메뉴 건너뛰기




Volumn 25, Issue 3, 2008, Pages 276-291

Main quality programs characteristics in large size Brazilian companies

Author keywords

Brazil; ISO 9000 series; Quality programmes; Six sigma; Total quality management

Indexed keywords


EID: 40549090287     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710810854287     Document Type: Article
Times cited : (29)

References (36)
  • 1
    • 0030548814 scopus 로고    scopus 로고
    • Development and validation of TQM constructs
    • Ahire, S., Golhar, D. and Waller, M. (1996), "Development and validation of TQM constructs", Decision Science, Vol. 27 No. 1, pp. 23-56.
    • (1996) Decision Science , vol.27 , Issue.1 , pp. 23-56
    • Ahire, S.1    Golhar, D.2    Waller, M.3
  • 2
    • 84986159807 scopus 로고    scopus 로고
    • Key ingredients for the effective implementation of Six Sigma program
    • Antony, J. and Banuelas, R. (2002), "Key ingredients for the effective implementation of Six Sigma program", Measuring Business Excellence, Vol. 6 No. 4, pp. 20-7.
    • (2002) Measuring Business Excellence , vol.6 , Issue.4 , pp. 20-7
    • Antony, J.1    Banuelas, R.2
  • 3
    • 0035364807 scopus 로고    scopus 로고
    • A strategy for survival
    • Antony, J. and Coronado, R.B. (2001), "A strategy for survival", Manufacturing Engineer, Vol. 80 No. 3, pp. 119-21.
    • (2001) Manufacturing Engineer , vol.80 , Issue.3 , pp. 119-21
    • Antony, J.1    Coronado, R.B.2
  • 6
    • 0942300506 scopus 로고    scopus 로고
    • ISO 9000: Outside the iron cage
    • Boiral, O. (2003), "ISO 9000: outside the iron cage", Organization Science, Vol. 14 No. 6, pp. 720-37.
    • (2003) Organization Science , vol.14 , Issue.6 , pp. 720-37
    • Boiral, O.1
  • 7
    • 33748211070 scopus 로고    scopus 로고
    • Benefiting from Six Sigma
    • Connor, G. (2003), "Benefiting from Six Sigma", Manufacturing Engineering, Vol. 130 No. 2, pp. 53-9.
    • (2003) Manufacturing Engineering , vol.130 , Issue.2 , pp. 53-9
    • Connor, G.1
  • 10
    • 0003964033 scopus 로고
    • MIT Center of Advanced Engineering Boston, MA
    • Deming, W.E. (1986), Out of the Crisis, MIT Center of Advanced Engineering, Boston, MA.
    • (1986) Out of the Crisis
    • Deming, W.E.1
  • 11
    • 84986078529 scopus 로고    scopus 로고
    • Does ISO 9000 accreditation make a profound difference to the way service quality is perceived and measured?
    • Dick, G., Gallimore, K. and Brown, J. (2002), "Does ISO 9000 accreditation make a profound difference to the way service quality is perceived and measured?", Managing Service Quality, Vol. 12 No. 1, pp. 30-42.
    • (2002) Managing Service Quality , vol.12 , Issue.1 , pp. 30-42
    • Dick, G.1    Gallimore, K.2    Brown, J.3
  • 15
    • 0028401194 scopus 로고
    • A framework for quality management research and associated measurement instrument
    • Flynn, B.B., Schoeder, R.G. and Sakakibara, S. (1994), "A framework for quality management research and associated measurement instrument", Journal of Operations Management, Vol. 11, pp. 339-66.
    • (1994) Journal of Operations Management , vol.11 , pp. 339-66
    • Flynn, B.B.1    Schoeder, R.G.2    Sakakibara, S.3
  • 16
    • 40549095135 scopus 로고
    • Managing quality: The strategic and competitive edge
    • Harvard Business School New York, NY
    • Garvin, D.A. (1992), "Managing quality: the strategic and competitive edge", EUA, Harvard Business School, New York, NY.
    • (1992) EUA
    • Garvin, D.A.1
  • 18
    • 0010323059 scopus 로고    scopus 로고
    • Process management and the use of Six Sigma
    • Hammer, M. (2002), "Process management and the use of Six Sigma", MIT Sloan Management Review, Winter, pp. 26-33.
    • (2002) MIT Sloan Management Review , pp. 26-33
    • Hammer, M.1
  • 19
    • 0031232717 scopus 로고    scopus 로고
    • Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards
    • Hendricks, K.B. and Singhall, V.R. (1997), "Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards", Management Science, Vol. 43 No. 9, pp. 1258-74.
    • (1997) Management Science , vol.43 , Issue.9 , pp. 1258-74
    • Hendricks, K.B.1    Singhall, V.R.2
  • 20
    • 0035295080 scopus 로고    scopus 로고
    • The long-run stock price performance of firms with effective TQM programs
    • Hendricks, K.B. and Singhall, V.R. (2001), "The long-run stock price performance of firms with effective TQM programs", Management Science, Vol. 47 No. 3, pp. 359-69.
    • (2001) Management Science , vol.47 , Issue.3 , pp. 359-69
    • Hendricks, K.B.1    Singhall, V.R.2
  • 24
    • 0032294937 scopus 로고    scopus 로고
    • Total quality management: Origins and evolution of the term
    • Martínez-Lorente, A.R., Dewhurst, F. and Dale, B.G. (1998), "Total quality management: origins and evolution of the term", The TQM Magazine, Vol. 10 No. 5, pp. 378-86.
    • (1998) The TQM Magazine , vol.10 , Issue.5 , pp. 378-86
    • Martínez-Lorente, A.R.1    Dewhurst, F.2    Dale, B.G.3
  • 26
    • 0034883524 scopus 로고    scopus 로고
    • Critical factors and performance measures of TQM
    • Motwani, F. (2001), "Critical factors and performance measures of TQM", The TQM Magazine, Vol. 13 No. 4, pp. 292-300.
    • (2001) The TQM Magazine , vol.13 , Issue.4 , pp. 292-300
    • Motwani, F.1
  • 27
    • 0011573405 scopus 로고    scopus 로고
    • The impact of quality practices on customer satisfaction and business results: Product versus service organizations
    • Nilsson, L., Johnson, M. and Gustaffson, A. (2001), "The impact of quality practices on customer satisfaction and business results: product versus service organizations", Journal of Quality Management, Vol. 6, pp. 5-27.
    • (2001) Journal of Quality Management , vol.6 , pp. 5-27
    • Nilsson, L.1    Johnson, M.2    Gustaffson, A.3
  • 28
    • 33749037563 scopus 로고    scopus 로고
    • Flying high with Six Sigma
    • Olexa, R. (2003), "Flying high with Six Sigma", Manufacturing Engineering, Vol. 130 No. 2, pp. 69-73.
    • (2003) Manufacturing Engineering , vol.130 , Issue.2 , pp. 69-73
    • Olexa, R.1
  • 30
    • 23844483908 scopus 로고    scopus 로고
    • Integrating Six Sigma with quality management systems
    • Pfeifer, T., Ressiger, W. and Canales, C. (2004), "Integrating Six Sigma with quality management systems", The TQM Magazine, Vol. 16 No. 4, pp. 241-9.
    • (2004) The TQM Magazine , vol.16 , Issue.4 , pp. 241-9
    • Pfeifer, T.1    Ressiger, W.2    Canales, C.3
  • 31
    • 84989040364 scopus 로고
    • Total quality management as competitive advantage: A review and empirical study
    • Powell, T.C. (1995), "Total quality management as competitive advantage: a review and empirical study", Strategic Management Journal, Vol. 16 No. 1, pp. 15-37.
    • (1995) Strategic Management Journal , vol.16 , Issue.1 , pp. 15-37
    • Powell, T.C.1
  • 32
    • 33749009932 scopus 로고    scopus 로고
    • ISO 9000: Integration Europe and North America
    • Shankar, N.K. (2003), "ISO 9000: integration Europe and North America", European Quality, September, pp. 20-9.
    • (2003) European Quality , pp. 20-9
    • Shankar, N.K.1
  • 34
    • 80053050071 scopus 로고    scopus 로고
    • Six Sigma: The evolution of 100 years of business improvement methodology
    • Snee, R.D. (2004), "Six Sigma: the evolution of 100 years of business improvement methodology", International Journal of Six Sigma and Competitive Advantage, Vol. 1 No. 1, pp. 4-20.
    • (2004) International Journal of Six Sigma and Competitive Advantage , vol.1 , Issue.1 , pp. 4-20
    • Snee, R.D.1
  • 36
    • 40549098488 scopus 로고    scopus 로고
    • The lesson of guild history: Variance reduction must be balanced with innovation
    • Wolek, F.W. (2004), "The lesson of guild history: variance reduction must be balanced with innovation", The Quality Management Journal, Vol. 11 No. 2, pp. 33-40.
    • (2004) The Quality Management Journal , vol.11 , Issue.2 , pp. 33-40
    • Wolek, F.W.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.