Rating e-tailers' money-back guarantees

Journal of Service Research

Volumn 10, Issue 3, 2008, Pages 207-219

  Posselt, Thorsten ^a   Gerstner, Eitan ^b   Radic, Dubravko ^a  

^a UNIVERSITY OF WUPPERTAL   (Germany)

^b LOUGHBOROUGH UNIVERSITY   (United Kingdom)

Author keywords

Money back guarantee; Nonrefundable shipping and handling fee; Partial refund; Restocking fee; Return policy

Indexed keywords

EID: 38349174831     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670507306684     Document Type: Article

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