A usability comparison of three alternative message formats for an SMS banking service

International Journal of Human Computer Studies

Volumn 66, Issue 2, 2008, Pages 113-123

  Peevers, G ^a   Douglas, G ^a   Jack, M A ^a  

^a UNIVERSITY OF EDINBURGH   (United Kingdom)

Author keywords

Handheld devices; Mobile banking; SMS; Text messaging; Usability testing

Indexed keywords

CUSTOMER SATISFACTION; HAND HELD COMPUTERS;

HANDHELD DEVICES; MOBILE BANKING; TEXT MESSAGING; USABILITY TESTING;

USABILITY ENGINEERING;

EID: 36148955727     PISSN: 10715819     EISSN: 10959300     Source Type: Journal    
DOI: 10.1016/j.ijhcs.2007.09.005     Document Type: Article

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