-
1
-
-
0041011178
-
Emotional labor in service roles: The influence of identity
-
Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. The Academy of Management Review, 18, 88-115.
-
(1993)
The Academy of Management Review
, vol.18
, pp. 88-115
-
-
Ashforth, B.E.1
Humphrey, R.H.2
-
4
-
-
0002208260
-
The grounded theory method: An explication and interpretation
-
R. M. Emerson Ed, Prospect Heights, IL: Waveland Press
-
Charmaz, K. (1983). The grounded theory method: An explication and interpretation. In R. M. Emerson (Ed.), Contemporary field research: A collection of readings (pp. 109-126). Prospect Heights, IL: Waveland Press.
-
(1983)
Contemporary field research: A collection of readings
, pp. 109-126
-
-
Charmaz, K.1
-
5
-
-
2442449256
-
Life changing: The experience of rape-crisis work
-
Clemans, S. (2004). Life changing: The experience of rape-crisis work. Affilia, 19, 146-159.
-
(2004)
Affilia
, vol.19
, pp. 146-159
-
-
Clemans, S.1
-
6
-
-
11144262073
-
To invest or detach? Coping strategies and workplace culture in service work
-
Erickson, K. (2004). To invest or detach? Coping strategies and workplace culture in service work. Symbolic Interaction, 27, 549-572.
-
(2004)
Symbolic Interaction
, vol.27
, pp. 549-572
-
-
Erickson, K.1
-
7
-
-
84989030945
-
The importance of authenticity for self and society
-
Erickson, R. J. (1995). The importance of authenticity for self and society. Symbolic Interaction, 18, 121-144.
-
(1995)
Symbolic Interaction
, vol.18
, pp. 121-144
-
-
Erickson, R.J.1
-
8
-
-
0031501348
-
Inauthenticity and depression: Assessing the consequences of interactive service work
-
Erickson, R. J., & Wharton, A. S. (1997). Inauthenticity and depression: Assessing the consequences of interactive service work. Work and Occupations, 24, 188-213.
-
(1997)
Work and Occupations
, vol.24
, pp. 188-213
-
-
Erickson, R.J.1
Wharton, A.S.2
-
9
-
-
0043229649
-
The effects of suicide on the private practitioner: A professional and personal perspective
-
Fox, R., & Cooper, M. (1998). The effects of suicide on the private practitioner: A professional and personal perspective. Clinical Social Work Journal, 26, 143-157.
-
(1998)
Clinical Social Work Journal
, vol.26
, pp. 143-157
-
-
Fox, R.1
Cooper, M.2
-
10
-
-
9544224128
-
You're not a stone: Emotional sensitivity in a bureaucratic setting
-
Garot, R. (2004). "You're not a stone": Emotional sensitivity in a bureaucratic setting. Symbolic Interaction, 33, 735-766.
-
(2004)
Symbolic Interaction
, vol.33
, pp. 735-766
-
-
Garot, R.1
-
13
-
-
0035383239
-
Emotional labor and nursing: An under-appreciated aspect of caring work
-
Henderson, A. (2001). Emotional labor and nursing: An under-appreciated aspect of caring work. Nursing Inquiry,8, 130-138.
-
(2001)
Nursing Inquiry
, vol.8
, pp. 130-138
-
-
Henderson, A.1
-
15
-
-
0007429925
-
When caring is not enough: Emotional labor and youth shelter workers
-
Karabanow, J. (1999). When caring is not enough: Emotional labor and youth shelter workers. The Social Service Review, 73, 340-357.
-
(1999)
The Social Service Review
, vol.73
, pp. 340-357
-
-
Karabanow, J.1
-
18
-
-
0038386065
-
Client contact and emotional labor: Upsetting the balance and evening the field
-
Lively, K. (2002). Client contact and emotional labor: Upsetting the balance and evening the field. Work and Occupations, 29, 198-225.
-
(2002)
Work and Occupations
, vol.29
, pp. 198-225
-
-
Lively, K.1
-
19
-
-
0035538838
-
Occupational claims to professionalism: The case of paralegals
-
Lively, K. (2001). Occupational claims to professionalism: The case of paralegals. Symbolic Interaction, 24, 343-365.
-
(2001)
Symbolic Interaction
, vol.24
, pp. 343-365
-
-
Lively, K.1
-
20
-
-
0034131604
-
Reciprocal emotion management: Working together to maintain stratification in private law firms
-
Lively, K. (2000). Reciprocal emotion management: Working together to maintain stratification in private law firms. Work and Occupations, 27, 32-68.
-
(2000)
Work and Occupations
, vol.27
, pp. 32-68
-
-
Lively, K.1
-
21
-
-
0038248824
-
Double jeopardy: The costs of caring at work and at home
-
E. K. Abel & M. K. Nelson Eds, Albany: State University of New York Press
-
Marshall, N. L., Barnett, R. C., Baruch, G. K., & Pleck, J. H. (1990). Double jeopardy: The costs of caring at work and at home. In E. K. Abel & M. K. Nelson (Eds.), Circles of care: Work and identity in women's lives (pp. 266-277). Albany: State University of New York Press.
-
(1990)
Circles of care: Work and identity in women's lives
, pp. 266-277
-
-
Marshall, N.L.1
Barnett, R.C.2
Baruch, G.K.3
Pleck, J.H.4
-
22
-
-
2442560074
-
Secondary traumatic stress in case managers working in community mental health services
-
C. Figley Ed, New York: Brunner-Routledge
-
Meldrum, L., King, R., & Spooner, D. (2002). Secondary traumatic stress in case managers working in community mental health services. In C. Figley (Ed.), Treating compassion fatigue (pp. 85-106). New York: Brunner-Routledge.
-
(2002)
Treating compassion fatigue
, pp. 85-106
-
-
Meldrum, L.1
King, R.2
Spooner, D.3
-
25
-
-
0040756439
-
Emotional labor and burnout among health professionals
-
Scheid, T L. (1999). Emotional labor and burnout among health professionals. Social Problems, 11, 169-193.
-
(1999)
Social Problems
, vol.11
, pp. 169-193
-
-
Scheid, T.L.1
-
28
-
-
0010983091
-
Measuring compassion satisfaction as well as fatigue: Developmental history of the compassion satisfaction and fatigue test
-
C. Figley Ed, New York: Brunner-Routledge
-
Stamm, B. (2002). Measuring compassion satisfaction as well as fatigue: Developmental history of the compassion satisfaction and fatigue test. In C. Figley (Ed.), Treating compassion fatigue (pp. 107-122). New York: Brunner-Routledge.
-
(2002)
Treating compassion fatigue
, pp. 107-122
-
-
Stamm, B.1
-
29
-
-
84970099525
-
The high and lows of emotional labor: Detectives' encounters with criminals and victims
-
Stenross, B., & Kleinman, S. (1989). The high and lows of emotional labor: Detectives' encounters with criminals and victims. Journal of Contemporary Ethnography, 17, 435-452.
-
(1989)
Journal of Contemporary Ethnography
, vol.17
, pp. 435-452
-
-
Stenross, B.1
Kleinman, S.2
-
31
-
-
33845670878
-
The affective consequences of service work: Managing emotions on the job
-
Wharton, A. S. (1993). The affective consequences of service work: Managing emotions on the job. Work and Occupations, 20, 205-232.
-
(1993)
Work and Occupations
, vol.20
, pp. 205-232
-
-
Wharton, A.S.1
-
33
-
-
0242381230
-
Sky service: The demands of emotional labour in the airline industry
-
Williams, C. (2003). Sky service: The demands of emotional labour in the airline industry. Gender, Work and Organizations, 10, 513-550.
-
(2003)
Gender, Work and Organizations
, vol.10
, pp. 513-550
-
-
Williams, C.1
|