-
1
-
-
0346781544
-
Centralization as a design consideration for the management of call centers
-
Adria M., and Chowdhury S.D. Centralization as a design consideration for the management of call centers. Information and Management 41 4 (2004) 497-507
-
(2004)
Information and Management
, vol.41
, Issue.4
, pp. 497-507
-
-
Adria, M.1
Chowdhury, S.D.2
-
2
-
-
0039591343
-
Customer relationships and the small software firm: a framework for understanding challenges faced in marketing
-
Alajoutsijarvi K., Mannermaaa K., and Tikkanen H. Customer relationships and the small software firm: a framework for understanding challenges faced in marketing. Information and Management 37 3 (2000) 153-159
-
(2000)
Information and Management
, vol.37
, Issue.3
, pp. 153-159
-
-
Alajoutsijarvi, K.1
Mannermaaa, K.2
Tikkanen, H.3
-
4
-
-
0010012348
-
Machine-made Index for technical literature-an experiment
-
Baxendale P.B. Machine-made Index for technical literature-an experiment. IBM Journal of Research and Development 2 4 (1958) 354-361
-
(1958)
IBM Journal of Research and Development
, vol.2
, Issue.4
, pp. 354-361
-
-
Baxendale, P.B.1
-
6
-
-
0032624581
-
Matrices, vector spaces, and information retrieval
-
Berry M.W., Drmac Z., and Jessup E. Matrices, vector spaces, and information retrieval. SIAM Review 41 (1999) 335-362
-
(1999)
SIAM Review
, vol.41
, pp. 335-362
-
-
Berry, M.W.1
Drmac, Z.2
Jessup, E.3
-
7
-
-
0035924010
-
Business data mining-a machine learning approach
-
Bose I., and Mahapatra R.K. Business data mining-a machine learning approach. Information and Management 39 3 (2001) 211-225
-
(2001)
Information and Management
, vol.39
, Issue.3
, pp. 211-225
-
-
Bose, I.1
Mahapatra, R.K.2
-
8
-
-
0000045364
-
Brand choice, purchase incidence and segmentation: an integrated modeling approach
-
Bucklin R.E., and Gupta S. Brand choice, purchase incidence and segmentation: an integrated modeling approach. Journal of Marketing Research 29 2 (1992) 201-215
-
(1992)
Journal of Marketing Research
, vol.29
, Issue.2
, pp. 201-215
-
-
Bucklin, R.E.1
Gupta, S.2
-
9
-
-
33750429921
-
CRM at a pay-TV company: using analytical models to reduce customer attrition by targeted marketing for subscription services
-
Burez J., and Van den Poel D. CRM at a pay-TV company: using analytical models to reduce customer attrition by targeted marketing for subscription services. Expert Systems with Applications 32 2 (2007) 277-288
-
(2007)
Expert Systems with Applications
, vol.32
, Issue.2
, pp. 277-288
-
-
Burez, J.1
Van den Poel, D.2
-
11
-
-
0034226577
-
Customer-driven product development through quality function deployment in the US and Japan
-
Cristiano J.J., Liker J.K., and White C.C. Customer-driven product development through quality function deployment in the US and Japan. Journal of Product Innovation Management 17 4 (2000) 286-308
-
(2000)
Journal of Product Innovation Management
, vol.17
, Issue.4
, pp. 286-308
-
-
Cristiano, J.J.1
Liker, J.K.2
White, C.C.3
-
12
-
-
84989525001
-
Indexing by latent semantic analysis
-
Deerwester S., Dumais S., Furnas G., Landauer T., and Harshman R. Indexing by latent semantic analysis. Journal of the American Society for Information Science 41 6 (1990) 391-407
-
(1990)
Journal of the American Society for Information Science
, vol.41
, Issue.6
, pp. 391-407
-
-
Deerwester, S.1
Dumais, S.2
Furnas, G.3
Landauer, T.4
Harshman, R.5
-
13
-
-
0023710206
-
Comparing the areas under two or more correlated receiver operating characteristic curves: a nonparametric approach
-
DeLong E.R., DeLong D.M., and Clarke-Pearson D.L. Comparing the areas under two or more correlated receiver operating characteristic curves: a nonparametric approach. Biometrics 44 3 (1988) 837-845
-
(1988)
Biometrics
, vol.44
, Issue.3
, pp. 837-845
-
-
DeLong, E.R.1
DeLong, D.M.2
Clarke-Pearson, D.L.3
-
14
-
-
0032263984
-
A theory of term weighting based on exploratory data analysis
-
Croft W.B., Moffat A., van Rijsbergen C.J., Wilkinson R., and Zobel J. (Eds). New York:ACM
-
Greiff W.R. A theory of term weighting based on exploratory data analysis. In: Croft W.B., Moffat A., van Rijsbergen C.J., Wilkinson R., and Zobel J. (Eds). Proceedings of the 21st SIGIR Conference. New York:ACM (1998) 11-19
-
(1998)
Proceedings of the 21st SIGIR Conference
, pp. 11-19
-
-
Greiff, W.R.1
-
15
-
-
0020083498
-
The meaning and use of the area under a receiver operating characteristic (ROC) curve
-
Hanley J.A., and McNeil B.J. The meaning and use of the area under a receiver operating characteristic (ROC) curve. Radiology 143 1 (1982) 29-36
-
(1982)
Radiology
, vol.143
, Issue.1
, pp. 29-36
-
-
Hanley, J.A.1
McNeil, B.J.2
-
16
-
-
20344383542
-
The state of CRM adoption by the financial services in the UK: an emperical investigation
-
Karakostas B., Kardaras D., and Papathanassiou E. The state of CRM adoption by the financial services in the UK: an emperical investigation. Information and Management 42 6 (2005) 853-863
-
(2005)
Information and Management
, vol.42
, Issue.6
, pp. 853-863
-
-
Karakostas, B.1
Kardaras, D.2
Papathanassiou, E.3
-
17
-
-
23044530150
-
Customer switching behavior in online services: an exploratory study of the role of selected attitudinal, behavioral and demographic factors
-
Keaveney S., and Parthasarathy M. Customer switching behavior in online services: an exploratory study of the role of selected attitudinal, behavioral and demographic factors. Journal of the Academy of Marketing Science 29 4 (2001) 374-390
-
(2001)
Journal of the Academy of Marketing Science
, vol.29
, Issue.4
, pp. 374-390
-
-
Keaveney, S.1
Parthasarathy, M.2
-
18
-
-
29144445856
-
Toward a successful CRM: variable selection, sampling and ensemble
-
Kim Y.S. Toward a successful CRM: variable selection, sampling and ensemble. Decision Support Systems 41 2 (2006) 542-553
-
(2006)
Decision Support Systems
, vol.41
, Issue.2
, pp. 542-553
-
-
Kim, Y.S.1
-
20
-
-
0000159640
-
A statistical approach to mechanized encoding and searching of literary information
-
Luhn H.P. A statistical approach to mechanized encoding and searching of literary information. IBM Journal of Research and Development 4 4 (1957) 600-605
-
(1957)
IBM Journal of Research and Development
, vol.4
, Issue.4
, pp. 600-605
-
-
Luhn, H.P.1
-
21
-
-
0031599079
-
How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment
-
Matzler K., and Hinterhuber H.H. How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment. Technovation 18 1 (1998) 25-38
-
(1998)
Technovation
, vol.18
, Issue.1
, pp. 25-38
-
-
Matzler, K.1
Hinterhuber, H.H.2
-
22
-
-
0004206129
-
Tests of a statistical explanation of the rank-frequency relation for words in written English
-
Miller G.A., and Newman E.B. Tests of a statistical explanation of the rank-frequency relation for words in written English. American Journal of Psychology 71 23 (1958) 209-218
-
(1958)
American Journal of Psychology
, vol.71
, Issue.23
, pp. 209-218
-
-
Miller, G.A.1
Newman, E.B.2
-
23
-
-
33744509693
-
Defection detection: measuring and understanding the predictive accuracy of customer churn models
-
Neslin S.A., Gupta S., Kamakura W., Lu J., and Mason C. Defection detection: measuring and understanding the predictive accuracy of customer churn models. Journal of Marketing Research 43 2 (2006) 204-211
-
(2006)
Journal of Marketing Research
, vol.43
, Issue.2
, pp. 204-211
-
-
Neslin, S.A.1
Gupta, S.2
Kamakura, W.3
Lu, J.4
Mason, C.5
-
24
-
-
1442300374
-
Using e-CRM for a unified view of the customer
-
Pan S.L., and Lee J.N. Using e-CRM for a unified view of the customer. Communications of ACM 46 4 (2003) 95-99
-
(2003)
Communications of ACM
, vol.46
, Issue.4
, pp. 95-99
-
-
Pan, S.L.1
Lee, J.N.2
-
25
-
-
0040623465
-
The identification of inbound call center agents' competencies that are related to callers' repurchase intentions
-
Pontes M., and Kelly C. The identification of inbound call center agents' competencies that are related to callers' repurchase intentions. Journal of Interactive Marketing 14 3 (2000) 41-49
-
(2000)
Journal of Interactive Marketing
, vol.14
, Issue.3
, pp. 41-49
-
-
Pontes, M.1
Kelly, C.2
-
26
-
-
0037257247
-
The impact of customer relationship characteristics on profitable lifetime duration
-
Reinartz W., and Kumar V. The impact of customer relationship characteristics on profitable lifetime duration. Journal of Marketing 67 1 (2003) 77-99
-
(2003)
Journal of Marketing
, vol.67
, Issue.1
, pp. 77-99
-
-
Reinartz, W.1
Kumar, V.2
-
29
-
-
45549117987
-
Term-weighting approaches in automatic text retrieval
-
Salton G., and Buckley C. Term-weighting approaches in automatic text retrieval. Information Processing & Management 24 5 (1988) 513-523
-
(1988)
Information Processing & Management
, vol.24
, Issue.5
, pp. 513-523
-
-
Salton, G.1
Buckley, C.2
-
32
-
-
84953588425
-
Specification of term values in automatic indexing
-
Salton G., and Yang C.S. Specification of term values in automatic indexing. Journal of Documentation 29 4 (1973) 351-372
-
(1973)
Journal of Documentation
, vol.29
, Issue.4
, pp. 351-372
-
-
Salton, G.1
Yang, C.S.2
-
33
-
-
84953744816
-
A statistical interpretation of term specificity and its application in retrieval
-
Sparck Jones K. A statistical interpretation of term specificity and its application in retrieval. Journal of Documentation 28 1 (1972) 11-21
-
(1972)
Journal of Documentation
, vol.28
, Issue.1
, pp. 11-21
-
-
Sparck Jones, K.1
-
35
-
-
0037411136
-
Technology knowledge: bridging a "Generating" gap
-
Spiegler I. Technology knowledge: bridging a "Generating" gap. Information and Management 40 6 (2003) 533-539
-
(2003)
Information and Management
, vol.40
, Issue.6
, pp. 533-539
-
-
Spiegler, I.1
-
36
-
-
1842478892
-
Customer attrition analysis for financial services using proportional hazard models
-
Van den Poel D., and Larivière B. Customer attrition analysis for financial services using proportional hazard models. European Journal of Operational Research 157 1 (2004) 196-217
-
(2004)
European Journal of Operational Research
, vol.157
, Issue.1
, pp. 196-217
-
-
Van den Poel, D.1
Larivière, B.2
|