The benefits of training in leisure retailing: a case study of McDonald's restaurants

Strategic Change

Volumn 9, Issue 6, 2000, Pages 333-345

  Eaglen, Andrew ^a   Lashley, Conrad ^a   Thomas, Rhodri ^a  

^a LEEDS METROPOLITAN UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 34547485507     PISSN: None     EISSN: 10991697     Source Type: Journal    
DOI: 10.1002/1099-1697(200009/10)9:6<333::AID-JSC505>3.0.CO;2-7     Document Type: Article

References (7)

1. Eaglen A, Lashley C, Thomas R. 2000. Modelling the benefits of training to business performance. Strategic Change 9(5): 311–325.
2. Herzberg F. 1966. Work and the Nature of Man. Staples Press: New York.
3. Institute for Personnel and Development. 1997. IPD Labour Turnover 1997 Survey Results. IPD: London.
4. Lashley C. 1995. Empowerment through delayering: a pilot study with McDonald's Restaurants Limited. International Journal of Contemporary Hospitality Mangement 7(2/3).
5. Lashley C. 1997. Empowering Services Excellence: Beyond the Quick Fix. Cassell Publications: London.
6. Lashley C. 1999. A framework for analysing employee empowerment in services. Personnel Review 29(4).
7. Lashley C, Rowson B. 2000. Wasted millions: staff turnover in licensed retailing. Proceedings of the Ninth Annual CHME Research Conference, University of Huddersfield.