메뉴 건너뛰기




Volumn 29, Issue 2, 2002, Pages

Client contact and emotional labor: Upsetting the balance and evening the field

Author keywords

[No Author keywords available]

Indexed keywords


EID: 0038386065     PISSN: 07308884     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (72)

References (31)
  • 7
    • 0038711839 scopus 로고    scopus 로고
    • Consumers' reports: Management by customers in a changing economy
    • C. Macdonald & C. Sirianni (Eds.), Philadelphia: Temple University Press
    • Fuller, L., & Smith, V. (1996). Consumers' reports: Management by customers in a changing economy. In C. Macdonald & C. Sirianni (Eds.), Working in the service economy (pp. 74-90). Philadelphia: Temple University Press.
    • (1996) Working in the Service Economy , pp. 74-90
    • Fuller, L.1    Smith, V.2
  • 9
    • 0031475345 scopus 로고    scopus 로고
    • Caring for the organization: Social workers as frontline risk managers in neonatal intensive care units
    • Heimer, C. A., & Stevens, M. L. (1997). Caring for the organization: Social workers as frontline risk managers in neonatal intensive care units. Work and Occupations, 24, 133-163.
    • (1997) Work and Occupations , vol.24 , pp. 133-163
    • Heimer, C.A.1    Stevens, M.L.2
  • 10
    • 84917143671 scopus 로고
    • Emotion work, feeling rules, and social structure
    • Hochschild, A. R. (1979). Emotion work, feeling rules, and social structure. American Journal of Sociology, 85, 551-575.
    • (1979) American Journal of Sociology , vol.85 , pp. 551-575
    • Hochschild, A.R.1
  • 14
    • 0003297667 scopus 로고    scopus 로고
    • Rethinking questions of control
    • C. Macdonald & C. Sirianni (Eds.), Philadelphia: Temple University Press
    • Leidner, R. (1996). Rethinking questions of control. In C. Macdonald & C. Sirianni (Eds.), Working in the service economy (pp. 29-49). Philadelphia: Temple University Press.
    • (1996) Working in the Service Economy , pp. 29-49
    • Leidner, R.1
  • 16
    • 0034131604 scopus 로고    scopus 로고
    • Reciprocal emotion management: Working together to maintain stratification in private law firms
    • February
    • Lively, K. J. (2000, February). Reciprocal emotion management: Working together to maintain stratification in private law firms. Work and Occupations, 27, 32-63.
    • (2000) Work and Occupations , vol.27 , pp. 32-63
    • Lively, K.J.1
  • 17
    • 0035538838 scopus 로고    scopus 로고
    • Occupational claims to professionalism: The case of paralegals
    • Lively, K. J. (2001). Occupational claims to professionalism: The case of paralegals. Symbolic Interaction, 24, 343-366.
    • (2001) Symbolic Interaction , vol.24 , pp. 343-366
    • Lively, K.J.1
  • 18
    • 0001886380 scopus 로고    scopus 로고
    • The service society and the changing experience of work
    • C. Macdonald & C. Sirianni (Eds.), Philadelphia: Temple University Press
    • Macdonald, C., & Sirianni, C. (1996). The service society and the changing experience of work. In C. Macdonald & C. Sirianni (Eds.), Working in the service economy (pp. 1-26). Philadelphia: Temple University Press.
    • (1996) Working in the Service Economy , pp. 1-26
    • Macdonald, C.1    Sirianni, C.2
  • 19
    • 0034237916 scopus 로고    scopus 로고
    • Workers and their clients: An editorial introduction
    • August
    • McCammon, H. J., & Griffin, L. J. (2000, August). Workers and their clients: An editorial introduction. Work and Occupations, 27, 278-293.
    • (2000) Work and Occupations , vol.27 , pp. 278-293
    • McCammon, H.J.1    Griffin, L.J.2
  • 20
    • 0038373500 scopus 로고    scopus 로고
    • Tulsa, OK: Author
    • National Association of Legal Assistants. (2000). Annual survey of members. Tulsa, OK: Author.
    • (2000) Annual Survey of Members
  • 21
    • 0003248655 scopus 로고
    • Social structure and dynamic process: The case of modern medical practice
    • chap. 10. London: Routledge Keagan Paul
    • Parsons, T. (1951). Social structure and dynamic process: The case of modern medical practice. In. The social system (chap. 10). London: Routledge Keagan Paul.
    • (1951) The Social System
    • Parsons, T.1
  • 24
    • 0000291152 scopus 로고
    • Busy stores and demanding customers: How do they affect the display of positive emotion?
    • Rafaeli, A., & Sutton, R. I. (1990). Busy stores and demanding customers: How do they affect the display of positive emotion? Academy of Management Journal, 33, 623-637.
    • (1990) Academy of Management Journal , vol.33 , pp. 623-637
    • Rafaeli, A.1    Sutton, R.I.2
  • 25
    • 0000307324 scopus 로고
    • Emotional contrast strategies as means of social influence: Lsssons from criminal interrogators and bill collectors
    • Rafaeli, A., & Sutton, R. I. (1991). Emotional contrast strategies as means of social influence: Lsssons from criminal interrogators and bill collectors. Academy of Management Journal, 34, 749-775.
    • (1991) Academy of Management Journal , vol.34 , pp. 749-775
    • Rafaeli, A.1    Sutton, R.I.2
  • 27
    • 84970099525 scopus 로고
    • The highs and lows of emotional labor: Detectives' encounters with criminals and victims
    • January
    • Stenross, B., & Kleinman, S. (1989, January). The highs and lows of emotional labor: Detectives' encounters with criminals and victims. Journal of Contemporary Ethnography, 17, 435-452.
    • (1989) Journal of Contemporary Ethnography , vol.17 , pp. 435-452
    • Stenross, B.1    Kleinman, S.2
  • 28
    • 34548597004 scopus 로고
    • Maintaining norms about expressed emotions: The case of bill collectors
    • June
    • Sutton, R. I. (1991, June). Maintaining norms about expressed emotions: The case of bill collectors. Administrative Science Quarterly, 36, 254-268.
    • (1991) Administrative Science Quarterly , vol.36 , pp. 254-268
    • Sutton, R.I.1
  • 29
    • 0003430674 scopus 로고    scopus 로고
    • Rural woman battering and the justice system: An ethnography
    • Thousand Oaks, CA: Sage
    • Websdale, N. (1999). Rural woman battering and the justice system: An ethnography. In Sage Series on Violence Against Women. Thousand Oaks, CA: Sage.
    • (1999) Sage Series on Violence Against Women
    • Websdale, N.1
  • 31
    • 33845670878 scopus 로고
    • The affective consequences of service work: Managing emotions on the job
    • Wharton, A. (1993). The affective consequences of service work: Managing emotions on the job. Work and Occupations, 20, 205-232.
    • (1993) Work and Occupations , vol.20 , pp. 205-232
    • Wharton, A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.