Developing and validating a measure of consumer well-being in relation to cell phone use

Applied Research in Quality of Life

Volumn 2, Issue 2, 2007, Pages 95-123

  Sirgy, M Joseph ^a   Lee, Dong Jin ^b   Kamra, Kunal ^c   Tidwell, John ^d  

^a VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY   (United States)

^b Yonsei University   (South Korea)

^c FREDDIE MAC   (United States)

^d V Resources   (United States)

Author keywords

Cell phone well being; Consumer well being with cell phone; Consumer well being with mobile phone; Mobile phone well being; Quality of life and cell phone; Quality of life and mobile phone

Indexed keywords

EID: 38149135174     PISSN: 18712584     EISSN: 18712576     Source Type: Journal    
DOI: 10.1007/s11482-007-9033-3     Document Type: Article

References (14)

1. Chesley, N. (2005). Cell phone raise work home stress: Cell phones blur boundaries between work and home. Journal of Marriage and Family, 67, 1237-1248.
2. Gartners' Report (2005). Forecast mobile terminals worldwide, 2000-2009. Gartner.
3. Gerpott, T. J., Rams, W., & Schindler, A. (2001). Customer retention, loyalty, and satisfaction in the German mobile cellular telecommunications market. Telecommunications Policy, 25(4), 249-260.
4. GMA News and Publication Affairs (2007). Our cell phone: Our life and work, January 27.
5. Heikkila, J. (2002). From supply to demand chain management: Efficiency and customer satisfaction. Journal of Operations Management, 20(6), 747-760.
6. Kim, M.-K., Park, M.-C., & Jeong, D.-H. (2004). The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services. Telecommunications Policy, 28(2), 145-159.
7. Lee, J., Lee, J., & Feick, L. (2001). The impact of switching costs on the customer satisfaction-loyalty link: Mobile phone service in France. Journal of Services Marketing, 15(1), 35-50.
8. Lin, H.-H. & Wang, Y.-S. (2006). An examination of the determinants of customer loyalty in mobile commerce contexts. Information & Management, 43(3), 271-285.
9. Nair, I. (2007). Impact of mobile phones in daily life. Ezine Articles, June 13.
10. Nysyeen, H., Pedersen, P. E., & Thorbjornsen, H. (2005). Intentions to use mobile services: Antecedents and cross-service comparisons. Journal of the Academy of Marketing Science, 33(3), 330-347.
11. Olsen, S. (2006). Does cell phone's impact outweigh PC's? CNETnews, July 25.
12. Pandey, S. (2007). Handset market: The growing market for mobile phone accessories. Retrieved from http://www.abiresearch.com.
13. Sharma, N. & Ojha, S. (2004). Measuring service performance in mobile communications. The Service Industries Journal, 24(6), 109-120.
14. Sirgy, M. J., Lee, D.-J., & Bae, J. (2006). Developing a measure of Internet well-being: Nomological (predictive) validation. Social Indicators Research, 78(2), 205-249.