Managing human resources in information technology: Best practices of high-performing supervisors

Human Resource Management

Volumn 46, Issue 3, 2007, Pages 411-427

  Major, Debra A ^a   Davis, Donald D ^a,b,c   Germano, Lisa M ^a,d   Fletcher, Thomas D ^e   Sanchez Hucles, Janis ^a   Mann, Joan ^a  

^a OLD DOMINION UNIVERSITY   (United States)

^b UNIVERSITY OF VIRGINIA   (United States)

^c WUHAN UNIVERSITY   (China)

^d Old Dominion University ^*

^e ADEPT Solutions Global Inc

Author keywords

[No Author keywords available]

Indexed keywords

EID: 34748866602     PISSN: 00904848     EISSN: 1099050X     Source Type: Journal    
DOI: 10.1002/hrm.20171     Document Type: Review

References (43)

1. Agarwal, R., & Ferratt, T. W. (1999). Coping with labor scarcity in information technology: Strategies and practices for effective recruitment and retention. Cincinnati, OH: Pinnaflex Educational Resources.
2. Agarwal, R., & Ferratt, T. W. (2002a). Enduring practices for managing IT professionals. Communications of the ACM, 45(9), 73-79.
3. Agarwal, R., & Ferratt, T. W. (2002b).Toward understanding the relationship between IT human resource management systems and retention: An empirical analysis based on multiple theoretical and measurement approaches. Proceedings of the 2002 ACM SIGCPR Conference on Computer Personnel Research, Kristiansand, Norway, pp. 214-225.
4. Allen, T. D. (2001). Family-supportive work environments: The role of organizational perceptions. Journal of Vocational Behavior, 58, 414-435.
5. Banks, C. G., & May, K. E. (1999). Performance management: The real glue in organizations. In A. I. Kraut & A. K. Korman (Eds.), Evolving practices in human resource management (pp. 118-145). San Francisco, CA: Jossey-Bass.
6. Becker, B. E., & Huselid, M. A. (1998). High performance work systems and firm performance: A synthesis of research and managerial implications. In G. R. Ferris (Ed.), Research in personnel and human resource management (Vol. 16, pp. 53-101). Stamford, CT: JAI Press.
7. Bernas, K. H., & Major, D. A. (2000). Contributors to stress resistance: Testing a model of women's work-family conflict. Psychology of Women Quarterly, 24, 170-178.
8. Colquitt, J. A., LePine, J. A., & Noe, R. A. (2000). Towards an integrative theory of training motivation: A meta-analytic path analysis of 20 years of research. Journal of Applied Psychology, 85, 678-807.
9. Costa, A. C. (2003). Work team trust and effectiveness. Personnel Review, 32, 605-622.
10. Davis, D. D., & Bryant, J. (2003). Leadership in global virtual teams. In W. H. Mobley & P. W. Dorfman (Eds.), Advances in global leadership (Vol. 3, pp. 303-340). Amsterdam: JAI.
11. Ferratt, T. W., & Short, L. E. (1988). Are information systems people different? An investigation of how they are and should be managed. MIS Quarterly, 12, 427-443.
12. Fleishman, E. A., & Harris, E. F. (1962). Patterns of leadership behavior related to employee grievances and turnover. Personnel Psychology, 15, 43-56.
13. Gilliland, S.W., & Langdon, J. C. (1998). Creating performance management systems that promote perceptions of fairness. In J. W. Smither (Ed.), Performance appraisal: State of the art (pp. 209-243). San Francisco, CA: Jossey-Bass.
14. Glen, P. (2003). Leading geeks: How to manage and lead people who deliver technology. San Francisco, CA: Jossey-Bass.
15. Grover, S. L., & Crooker, K. J. (1995). Who appreciates family-responsive human resource policies:The impact of family-friendly policies on the organizational attachment of parents and non-parents. Personnel Psychology, 48, 271-288.
16. Heneman, R. L., & Gresham, M. T. (1998). Performance-based pay plans. In J. W. Smither (Ed.), Performance appraisal: State of the art (pp. 496-536). San Francisco, CA: Jossey-Bass.
17. Huselid, M. A. (1995).The impact of human resource management practices on turnover, productivity, and corporate financial performance. Academy of Management Journal, 38, 635-672.
18. Jarvenpaa, S. L., Shaw,T. R., & Staples, D. S. (2004). Toward contextualized theories of trust: The role of trust in global virtual teams. Information Systems Research, 15, 250-267.
19. Judge, T. A., Piccolo, R. F., & Hies, R. (2004). The forgotten ones?The validity of consideration and initiating structure in leadership research. Journal of Applied Psychology, 89, 36-51.
20. King, J. (1998, January 12). Nerdy image feeds labor crisis. Computerworld, 32, 1-2.
21. Korsgaard, M. A., Brodt, S. E., &Whitener, E. M. (2002).Trust in the face of conflict:The role of managerial trustworthy behavior and organizational context. Journal of Applied Psychology, 87, 312-319.
22. Kraiger, K. (2003). Perspectives on training and development. In W. C. Borman, D. R. Ilgen, & R. J. Klimoski (Eds.), Handbook of psychology: Volume 12: Industrial and organizational psychology (pp. 171-192). Hoboken, NJ: Wiley.
23. Lawler, E. E., III, Mohrman, S. A., & Benson, G. (2001). Organizing for high performance. San Francisco, CA: Jossey-Bass.
24. Liden, R. C., & Maslyn, J. M. (1998). Multidimenslonality of leader-member exchange: An empirical assessment through scale development. Journal of Management, 24, 43-72.
25. Lim, V. K. G., &Teo,T. S. H. (1999). Occupational stress and IT personnel in Singapore: Factorial dimensions and differential effects. International Journal of Information Management, 19, 277-291.
26. Major, D. A., Davis, D. D., Sanchez-Hucles, J., Germano, L. M., & Mann, J. (2006). IT workplace climate for opportunity and inclusion. In E. M.Trauth (Ed.), Encyclopedia of gender and information technology (Vol. 2, pp. 856-862). Hershey, PA: Idea Group Reference.
27. Major, D. A., & Germano, L. M. (2006). Survey feedback interventions in IT workplaces. In E. M.Trauth (Ed.), Encyclopedia of gender and information technology (Vol. 2, pp. 1134-1141). Hershey, PA: Idea Group Reference.
28. Mitchell, T. R., & Daniels, D. (2003). Motivation. In W. C. Borman, D. R. Ilgen, & R. J. Klimoski (Eds.), Handbook of psychology: Volume 12: Industrial and organizational psychology (pp. 225-254). Hoboken, NJ: Wiley.
29. Payne, S. C., & Huffman, A. H. (2005). A longitudinal examination of the influence of mentoring on organizational commitment and turnover. Academy of Management Journal, 48, 158-168.
30. Raabe, B., & Beehr, T. A. (2003). Formal mentoring versus supervisor and coworker relationships: Differences in perceptions and impact. Journal of Organizational Behavior, 24, 271-293.
31. Rajeswari, K. S., & Anantharaman, R. N. (2003). Development of an instrument to measure stress among software professionals: Factor analytic study. Pro
32. ceedings of the 2003 ACM SIGMIS Conference on Computer Personnel Research, Philadelphia, PA, pp. 34-43.
33. Rau, K. G. (2004). Effective governance of IT: Design objectives, roles, and relationships. Information Systems Management, 21, 35-42.
34. Scandura, T. A. (1992). Mentorship and career mobility: An empirical investigation, Journal of Organizational Behavior, 13, 169-174.
35. Scandura, T. A., & Ragins, B. R. (1993).The effects of sex and gender role orientation on mentoring in male-dominated occupations. Journal of Vocational Behavior, 43, 251-265.
36. Senge, P. M. (1990).The fifth discipline: The art and practice of the learning organization. NewYork: Doubleday/Currency.
37. Tannenbaum, S. I. (1997). Enhancing continuous learning: Diagnostic findings from multiple companies. Human Resource Management, 36, 437-452.
38. Thomas, L. J., & Ganster, D. C. (1995). Impact of family-supportive work variables on work-family conflict and strain: A control perspective. Journal of Applied Psychology, 80, 6-15.
39. Thompson, C. A., Beauvais, L. L., & Lyness, K. S. (1999). When work-family benefits are not enough: The influence of work-family culture on benefit utilization, organizational attachment, and work-family conflict. Journal of Vocational Behavior, 54, 392-415.
40. Thompson, C. A., & Prottas, D. J. (2006). Relationships among organizational family support, job autonomy, perceived control, and employee well-being. Journal of Occupational Health Psychology, 11, 100-118.
41. Vandever, R. D., & Davis, D. D. (April, 2004). Effects of leadership style on task and contextual performance In telework: Examining the influence of trust. Paper presented at the 19th Annual Conference of the Society for Industrial and Organizational Psychology, Chicago, IL.
42. Van Maanen, J., & Schein, E. H. (1979).Toward a theory of organizational socialization. In B. M. Staw (Ed.), Research in organizational behavior (Vol. 1, pp. 209-264). Greenwich, CT: JAI Press.
43. Vroom, V. H., & Jago, A. G. (1988).The new leadership: Managing participation in organizations. Englewood Cliffs, NJ: Prentice Hall.