Virtually yours: Thoughts on where we have been and where we are going with virtual reference services in libraries

Reference Librarian

Volumn 38, Issue 79-80, 2003, Pages 19-34

  Kresh, Diane ^a  

^a LIBRARY OF CONGRESS   (United States)

Author keywords

Change management; Chat service evaluation; Digital reference service; Library cooperation and collaboration; Library education; Standards and best practices; Virtual reference service

Indexed keywords

EID: 85010618907     PISSN: 02763877     EISSN: 15411117     Source Type: Journal    
DOI: 10.1300/J120v38n79_02     Document Type: Article

References (30)

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