Process modeling information systems development: The SellCo case

IFIP International Federation for Information Processing

Volumn 235, Issue , 2007, Pages 63-81

  Newman, Mike ^a,b   Zhu, Shanshan ^a  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

^b UNIVERSITY OF AGDER   (Norway)

Author keywords

Information systems; ISD; Punctuated equilibrium; Social process; Socio technical systems; Success and failure

Indexed keywords

MANAGEMENT INFORMATION SYSTEMS; RESEARCH;

INFORMATION SYSTEMS DEVELOPMENT; ISD; ORGANIZATIONAL CONTEXT; PROJECT IMPLEMENTATION; PUNCTUATED EQUILIBRIUM; SOCIAL PROCESS; SOCIO-TECHNICAL CHANGES; SOCIOTECHNICAL SYSTEMS;

INFORMATION SYSTEMS;

EID: 34547883899     PISSN: 15715736     EISSN: None     Source Type: Book Series    
DOI: 10.1007/978-0-387-72804-9_6     Document Type: Conference Paper

References (29)

1. BBC News. "NHS IT Upgrade Set for Criticism," June 15, 2006 (available online at http://news.bbc.co.uk/l/hi/health/5084596.stm).
2. Beynon-Davies, P. "Human Error and Information Systems Failure: The Case of the London Ambulance Service Computer-Aided Despatch System Project," Interacting with Computers (11:6), 1999, pp. 699-720.
3. Burke, R., Kenney, B., Kott, K., and Pflueger, K. "Success or Failure: Human Factors in Implementing New Systems," unpublished paper, 1998 (available online at http://www.educause.edu/ir/library/pdf/EDU0152.pdf).
4. DeAbreu, A. F., and Conrath, D. W. "The Role of Stakeholders Expectations in Predicting Information Systems Implementation Outcomes," in M. R. Tanniru (ed.), Proceedings of the 1993 Conference on Computer Personnel Research, St. Louis, MO, April 1-3, 1993, pp. 408-415.
5. DeWit, A. "Measurement of Project Success," International Journal of Project Management (6:3), August 1998, pp. 164-170.
6. Eglizeau, C, Frey, O., and Newman, M. "SOCRATE: An Implementation Debacle," in J. Dias Coelho (ed.). Proceedings of the 4th European Conference on Information Systems, Lisbon, Portugal, July 2-4, 1986, pp. 1233-1244.
7. Gersick, C. J. G. "Revolutionary Change Theories: A Multilevel Exploration of the Punctuated Equilibrium Paradigm," Academy of Management Review (16:1), 1991, pp. 10-36.
8. Kanter, J., and Walsh, J. J. "Toward More Successful Project Management," Information Systems Management (21:2), 2004, pp. 16-21.
9. Keil, M., and Robey, D. "Turning Around Troubled Software Projects: An Exploratory Study of the De-escalation of Commitment to Failing Courses of Action," Journal of Management Information Systems (15:4), 1999, pp. 63-87.
10. Klein, H., and Myers, M. "A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems," MIS Quarterly (23:1), 1999, pp. 67-94.
11. Kwon, T. H., and Zmud, R. W. "Unifying the Fragmented Models of Information System Implementation," in R. J. Boland Jr. and R. Hirschheim (eds). Critical Issues in IS Research, Chichester, England: John Wiley & Sons Ltd., 1987, pp. 227-251.
12. Langley, A. "Strategies for Theorizing from Process Data," Academy of Management Review (24:4), 1999, pp. 691-710.
13. Leavitt, H. J. Managerial Psychology, Chicago: University of Chicago Press, 1964.
14. Lyytinen, K. "Different Perspectives on Information Systems: Problems and Solutions," ACM Computing Surveys (19:1), 1987, pp. 5-44.
15. Lyytinen, K., and Newman, M. "Punctuated Equilibrium, Process Models and Information System Evolution: Towards a Socio-Technical Deep Structure of Information System Evolution," Unpublished Working Paper, Division of Accounting and Finance, University of Manchester, 2004.
16. Markus, L., and Robey, D. "The Organizational Validity of Management Information Systems," Human Relations (36:3), 1983, pp. 203-226.
17. Mitev, N. N. "More Than a Failure? The Computerized Reservation Systems at French Railways," Information Technology & People (9:4), 1996, pp. 8-19.
18. Myers, M., and Newman, M. "The Qualitative Interview m IS Research: Examining the Craft," Information and Organization (17), 2007, pp. 2-26.
19. Newman, M., and Robey, D. "A Social Process Model of User-Analyst Relationships," MIS Quarterly (16:2), June 1992, pp. 249-266.
20. Newman, M., and Zhu, S. "A Contextualised Socio-Technical Process Approach to ISD," in K. Soliman (ed.), Information Management in Modern Enterprises: Issues and Solutions, International Business Information Management Association, Lisbon, Portugal, July 5-7, 2005.
21. Pan, S. L., Pan, G., Newman, M., and Flynn, D. "Escalation and De-escalation of Commitment to Information Systems Projects: Insights from a Post-Implementation Evaluation Model," European Journal of Operations Research (173:3), September 2006, pp. 1139-1160.
22. Pentland, B. "Building Process Theory with Narrative: From Description to Explanation," Academy of Management Review (24:4), 1999, pp. 711-724.
23. Pettigrew, A. "The Character and Significance of Strategy Process Research," Strategic Management Journal (13), 1992, pp. 5-16.
24. Pettigrew, A. "Longitudinal Field Research on Change: Theory and Practice," Organization Science (1:3), 1990, pp. 267-292.
25. Poon, P., and Wagner, C. "Critical Success Factors Revisited: Success and Failure Cases of Information Systems for Senior Executives," Decision Support Systems (30:4), 2001, pp. 393-418.
26. Robey, D., and Newman, M. "Sequential Patterns in Information Systems Development: An Application of a Social Process Model, ACM Transactions on Information Systems (14:1), January 1996, pp. 30-63.
27. Somers, T. M., and Nelson, K. "The Impact of Critical Success Factors Across the Stages of Enterprise Resource Planning Implementation," in Proceedings of the 34th Hawaii International Conference on System Sciences, Los Aalmitos, CA: IEEE Computer Society Press, 2001.
28. Tushman, M. L., and Anderson, P. "Technological Discontinuities and Organizational Environments," Administrative Science Quarterly (31:3), 1996, pp. 439-465.
29. Umble, E. J., Haft, R. R., and Umble, M. M. "Enterprise Resource Planning: Implementation Procedures and Critical Success Factors," European Journal of Operational Research (146:2), 2003, pp. 241-257.