-
1
-
-
0004131533
-
-
Prentice Hall, Englewood Cliffs, NJ
-
Andreasen, A.R. and Kotler, P. (2002), Strategic Marketing for Nonprofit Organizations, Prentice Hall, Englewood Cliffs, NJ.
-
(2002)
Strategic Marketing for Nonprofit Organizations
-
-
Andreasen, A.R.1
Kotler, P.2
-
2
-
-
27644585034
-
-
The Haworth Information Press, New York, NY
-
Katz, B. (2003), Digital Reference Services, The Haworth Information Press, New York, NY.
-
(2003)
Digital Reference Services
-
-
Katz, B.1
-
3
-
-
0001858046
-
"Motivation: A diagnostic approach"
-
in Steers, R.M. and Porter, L.W. (Eds) McGraw Hill, New York, NY
-
Nadler, D.A. and Lawler III, E.E. (1977), "Motivation: A diagnostic approach," in Steers, R.M. and Porter, L.W. (Eds), Motivation and Work Behavior, McGraw Hill, New York, NY.
-
(1977)
Motivation and Work Behavior
-
-
Nadler, D.A.1
Lawler III, E.E.2
Steers, R.M.3
Porter, L.W.4
-
4
-
-
0003852065
-
-
Prentice-Hall, Englewood Cliffs, NJ
-
Robbins, S.P. (1983), Organizational Behavior: Concepts, Controversies, and Applications, Prentice-Hall, Englewood Cliffs, NJ.
-
(1983)
Organizational Behavior: Concepts, Controversies, and Applications
-
-
Robbins, S.P.1
-
5
-
-
0037681173
-
"Waiting for service: The relationship between delays and evaluations of service"
-
April
-
Taylor, S. (1994), "Waiting for service: The relationship between delays and evaluations of service", Journal of Marketing, Vol. 58, April, pp. 56-69.
-
(1994)
Journal of Marketing
, vol.58
, pp. 56-69
-
-
Taylor, S.1
-
6
-
-
0003555704
-
-
John Wiley and Sons, New York, NY
-
Vroom, V.H. (1964), Work and Motivation, John Wiley and Sons, New York, NY.
-
(1964)
Work and Motivation
-
-
Vroom, V.H.1
-
8
-
-
2142738238
-
"Marketing basics in a changing information age"
-
Winter
-
Workman, J. (1999), "Marketing basics in a changing information age", Nebraska Library Association Quarterly, Vol. 30, Winter, pp. 3-11.
-
(1999)
Nebraska Library Association Quarterly
, vol.30
, pp. 3-11
-
-
Workman, J.1
-
10
-
-
0004060001
-
-
Free Press, New York, NY
-
Berry, L.L. and Parasuraman, A. (1991), Marketing Services, Free Press, New York, NY.
-
(1991)
Marketing Services
-
-
Berry, L.L.1
Parasuraman, A.2
-
11
-
-
0001965293
-
"The service encounter: Diagnosing favorable and unfavorable incidents"
-
January
-
Bitner, M.J., Booms, B.G. and Tetreault, M.S. (1990), "The service encounter: Diagnosing favorable and unfavorable incidents", Journal of Marketing, Vol. 54, January, pp. 71-84.
-
(1990)
Journal of Marketing
, vol.54
, pp. 71-84
-
-
Bitner, M.J.1
Booms, B.G.2
Tetreault, M.S.3
-
14
-
-
0040517064
-
"The impact of other customers on service experiences: A critical incident examination of Getting Along"
-
Grove, S.J. and Fisk, R.P. (1997), "The impact of other customers on service experiences: A critical incident examination of Getting Along", Journal of Retailing, Vol. 73 No. 1, pp. 63-85.
-
(1997)
Journal of Retailing
, vol.73
, Issue.1
, pp. 63-85
-
-
Grove, S.J.1
Fisk, R.P.2
-
16
-
-
84990587370
-
"Perceived service quality and user satisfaction with the information services function"
-
Kettinger, W.J. and Lee, C.C. (1994), "Perceived service quality and user satisfaction with the information services function", Decision Sciences, Vol. 25 No. 5/6, pp. 737-66.
-
(1994)
Decision Sciences
, vol.25
, Issue.5-6
, pp. 737-766
-
-
Kettinger, W.J.1
Lee, C.C.2
-
17
-
-
0011653236
-
"What motivates adult use of public libraries?"
-
Marchant, M.P. (1991), "What motivates adult use of public libraries?", Library and Information Science Research, Vol. 13, pp. 201-35.
-
(1991)
Library and Information Science Research
, vol.13
, pp. 201-235
-
-
Marchant, M.P.1
-
19
-
-
0000977997
-
"Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria"
-
Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1994), "Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria", Journal of Retailing, Vol. 70 No. 3, pp. 193-9.
-
(1994)
Journal of Retailing
, vol.70
, Issue.3
, pp. 193-199
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
20
-
-
19944399124
-
-
Ashgate Publishing Company, Burlington, VT
-
Rowley, J. (2001), Information Marketing, Ashgate Publishing Company, Burlington, VT.
-
(2001)
Information Marketing
-
-
Rowley, J.1
-
21
-
-
23044503247
-
-
American Library Association, Chicago, IL
-
Siess, J.A. (2003), Visible Librarian, American Library Association, Chicago, IL.
-
(2003)
Visible Librarian
-
-
Siess, J.A.1
-
22
-
-
84937344081
-
"Online, virtual, e-mail, digital, real time: The next generation of reference services"
-
Stahl, J., and Nester, D. (2001), "Online, virtual, e-mail, digital, real time: The next generation of reference services", Art Documentation, Vol. 20 No. 1, pp. 26-30.
-
(2001)
Art Documentation
, vol.20
, Issue.1
, pp. 26-30
-
-
Stahl, J.1
Nester, D.2
-
23
-
-
0003852516
-
-
McGraw-Hill, Highstown, NJ
-
Steers, R.M. and Porter, L.W. (1991), Motivation and Work Behavior, McGraw-Hill, Highstown, NJ.
-
(1991)
Motivation and Work Behavior
-
-
Steers, R.M.1
Porter, L.W.2
-
24
-
-
84986145268
-
"The relationship between service quality and customer satisfaction - A factor specific approach"
-
Sureshchandar, G.S., Rajendran, C. and Anantharaman, R.N. (2002), "The relationship between service quality and customer satisfaction - a factor specific approach", Journal of services marketing, Vol. 16 No. 4, pp. 363-79.
-
(2002)
Journal of Services Marketing
, vol.16
, Issue.4
, pp. 363-379
-
-
Sureshchandar, G.S.1
Rajendran, C.2
Anantharaman, R.N.3
-
25
-
-
0032372563
-
"Customer evaluations of service complaint experiences: Implications for relationship marketing"
-
April
-
Tax, S.S., Brown, W. and Chandrashekaran, M. (1998), "Customer evaluations of service complaint experiences: Implications for relationship marketing", Journal of Marketing, Vol. 62, April, pp. 60-76.
-
(1998)
Journal of Marketing
, vol.62
, pp. 60-76
-
-
Tax, S.S.1
Brown, W.2
Chandrashekaran, M.3
-
26
-
-
17244375174
-
"Expectations, performance evaluation, and consumers' perceptions of quality"
-
October
-
Teas, R.K. (1993), "Expectations, performance evaluation, and consumers' perceptions of quality", Journal of Marketing, Vol. 57, October, pp. 18-34.
-
(1993)
Journal of Marketing
, vol.57
, pp. 18-34
-
-
Teas, R.K.1
-
30
-
-
0030548125
-
"The behavioral consequences of service quality"
-
April
-
Zeithaml, V.A., Berry, L.L. and Parasuraman, A. (1996), "The behavioral consequences of service quality", Journal of Marketing, Vol. 60, April, pp. 31-46.
-
(1996)
Journal of Marketing
, vol.60
, pp. 31-46
-
-
Zeithaml, V.A.1
Berry, L.L.2
Parasuraman, A.3
|