How can i help you? Call centres, classification work and coordination

Computer Supported Cooperative Work

Volumn 16, Issue 3, 2007, Pages 231-264

  Martin, David ^a   O'Neill, Jacki ^b   Randall, Dave ^c   Rouncefield, Mark ^b  

^a XEROX RESEARCH CENTRE EUROPE   (France)

^b LANCASTER UNIVERSITY   (United Kingdom)

^c MANCHESTER METROPOLITAN UNIVERSITY   (United Kingdom)

Author keywords

Call centres; Categorization; Classification; Ethnography; Ethnomethodology; Ontology

Indexed keywords

CLASSIFICATION (OF INFORMATION); COMPETITIVE INTELLIGENCE; RESEARCH AND DEVELOPMENT MANAGEMENT; SEMANTIC WEB; SOCIETIES AND INSTITUTIONS; STANDARDIZATION;

CALL CENTRES; CAPITALISM; CATEGORIZATION; ETHNOMETHODOLOGY;

COMPUTER SUPPORTED COOPERATIVE WORK;

EID: 34249867723     PISSN: 09259724     EISSN: 15737551     Source Type: Journal    
DOI: 10.1007/s10606-007-9045-4     Document Type: Article

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