How it works: A field study of non-technical users interacting with an intelligent system

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2007, Pages 31-40

  Tullio, Joe ^a   Dey, Anind K ^b   Chalecki, Jason ^b,d   Fogarty, James ^c  

^a MOTOROLA INC   (United States)

^b Carnegie Mellon University   (United States)

^c UNIVERSITY OF WASHINGTON   (United States)

^d ORACLE CORPORATION   (United States)

Author keywords

Context aware; Field study; Intelligent systems; Machine learning; Mental models; Qualitative research

Indexed keywords

FORMAL LOGIC; INTELLIGENT SYSTEMS; LEARNING SYSTEMS; USER INTERFACES;

CONTEXT-AWARE; FIELD STUDY; MENTAL MODELS; QUALITATIVE RESEARCH;

INTERACTIVE COMPUTER SYSTEMS;

EID: 35348855148     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1240624.1240630     Document Type: Conference Paper

References (25)

1. Antifakos, S. Kern, N., Schiele, B., Schwaninger, A., (2005) Towards improving trust in context-aware systems by displaying system confidence. In Proc. MobileHCI 2005, pp. 9-14.
2. Bellotti, V. and Edwards, W.K. (2001) Intelligibility and Accountability: Human Considerations in Context-Aware Systems, Human-Computer Interaction, 16(2-4):193-212.
3. Birnbaum, L., Horvitz, E., Kurlander, D., Lieberman, H., Marks, J., and Roth, S. (1997). Compelling intelligent user interfaces-how much AI? In Proc. of IUI'97, pp. 173-175.
4. Borgman, C. (1986) The User's Mental Model of an Information Retrieval System. 'Int'l Journal of Man-Machine Studies 24(1):47-64.
5. Cannon-Bowers, J.E., Salas, E., and Converse, S. (1993) Shared Mental Models in Expert Team Decision-Making," In Individual and Group Decision-Making: Current Issues, J. Castellan, (ed.), Hillsdale, NJ: Erlbaum.
6. Chi, M.T.H. (2000). Self-explaining expository texts: The dual processes of generating inferences and repairing mental models. In R. Glaser (Ed.), Advances in Instructional Psychology, Hillsdale, NJ:Erlbaum. pp. 161-238.
7. Dourish, P. (1995). Accounting for System Behaviour: Representation, Reflection and Resourceful Action. In Proc. of Conference on Computers in Context CIC'95, pp. 145-170.
8. Dzindolet, M., Peterson, S., Pomranky, S. Pierce, L. and Beck, H. (2003) The role of trust in automation reliance, 'Int'l Journal of Human-Computer Studies, 58(6):697-718.
9. Fogarty, J., Hudson, S.E., and Lai, J. (2004). Examining the Robustness of Sensor-Based Statistical Models of Human Interruptibility. In Proc. of CHI 2004, pp. 207-214.
10. Fogarty, J. and Hudson, S.E. (2007) Toolkit Support for Developing and Deploying Sensor-Based Statistical Models of Human Situations. To Appear, CHI 2007.
11. Herlocker, J., Konstan, and J., Riedl, J. (2000) Explaining collaborative filtering recommendations, In Proc. of CSCW 2000, pp.241-250.
12. Johnson, H. and Johnson, P. (1993) Explanation facilities and interactive systems. In Proc. of IUI'93, pp. 159-166.
13. Johnson-Laird, P. N. (1983) Mental Models: Towards a Cognitive Science of Language, Inference, and Consciousness. Cambridge, MA: Harvard Press.
14. Kempton, W. (1987) Two theories of home heat control. In N. Quinn & D. Holland (Eds.) Cultural Models in Language and Thought, Cambridge University Press.
15. Kendon, A. and Ferber, A. (1973) A description of some human greetings. In R. Michael and J. Crook (Eds.), Comparative Ecology and Behavior of Primates, pp. 591-668. New York: Academic Press.
16. Kohavi, R. and John, G.H. (1997) Wrappers for Feature Subset Selection, Artificial Intelligence 97(1-2):273-324.
17. Maes, P. (1994) Agents that Reduce Work and Information Overload. Communications of the ACM, 37(7):31-40.
18. Moray, N. (1987) Intelligent Aids, Mental Models, and the Theory of Machines. 'Int'l Journal of Man-Machine Studies, 27 (5):619-629.
19. Morgan, M.G., Fischhoff, B., Bostrom, A. and Atman, C.J. (2002) Risk Communication: A Mental Models Approach. Cambridge, UK: Cambridge University Press.
20. Muir, B. (1994) Trust in automation Part I: Theoretical issues in the study of trust and human intervention in automated systems. Ergonomics 37(11):1905-1922.
21. 21.Muramatsu, J. and Pratt, W. (2001) Transparent Queries: Investigating Users' Mental Models of Search Engines, In Proc. of SIGIR 2001, pp. 217-224.
22. Norman, D.A. (1983). Some observations on mental models. In D. Gentner & A.Stevens (Eds.) Mental Models, pp. 7-15. Hillsdale, NJ: Erlbaum.
23. Suermondt, J. and Cooper, G. (1992) An Evaluation of Explanations of Probabilistic Inference. In Proc. Computer Applications in Medical Care, pp. 579-585.
24. Tversky, A. and Kahneman, D. (1974) Judgment under Uncertainty: Heuristics and Biases, Science 185(4157):1124-1131.
25. Williams, M.D., Hollan, J.D., and Stevens, A.L. (1983) Human Reasoning about a Simple Physical System. In D. Gentner & A.Stevens (Eds.) Mental Models, pp. 131-154. Hillsdale, NJ: Erlbaum.