Predicting employee turnover from friendship networks

Journal of Applied Communication Research

Volumn 36, Issue 1, 2008, Pages 56-73

  Feeley, Thomas Hugh ^a,c   Hwang, Jennie ^b   Barnett, George A ^b  

^a STATE UNIVERSITY OF NEW YORK   (United States)

^b Department of Communication ^*

^c UNIVERSITY AT BUFFALO   (United States)

Author keywords

Centrality; Friendship; Networks; Peer; Social Support; Turnover

Indexed keywords

EID: 38349169038     PISSN: 00909882     EISSN: 14795752     Source Type: Journal    
DOI: 10.1080/00909880701799790     Document Type: Article

References (56)

1. Abelson, M. A., & Baysinger, B. D. (1984). Optimal and dysfunctional turnover: Toward an organizational level model. The Academy of Management Review, 9, 331-341.
2. Apker, J., & Ray, E. B. (2003). Stress and social support in health care organizations. In T. Thompson, A. Dorsey, K. Miller, & R. A. Parrott (Eds.), Handbook of health communication (pp. 347-368). Mahwah, NJ: Lawrence Erlbaum.
3. Baldwin, T. T., Bedell, M. D., & Johnson, J. L. (1997). The social fabric of a team-based M.B.A. program: Network effects on student satisfaction and performance. Academy of Management Journal, 40, 1369-1397.
4. Bavelas, A. (1950). Communication patterns in task oriented groups. Journal of the Acoustical Society of America, 22, 272-283.
5. Berman, E. M., West, J. P., & Richter, Jr., M. N. (2002). Workplace relations: Friendship patterns and consequences (according to managers). Public Administration Review, 62, 217-230.
6. Borgatti, S., Everett, M., & Freeman, L. C. (1992). UCINETIV Version 1.0. Columbia, SC: Analytic Technologies.
7. Borgatti, S., Everett, M., & Freeman, L. C. (2002). UCINET VI: Network analysis software. Columbia, SC: Analytic Technologies.
8. Brotheridge, C. M. (2001). A comparison of alternative models of coping: Identifying relationships among coworker support, workload, and emotional exhaustion in the workplace. International Journal of Stress Management, 8, 1-14.
9. Bullis, C., & Bach, B. W. (1991). An explication and test of communication network content and multiplexity as predictors of organizational identification. Western Journal of Speech Communication, 55, 180-197.
10. Burt, R. S. (1992). Structural holes, the social structure of competition. Cambridge, MA: Harvard University Press.
11. Dalton, D. R., Krackhardt, D. M., & Porter, L. W. (1981). Functional turnover: An empirical assessment. Journal of Applied Psychology, 66, 716-721.
12. Dalton, D. R., & Todor, W. D. (1982). Turnover: A lucrative hard holler phenomenon. The Academy of Management Review, 7, 117-123.
13. Doerfel, M. L., & Taylor, M. (2004). Network dynamics of interorganizational cooperation: The Croatian civil society movement. Communication Monographs, 71, 373-394.
14. Eisenberg, E. M., Monge, P. R., & Miller, K. I. (1983). Involvement in communication networks as a predictor of organizational commitment. Human Communication Research, 10, 179-201.
15. Everett, M. G., & Borgatti, S. P. (2004). Ego network betweenness. Social Network, 27, 31-38.
16. Feeley, T. H. (2000). Testing a communication network model of employee turnover based on centrality. Journal of Applied Communication Research, 28, 262-277.
17. Feeley, T. H. (2003). Using the theory of reasoned action to model retention in rural primary care physicians. The Journal of Rural Health, 19, 245-251.
18. Feeley, T. H., & Barnett, G. A. (1997). Predicting turnover from communication networks. Human Communication Research, 23, 370-387.
19. Freeman, L. C. (1979). Centrality in social networks: Conceptual clarification. Social Networks, 1, 215-239.
20. Freeman, L. C., Roeder, D., & Mulholland, R. R. (1979). Centrality in social networks: II. Experimental results. Social Networks, 2, 119-141.
21. Friedman, R. A., & Holtom, B. (2002). The effects of network groups on minority employee turnover intentions. Human Resource Management, 41, 405-421.
22. Granovetter, M. S. (1973). The strength of weak ties. American Journal of Sociology, 78, 1360-1380.
23. Hartman, R. L., & Johnson, D. J. (1989). Social contagion and multiplexity: Communication networks as predictors of commitment and role ambiguity. Human Communication Research, 15, 523-548.
24. Heider, F. (1958). The psychology of interpersonal relations. New York: John Wiley and Sons.
25. Hess, J. A. (2000). Maintaining nonvoluntary relationships with disliked partners: An investigation into the use of distancing behavior. Human Communication Research, 26, 458-488.
26. Jablin, F. M. (1987). Organizational entry, assimilation, and exit. In F. M. Jablin, L. L. Putnam, K. H. Roberts, & L. M. Porter (Eds.), Handbook of organizational communication: An interdisciplinary perspective (pp. 679-740). Newbury Park, CA: Sage.
27. Jablin, F. M. (2001). Organization entry, assimilation, and disengagement/exit. In F. M. Jablin & L. L. Putman (Eds.), The new handbook of organizational communication: Advances in theory, research, and methods (pp. 732-818). Thousand Oaks, CA: Sage.
28. Johnson, J. T., Griffeth, R. W., & Griffin, M. (2000). Factors discriminating functional and dysfunctional salesforce turnover. Journal of Business and Industrial Marketing, 15, 399-415.
29. Katz, D., & Kahn, R. L. (1978). The social psychology of organizations. New York: Wiley.
30. Krackhardt, D. M., & Porter, L. W (1985). When friends leave: A structural analysis of the relationship between turnover and stayers' attitudes. Administrative Science Quarterly, 30, 242-261.
31. Krackhardt, D. M., & Porter, L. W. (1986). The snowball effect: Turnover embedded in communication networks. Journal of Applied Psychology, 71, 50-55.
32. Kram, K. E., & Isabella, L. A. (1985). Mentoring alternatives: The role of peer relationships in career development. Academy of Management Journal, 28, 110-132.
33. Leavitt, H. J. (1951). Some effects of certain communication patterns on group performance. Journal of Abnormal and Social Psychology, 46, 38-50.
34. Lee, R. T., & Ashforth, B. E. (1996). A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of Applied Psychology, 81, 123-133.
35. Marshall, A. A., & Stohl, C. (1993). Participating as participation: A network approach. Communication Monographs, 60, 137-157.
36. Martocchio, J. J., & Baldwin, T. T. (1997). The evolution of strategic organizational training: New objectives and research agenda. In G.R. Ferris (Ed.), Research in personnel and human resources management (pp. 1-46). Greenwich, CT: Elsevier Science.
37. Metts, S., Geist, P., & Gray, J. L. (1994). The role of relationship characteristics in the provision and effectiveness of supportive messages among nursing professionals. In B. R. Burleson, T. L. Albrecht, & I. G. Sarason (Eds.), Communication of social support: Messages, interactions, relationships, and community (pp. 229-245). Thousand Oaks, CA: Sage.
38. Mobley, W. H. (1982). Some unanswered questions in turnover and withdrawal research. The Academy of Management Review, 7, 111-116.
39. Monge, P. R., & Contractor, N. S. (1999). Emergence of communication networks. In F. M. Jablin & L. L. Putnam (Eds.), Handbook of organizational communication (2nd ed., pp. 441-501). Thousand Oaks, CA: Sage.
40. Monge, P. R., Edwards, J. A., & Kirste, K. K. (1983). Determinants of communication network involvement: Connectedness and integration. Group and Organization Studies, 8, 83-111.
41. Mossholder, K. W., Settoon, R. P., & Henagan, S. C. (2005). A relational perspective on turnover: Examining structural, attitudinal, and behavioral predictors. Academy of Management Journal, 48, 607-618.
42. Mullen, B., Johnson, C., & Salas, E. (1991). Effects of communication networks structure: Components of positional centrality. Social Networks, 13, 169-186.
43. Parks, M. R. (1995). Webs of influence in personal relationships. In C. R. Berger & M. Burgoon (Eds.), Communication and social influence processes (pp. 155-178). East Lansing, MI: Michigan State University Press.
44. Pfeffer, J. (1991). Organization theory and structural perspectives on management. Journal of Management, 17, 789-803.
45. Rogers, E. M., & Kincaid, D. L. (1981). Communication networks: Toward a new paradigm for research. New York: Free Press.
46. Shah, P. P. (1998). Who are employees' social referents? Using a network perspective to determine referent others. Academy of Management Journal, 41, 249-268.
47. Shah, P. P. (2000). Network destruction: The structural implications of downsizing. Academy of Management Journal, 43, 101-112.
48. Shumante, M., Fulk, J., & Monge, P. (2005). Predictors of the HIV-AIDS INGO network over time. Human Communication Research, 31, 482-510.
49. Sias, P. M., & Cahill, D. J. (1998). From coworkers to friends: The development of peer friendships in the workplace. Western Journal of Communication, 62, 273-299.
50. Sias, P. M., & Perry, T. (2004). Disengaging from workplace relationships. Human Communication Research, 30, 589-602.
51. Staw, B. M. (1980). The consequences of turnover. Journal of Occupational Behaviour, 1, 253-273.
52. Susskind, A. M., Miller, V. D., & Johnson, J. D. (1998). Downsizing and structural holes: Their impact on layoff survivors' perceptions of organizational chaos and openness to change. Communication Research, 25, 30-65.
53. Van Maanen, J. (1978). People processing: Strategies of organizational socialization. Organizational Dynamics, 7, 8-36.
54. Walker, M. E., Wasserman, S., & Wellman, B. (1994). Statistical models for social support networks. In S. Wasserman & J. Galaskiewicz (Eds.), Advances in social network analysis: Research in the social and behavioral sciences (pp. 53-78). Thousand Oaks, CA: Sage.
55. Wasserman, S., & Faust, K. (1994). Social network analysis: Methods and applications. Cambridge, UK: Cambridge University Press.
56. Wellman, B., & Frank, K. (2001). Network capital in a multi-level world: Getting support from personal communities. In N. Lin, K. Cook, & R. Burt (Eds.), Social capital: Theory and research (pp. 233-273). Chicago: Aldine De Gruyter.