Non-attendance in general practice: A systematic review and its implications for access to primary health care

Family Practice

Volumn 20, Issue 2, 2003, Pages 178-184

  George, Ajay ^a   Rubin, Greg ^a  

^a UNIVERSITY OF SUNDERLAND   (United Kingdom)

Author keywords

Appointments and schedules; Health services accessibility; Primary health care; Systematic review

Indexed keywords

ABSTRACT REPORT; ARTICLE; GENERAL PRACTICE; HEALTH CARE ACCESS; HEALTH CARE MANAGEMENT; HUMAN; MEDICAL LITERATURE; MEDICAL RESEARCH; PRIMARY HEALTH CARE; PUBLICATION; SCREENING TEST;

APPOINTMENTS AND SCHEDULES; FAMILY PRACTICE; HEALTH SERVICES ACCESSIBILITY; HUMANS; PATIENT ACCEPTANCE OF HEALTH CARE; REMINDER SYSTEMS;

EID: 0037396848     PISSN: 02632136     EISSN: None     Source Type: Journal    
DOI: 10.1093/fampra/20.2.178     Document Type: Article

References (55)

1. Griffiths J, Missed appointments rise by 60%. GP 2001; August 24: 7.
2. Beecham L. Missed GP appointments cost NHS money. Br Med J 1999; 319: 536.
3. Waller J, Hodgkin P. Defaulters in general practice: who are they and what can be done about them? Fam Pract 2000; 17: 252-253.
4. Neal RD, Lawlor DA, Allgar V et al. Missed appointments in general practice: retrospective data analysis from four practices. Br J Gen Pract 2001; 51: 830-832.
5. Woodcock EW. Managing your appointment 'no-shows'. J Med Pract Manag 2000; 15: 284-288.
6. Murray M. Modernising the NHS. Patient care: access. Br Med J 2000; 320: 1594-1596.
7. Department of Health. NHS Plan. London: DoH, 2000.
8. Department of Health. Priorities and Planning Framework 2002/3. London: DoH, 2001.
9. Mathie AG. The Primary Care Workforce: An Update for the New Millenium. London: Royal College of General Practitioners, 2000.
10. Sharp DJ, Hamilton W. Non-attendance at general practices and outpatient clinics. Br Med J 2001; 323: 1081-1082.
11. Parry D, Bryan S, Gee K, Murray E, Fitzmaurice D. Patient costs in anticoagulation management: a comparison of primary and secondary care. Br J Gen Pract 2001; 51: 972-976.
12. Smith CM, Yawn BP. Factors associated with appointment keepingin a family practice residency clinic. J Fam Pract 1994; 38: 25-29.
13. Dervin JV, Stone DL, Beck CH. The no-show patient in the model family practice unit. J Fam Pract 1978; 7: 1177-1180.
14. Goldman L, Freidin R, Cook EF, Eigner J, Grich P. A multivariate approach to the prediction of no-show behavior in a primary care center. Arch Intern Med 1982; 142: 563-567.
15. Gruzd DC, Shear CL, Rodney WM. Determinants of no-show appointment behavior: the utility of multivariate analysis. Fam Med 1986; 18: 217-220.
16. Vikander T, Parnicky K, Demers R, Frisof K, Demers P, Chase N. New-patient no-shows in an urban family practice center: analysis and intervention. J Fam Pract 1986; 22: 263-268.
17. Weingarten N, Meyer DL, Schneid JA. Failed appointments in residency practices: who misses them and what providers are most affected? J Am Board Fam Pract 1997; 10: 407-411.
18. al-Shammari SA. Failures to keep primary care appointments in Saudi Arabia. Fam Pract Res J 1992; 12: 171-176.
19. Hermoni D, Mankuta D, Reis S. Failure to keep appointments at a community health centre. Analysis of causes. Scand J Primary Health Care 1990; 8: 107-111.
20. Stevenson JSK. Appointment systems in general practice. How patients use them. Br Med J 1967; 2: 827-829.
21. Bickler CB. Defaulted appointments in general practice. J R Coll Gen Pract 1985; 35: 19-22.
22. Bean AG, Talaga J. Predicting appointment breaking. J Health Care Marketing 1995; 15: 29-34.
23. Oppenheim GL, Bergman JJ, English EC. Failed appointments: a review. J Fam Pract 1979; 8: 789-796.
24. Hagerman GA. Testing the mailed appointment reminder in family practice. J Fam Pract 1978; 7: 199-201.
25. Barron W. Failed appointments. Who misses them, why they are missed and what can be done. Primary Care 1980; 4: 563-574.
26. Neal RD, Hussain M, Ali S et al. Engaging with the disengaged-experiences from a study of people who miss appointments in primary care [abstract]. Annual Meeting of the Association of University Departments of General Practice July 11-13, 2001, Leeds.
27. Cosgrove MP. Defaulters in general practice: reasons for default and patterns of attendance. Br J Gen Pract 1990; 40: 50-52.
28. Hamilton W. General practice non-attendance. A questionnaire survey (Pub ID: N0240056126). NHS National Research Register (4) 2001. www.update-software.com/nrr/CLIBINETEXE?A=1&U=1001&P=10001 (accessed 19 February 2002).
29. Neal RD, Hussain M, Ali S et al. Missed appointments in general practice: findings from two parallel studies [abstract]. Annual Meeting of the Association of University Departments of General Practice July 11-13, 2001, Leeds.
30. Palmer KT. Practice matters. In Notes for the MRCGP, 3rd edn. Oxford: Blackwell Science, 2001: 1-67.
31. Taylor B. Patient use of a mixed appointment system in an urban practice. Br Med J 1984; 289: 1277-1278.
32. Virji A. A study of patients attending without appointments in an urban general practice. Br Med J 1990; 301: 22-26.
33. Arber S, Sawyer L. Do appointment systems work? Br Med J 1982; 284: 478-480.
34. Luthra M, Marshall MN. How do general practices manage requests from patients for 'same-day' appointments? A questionnaire survey. Br J Gen Pract 2001; 51: 39-41.
35. Kaim-Caudle PR, Marsh GN. Patient satisfaction survey in general practice. Br Med J 1975; 1: 262-264.
36. Bloch TP. Patients' preferences for appointment or non-appointment surgeries. Br J Gen Pract 1991; 41: 518.
37. Rogers A, Entwistle V, Pencheon D. Managing demand. A patient-led NHS: managing demand at the interface between lay and primary care. Br Med J 1998; 316: 1816-1819.
38. Arber S, Sawyer L. Changes in general practice: do patients benefit? Br Med J 1981; 283: 1367-1370.
39. Arber S, Sawyer L. The role of the receptionist in general practice: a 'dragon behind the desk'? Soc Sci Med 1985; 20: 911-921.
40. Arai Y, Farrow S. Access, expectations and communication: Japanese mothers' interaction with GPs in a pilot study in North London. Public Health 1995; 109: 353-361.
41. Macharia WM, Leon G, Rowe BH, Stephenson BJ, Haynes RB. An overview of interventions to improve compliance with appointment keeping for keeping medical services. J Am Med Assoc 1992; 267: 1813-1817.
42. Doctor Patient Partnership. Tips: Tackling DNAs. Doctor Patient Partnership, 2001.
43. Wilkinson M. Effecting change in frequent non-attenders. Br J Gen Pract 1994; 44: 233.
44. Reekie D, Devlin H. Preventing failed appointments in general dental practice: a comparison of reminder methods. Br Dent J 1998; 185: 472-474.
45. OFTEL. Annual Report. London: OFTEL, 1998.
46. Ross SK. Cancellation and default from appointments in primary care. Br J Gen Pract 1991; 41: 34.
47. Wafer A. Text messages could help to call time on the 'did not attends'. BMA News 2001; August 25: 3.
48. Radel SJ, Norman AM, Notaro JC, Horrigan DR. Redesigning clinical office practices to improve performance levels in an individual practice association model HMO. J Healthcare Qual 2001; 23: 11-15.
49. Smith J. Redesigning health care. Br Med J 2001; 322: 1257-1258.
50. The NHS Confederation. Briefing: The Primary Care Collaborative. July 2001; Issue no. 50.
51. Oldham J. Advanced Access in Primary Care. Manchester: National Primary Care Development Team, 2001.
52. Primary Care Development. January 2002.
53. Craighead I. Practices in UK are working harder, not more efficiently. Br Med J 2001; 323: 804.
54. Pechansky R, Thomas W. The concept of access. Med Care 1981; 19: 127-140.
55. Rogers A, Flowers J, Pencheon D. Improving access needs a whole systems approach. Br Med J 1999; 319: 866-867.