Scoring framework measuring electronic public services extended

Proceedings of the European Conference on e-Government, ECEG

Volumn , Issue , 2006, Pages 449-456

  Zuiderhoek, Bastiaan ^a   Bos, Rik ^a  

^a UTRECHT UNIVERSITY   (Netherlands)

Author keywords

Back end indicators; Electronic services; Process view; Scoring framework

Indexed keywords

ELECTRONIC SERVICES; EXTERNAL EFFICIENCY; IN-PROCESS; INTERNET CHANNELS; POSITION PAPERS; PROCESS REDESIGN; PROCESS VIEW; PUBLIC ORGANISATION; PUBLIC SERVICES; SCORING FRAMEWORK;

GOVERNMENT DATA PROCESSING;

EID: 34250198118     PISSN: 20491034     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (6)

1. Wauters, P. & Van Durme, P. (2005) Online availability of public services (fifth measurement), [online], Capgemini, http://europa.eu.int/information_society/soccul/egov/index_en.htm
2. Winkel, N. et al. (2005). (In Dutch) Overheid.nl Monitor 2004/2005, Prestaties van de elektronische
3. Millard, J. & J.S. Iversen (2004). Reorganisation of government back-offices for better electronic public services-European good practices (back-office reorganisation). Final report to the European Commission, Volume 1: Main report, January 2004.
4. European Commission (2005). Online Government now a reality almost everywhere in the EU, says Commission survey. Press release (IP/05/268), Brussels, 8 March 2005.
5. Top of The Web (2004). Top of The Web Survey on quality and usage of public e-services. [online], Top of the Web, December 2003, http://www.topoftheweb.net/
6. Europe's Information Society (2005). [online], http://europa.eu.int/information_society