Missed appointments at a Swiss university outpatient clinic

Public Health

Volumn 121, Issue 10, 2007, Pages 790-799

  Lehmann, T N O ^a,b   Aebi, A ^a   Lehmann, D ^b   Balandraux Olivet, M ^a   Stalder, H ^a  

^a GENEVA UNIVERSITY HOSPITALS   (Switzerland)

^b UNIVERSITY HOSPITAL OF PSYCHIATRY   (Switzerland)

Author keywords

Community medicine; Continuity of care; Health service management; Patient involvement; Physician patient relationship

Indexed keywords

ASSESSMENT METHOD; HEALTH CARE; HEALTH SERVICES; HEALTH SURVEY; HOSPITAL SECTOR; SOCIOECONOMIC STATUS;

ADDICTION; ADOLESCENT; ADULT; AGE; AGED; ARTICLE; CONTROLLED STUDY; FEMALE; FOLLOW UP; GENERAL PRACTITIONER; HUMAN; INSURANCE; INTERNAL MEDICINE; LANGUAGE; MALE; OUTPATIENT DEPARTMENT; PATIENT ATTITUDE; RACE; REFUGEE; SOCIAL CLASS; SWITZERLAND; UNIVERSITY HOSPITAL;

ADOLESCENT; ADULT; AGED; APPOINTMENTS AND SCHEDULES; FEMALE; HOSPITALS, UNIVERSITY; HUMANS; MALE; MIDDLE AGED; OUTPATIENT CLINICS, HOSPITAL; PATIENT COMPLIANCE; SWITZERLAND;

CENTRAL EUROPE; EURASIA; EUROPE; SWITZERLAND;

EID: 34548024869     PISSN: 00333506     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.puhe.2007.01.007     Document Type: Article

References (34)

1. Smith C.M., and Yawn B.P. Factors associated with appointment keeping in a family practice residency clinic. J Fam Pract 38 (1994) 25-29
2. Barron W.M. Failed appointments. Who misses them, why they are missed, and what can be done. Prim Care 7 (1980) 563-574
3. Guse C.E., Richardson L., Carle M., and Schmidt K. The effect of exit-interview patient education on no-show rates at a family practice residency clinic. J Am Board Fam Pract 16 (2003) 399-404
4. Kellerman R. A method for decreasing missed appointments. Fam Pract Manag 4 (1997) 77-78
5. Husain-Gambles M., Neal R.D., Dempsey O., Lawlor D.A., and Hodgson J. Missed appointments in primary care: questionnaire and focus group study of health professionals. Br J Gen Pract 54 (2004) 108-113
6. Sharp D J., and Hamilton W. Non-attendance at general practices and outpatient clinics. Brit Med J 323 (2001) 1081-1082
7. Goldman L., Freidin R., Cook E.F., Eigner J., and Grich P. A multivariate approach to the prediction of no-show behavior in a primary care center. Arch Intern Med 142 (1982) 563-567
8. Mohamed B.A., and Al-Doghaiter A.H. Missed appointments at public hospitals in Riyadh, Saudi Arabia. Saudi Med J 23 (2002) 388-392
9. Weingarten N., Meyer D.L., and Schneid J.A. Failed appointments in residency practices: who misses them and what providers are most affected?. J Am Board Fam Pract 10 (1997) 407-411
10. Gatrad A.R. Comparison of Asian and English non-attenders at a hospital outpatient department. Arch Dis Child 77 (1997) 423-426
11. Neal R.D., Lawlor D.A., Allgar V., Colledge M., Ali S., Hassey A., et al. Missed appointments in general practice: retrospective data analysis from four practices. Br J Gen Pract 51 (2001) 830-832
12. Starkenburg R.J., Rosner F., and Crowley K. Missed appointments among patients new to a general medical clinic. NY State J Med 878 (1988) 473-475
13. Oppenheim G.L., Bergman J.J., and English E.C. Failed appointment: a review. J Fam Pract 8 (1979) 789-796
14. Vikander T., Parnicky K., Demers R., Frisof K., Demers P., and Chase N. New-patient no-shows in an urban family practice center: analysis and intervention. J Fam Pract 22 (1986) 263-268
15. Pesata V., Pallija G., and Webb A.A. A descriptive study of missed appointments: families' perceptions of barriers to care. J Pediatr Health Care 13 (1999) 178-182
16. Sparr L.F., Moffitt M.C., and Ward M.F. Missed psychiatric appointments: who returns and stays away. Am J Psychiatry 150 (1993) 801-805
17. Grunebaum M., Luber P., Callahan M., Leon A.C., Olfson M., and Portera L. Predictors of missed appointments for psychiatric consultations in a primary care clinic. Psychiatr Serv 47 (1996) 848-852
18. Coodin S., Staley D., Cortens B., Desrochers R., and McLandress S. Patient factors associated with missed appointments in persons with schizophrenia. Can J Psychiatry 49 (2004) 145-148
19. Moore C.G., Wilson-Witherspoon P., and Probst J.C. Time and money: effects of no-shows at a family practice residency clinic. Fam Med 33 (2001) 522-527
20. George A., and Rubin G. Non-attendance in general practice: a systematic review and its implications for access to primary health care. Fam Pract 20 (2003) 178-184
21. Waller J., and Hodgkin P. Defaulters in general practice: who are they and what can be done about them?. Family Pract 17 (2000) 252-253
22. Simmons A.V., Atkinson K., Atkinson P., and Crosse B. Failure of patients to attend a medical outpatient clinic. J R Coll Physicians Lond 31 (1997) 70-73
23. Hermoni D., Mankuta D., and Reis S. Failure to keep appointments at a community health centre. Analysis of causes. Scand J Prim Health Care 8 (1990) 107-111
24. Hixon A.L., Chapman R.W., and Nuovo J. Failure to keep clinic appointments: implications for residency education and productivity. Fam Med 31 (1999) 627-630
25. Hull A.M., Alexander D.A., Morrison F., and McKinnon J.S. A waste of time: non-attendance at out-patient clinics in a Scottish NHS Trust. Health Bull (Edinburgh) 60 (2002) 62-69
26. Bischoff A., Perneger T.V., Bovier P.A., Loutan L., and Stalder H. Improving communication between physicians and patients who speak a foreign language. Br J Gen Pract 53 (2003) 541-546
27. Bischoff A., Tonnerre C., Loutan L., and Stalder H. Language difficulties in an outpatient clinic in Switzerland. Soz Praventivmed 44 (1999) 283-287
28. Stalder H. L'expérience genevoise: le Départment de médicine communautaire. Sante Publique 15 Spec No (2003) 147-150
29. Videbech T., Weeke A., and Dupont A. Endogenous psychoses and season of birth. Acta Psychiat Scand 50 (1974) 202-218
30. Torrey E.F., Miller J., Rawlings R., and Yolken R.H. Seasonality of births in schizophrenia and bipolar disorder: a review of the literature. Schizophr Res 28 (1997) 1-38
31. Wick A., and Koller M. Views of patients and physicians on follow-up visits: results from a cross-sectional study in Swiss primary care. Swiss Med Wkly 135 (2005) 139-144
32. Gruzd D.C., Shear C.L., and Rodney W.M. Determinants of no-show appointment behavior: the utility of multivariate analysis. Fam Med 18 (1986) 217-220
33. Specht E.M., Powell K.R., and Dormo C.A. Factors affecting missed appointment rates for pediatric patients insured by medicaid in a traditional hospital-based resident clinic and hospital-owned practice settings. Clin Pediatr (Philadelphia) 43 (2004) 749-752
34. Bigby J., Giblin J., Pappius E.M., and Goldman L. Medical consequences of missed appointments. Arch Intern Med 144 (1984) 1163-1166