Communication strategies for instant messaging and chat reference services

Reference Librarian

Volumn 38, Issue 79-80, 2003, Pages 121-155

  Fagan, Jody Condit ^a   Desai, Christina M ^a  

^a SOUTHERN ILLINOIS UNIVERSITY   (United States)

Author keywords

Chat; Computer mediated communication; Instant messaging reference; Live online reference; Reference interview; Reference services

Indexed keywords

EID: 85010496934     PISSN: 02763877     EISSN: 15411117     Source Type: Journal    
DOI: 10.1300/J120v38n79_09     Document Type: Article

References (12)

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8. Nie, Norman H. (2001), "Sociability, Interpersonal Relations, and the Internet." American Behavioral Scientist. 45(3), 420-35.
9. Nie, Norman H., and Lutz Erbring (2000), Internet and Society: A Preliminary Report. Stanford Institute for the Quantitative Study of Society. Feb. 17, 2000. Available: http://www.stanford.edu/group/siqss/Press_Release/Preliminary_Report.pdf. Viewed Mar. 4, 2003.
10. Ruppel, Margie and Jody Condit Fagan (2002), "Instant Messaging Reference: Users' Evaluation of Library Chat." Reference Services Review 30(3), 183-197.
11. O'Toole, Kathleen (2000), "Study Takes Early Look at Social Consequences of Net Use." Stanford [Online] Report. February 16, 2000. Available: http://www.stanford.edu/dept/news/report/news/february16/internetsurvey-216.html. Viewed Mar. 4, 2003.
12. Walther, Joseph B. (1996), "Computer-mediated Communication: Impersonal, Interpersonal, and Hyperpersonal Interaction." Communication Research 23(1), 3-43.