Public leisure facilities: Managing customer expectations

Proceedings of the Institution of Civil Engineers: Municipal Engineer

Volumn 157, Issue 2, 2004, Pages 129-133

  Robinson, Leigh ^a  

^a LOUGHBOROUGH UNIVERSITY   (United Kingdom)

Author keywords

Management; Marketing and public relations; Recreational facilities

Indexed keywords

CUSTOMER SATISFACTION; MANAGEMENT; PUBLIC POLICY; SUSTAINABLE DEVELOPMENT;

CUSTOMER EXPECTATIONS; PUBLIC LEISURE FACILITIES; SERVICE QUALITY;

RECREATIONAL FACILITIES;

RECREATIONAL ACTIVITY;

EID: 3943095426     PISSN: 09650903     EISSN: None     Source Type: Journal    
DOI: 10.1680/muen.2004.157.2.129     Document Type: Article

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