Usability evaluation of B2C web site

2007 International Conference on Wireless Communications, Networking and Mobile Computing, WiCOM 2007

Volumn , Issue , 2007, Pages 3837-3840

  Wang, Xiuyan ^a   Liu, Jiaguo ^a  

^a HARBIN ENGINEERING UNIVERSITY   (China)

Author keywords

B2C; MUG; Usability evaluation

Indexed keywords

DATA REDUCTION; USER INTERFACES; WEB SERVICES;

ANALYTICAL HIERARCHY PROCESS; B2C WEB SITE; MATHEMATIC ARITHMETIC;

WEBSITES;

EID: 38049073813     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/WICOM.2007.949     Document Type: Conference Paper

References (15)

1. ean E thier,Pierre Hadaya, Jean Talbot, Jean Cadieux. B2C web site quality and emotions during online shopping episodes: An empirical study. Information & Management, 43, 2006, pp.627-639.
2. C. Bauer, A. Scharl, Quantitative evaluation of web site content and structure, Internet Research: Electronic Networking Applications and Policy 10(1), 2000, pp. 31-43.
3. S.A. Eroglu, K.A. Machleit, L.M. Davis, Atmospheric qualities of online retailing: a conceptual model and implications, Journal of Business Research 54(2), 2001, pp. 177-184.
4. M. Cao, Q. Zhang, J. Seydel, B2C e-commerce web site quality: an empirical examination, Industrial Management and DataSystems 105(5), 2005, pp. 645-661.
5. C.C.J. Lin, H. Lu, Towards an understanding of the behavioral intention to use a web site, International Journal of Information Management 42(4), 2000, pp. 197-208.
6. C. Liu, K.P. Arnett, Exploring the factors associated with web site success in the context of electronic commerce, Information and Management 38(1), 2000, pp. 23-33.
7. S. Cai, M. Jun, Internet users' perceptions of online service quality: a comparison of online buyers and information searchers, Managing Service Quality 13(6), 2003, pp. 504-519.
8. J. Cox, B.G. Dale, Key quality factors in web site design and use: an examination, International Journal of Quality and Reliability Management 19(7), 2002, pp. 862-888.
9. J. Santos, E-service quality: a model of virtual service quality dimensions, Managing Service Quality 13(3), 2003, pp. 233-246.
10. ACM SIGCHI - SpecialInterest Group on Computer-Human Interaction (2001). http://www.acm.org/sigchi/.
11. Sullivan, T., 1997. All Things Web: The Usable Web. http://www.pantos. org/atw/usable.html.
12. Kevin Keeker, July 24, 1997. Improving Web Site Usability and Appeal: http://msdn.microsoft.com/library/default.asp?url=
13. /library/en-us/dnsiteplan/html/improvingsiteusa.asp
14. Hersen, M., Haynes, S.N., Heiby, E.M. (Eds.). Comprehensive Handbook of Psychological Assessment. Behavioral Assessment, Vol. 3. Wiley, VCH, New York, 2003, pp.324-356.
15. MSDN:http://msdn.microsoft.com/