Do people with disabilities believe the ADA has served their consumer interests?

Journal of Consumer Affairs

Volumn 39, Issue 1, 2005, Pages 1-26

  Kaufman Scarborough, Carol ^a   Baker, Stagey Menzel ^b  

^a RUTGERS UNIVERSITY   (United States)

^b UNIVERSITY OF WYOMING   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 20144372928     PISSN: 00220078     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1745-6606.2005.00001.x     Document Type: Article

References (23)

1. Baker, Stacey Menzel and Carol Kaufman-Scarborough. 2001. Marketing and Public Accommodation: A Retrospective on Title III of the Americans with Disabilities Act. Journal of Public Policy and Marketing, 20 (Fall): 297-304.
2. Baker, Stacey Menzel, Debra Lynn Stephens, and Ronald Paul Hill. 2001. Marketplace Experiences of Individuals with Visual Impairments: Beyond the Americans with Disabilities Act. Journal of Public Policy and Marketing, 20 (Fall): 215-224.
3. Burnett, John J. and Pallab Paul. 1996. Assessing the Media Habits and Needs of the Mobility-disabled Consumer. Journal of Advertising, 25 (3, Fall): 47-59.
4. Chouinard, Vera. 1997. Making Space for Disabling Differences: Challenging Ablest Geographies. Environment and Planning D: Society and Space, 15 (4): 379-387.
5. Freund, Peter. 2001. Bodies, Disability and Spaces: The Social Model and Disabling Spatial Organisations. Disability and Society, 16 (5): 689-706.
6. Hofstede, Geert. 1980. Culture's Consequences. Beverly Hills, CA: Sage.
7. Humphrey, Jill C. 2000. Researching Disability Projects, or, Some Problems with the Social Model in Practice. Disability and Society, 15 (1): 63-86.
8. Imrie, R. 1999. The Body, Disability and Le Corbusier's Conception of the Radiant Environment. In Mind and Body Spaces: Geographies of Illness, Impairment and Disability, edited by Ruth Butler and Hester Parr (25-45). New York: Routledge.
9. _. 2000. Disabling Environments and the Geography of Access Policies and Practices. Disability and Society, 15 (1): 5-24.
10. Ingstad, Benedicte and Susan Reynolds Whyte. 1995. Disability and Culture. Los Angeles: University of California Press.
11. Johnston, Marie. 1996. Models of Disability. The Psychologist, 9 (May): 205-212.
12. Kaufman-Scarborough, Carol. 1999. Reasonable Access for Mobility-disabled Persons Is More Than Widening the Door. Journal of Retailing, 75 (4): 479-508.
13. _. 2001. Sharing the Experience of Mobility-disabled Consumers: Building Understanding through the Use of Ethnographic Research Methods. Special Issue of the Journal of Contemporary Ethnography, edited by Eric J. Arnould, 30 (August): 430-464.
14. Lang, Eric L. and Tamara J. Kuhn. 1999. 1998 NOD/Harris Survey of Americans with Disabilities: A User's Guide to the Machine-readable Files and Documentation (Data Set 43). Los Altos, CA: Sociometrics Corporation, Research Archive on Disability in the U.S.
15. Lee, Renee Gravois, Julie L. Ozanne, and Ronald Paul Hill. 1999. Improving Service Encounters through Resource Sensitivity: The Case of Health Care Delivery in an Appalachian Community. Journal of Public Policy and Marketing, 18 (Fall): 230-248.
16. Llewellyn, A. and K. Hogan. 2000. The Use and Abuse of Models of Disability. Disability and Society, 15 (1): 157-165.
17. Lotito, Michael J., Francis P. Alvarez, and Richard Pimentel. 1992. The Americans with Disabilities Act: Making the ADA Work for You. Northridge, CA: Milt Wright & Associates, Inc.
18. Mills, Judson and Jerald Jellison. 1969. Effect on Opinion Change of Similarity between the Communicator and the Audience He Addressed. Journal of Personality and Social Psychology, 9: 153-156.
19. Oliver, Michael. 1990. The Politics of Disablement: A Sociological Approach. New York: St. Martin's Press.
20. Paar, Hester and Ruth Butler. 1999. New Geographies of Illness, Impairment and Disability. In Mind and Body Spaces: Geographies of Illness, Impairment and Disability, edited by Ruth Butler and Hester Paar (1-24). New York: Routledge.
21. Sirgy, M. Joseph. 1982. Self-concept in Consumer Behavior: A Critical Review. Journal of Consumer Research, 9 (December): 287-300.
22. Stephens, Debra Lynn and Karyn Bergman. 1995. The Americans with Disabilities Act: A Mandate for Marketers. Journal of Public Policy and Marketing, 14 (Spring): 164-168.
23. Waldrop, Judith and Sharon M. Stern. 2003. Disability Status: 2003. Census 2000 Brief. U.S. Department of Commerce, Economics and Statistics Administration, http://www.census.gov/prod/2003pubs/c2kbr-17.pdf.