • 47
    • 0001206024 scopus 로고
    • Engagement of external expertise in information systems implementation
    • Thong, J. Y. L., Yap, C.S., & Raman, K. S. (1994). Engagement of external expertise in information systems implementation. Journal of Management Information Systems, 11 (2), 209-231.
    • (1994) Journal of Management Information Systems , vol.11 , Issue.2 , pp. 209-231
    • Thong, J.Y.L.1    Yap, C.S.2    Raman, K.S.3
  • 48
    • 84886754726 scopus 로고
    • Consulting Effectiveness in Smaller Companies: Guidelines for the Consultant and User
    • Tunwall, C.A., & Busbin, J. W. (1991). Consulting Effectiveness in Smaller Companies: Guidelines for the Consultant and User. Journal of Organizational Change Management, 4 (4), 16-23.
    • (1991) Journal of Organizational Change Management , vol.4 , Issue.4 , pp. 16-23
    • Tunwall, C.A.1    Busbin, J.W.2
  • 49
    • 0020182449 scopus 로고
    • Consulting is more than giving advice
    • Turner, A. N. (1982). Consulting is more than giving advice. Harvard Business Review, 60 (5), 120-129.
    • (1982) Harvard Business Review , vol.60 , Issue.5 , pp. 120-129
    • Turner, A.N.1
  • 50
    • 24444461513 scopus 로고    scopus 로고
    • Solutions Help Small to Medium-Sized Manufacturers Benefit from Enterprise Applications
    • October
    • Weil, M. (1997). Solutions Help Small to Medium-Sized Manufacturers Benefit from Enterprise Applications. Manufacturing Systems (October), 1-6.
    • (1997) Manufacturing Systems , pp. 1-6
    • Weil, M.1
  • 51
    • 84876644717 scopus 로고    scopus 로고
    • Welsh, J. A, & White, J. F. (1981). A small business is not a little big business, Harvard Business Review, 59 (4), 18-32.
    • Welsh, J. A, & White, J. F. (1981). A small business is not a little big business," Harvard Business Review, 59 (4), 18-32.


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.