A knowledge-based intelligent system for power customer service management

Proceedings of the Sixth International Conference on Machine Learning and Cybernetics, ICMLC 2007

Volumn 5, Issue , 2007, Pages 2925-2930

  Guo, Ying Chun ^a,b   Niu, Dong Xiao ^a  

^a NORTH CHINA ELECTRIC POWER UNIVERSITY   (China)

^b HEBEI UNIVERSITY   (China)

Author keywords

Artificial intelligent (AI); Customer relationship management (CRM); Customer service management (CSM); Knowledge management (KM); Knowledge based system (KBS); Power customer service management system

Indexed keywords

ARTIFICIAL INTELLIGENCE; CUSTOMER SATISFACTION; KNOWLEDGE MANAGEMENT; QUALITY OF SERVICE;

CUSTOMER RELATIONSHIP MANAGEMENT (CRM); CUSTOMER SERVICE MANAGEMENT (CSM); POWER CUSTOMER SERVICE MANAGEMENT SYSTEM;

KNOWLEDGE BASED SYSTEMS;

EID: 38049053090     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICMLC.2007.4370648     Document Type: Conference Paper

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