Machinery in the new factories: Interaction and technology in a bank's telephone call centre

Proceedings of the ACM Conference on Computer Supported Cooperative Work

Volumn , Issue , 2000, Pages 49-58

  Bowers, J ^a   Martin, D ^a  

^a ROYAL INSTITUTE OF TECHNOLOGY   (Sweden)

Author keywords

Conversation analysis; Intelligent systems; Organisations; Social interaction; Technology

Indexed keywords

ARTIFICIAL INTELLIGENCE; FACTORY AUTOMATION; FINANCIAL DATA PROCESSING; HUMAN COMPUTER INTERACTION; INFORMATION TECHNOLOGY; SOCIAL ASPECTS; SOCIETIES AND INSTITUTIONS;

INTERACTIVE TECHNOLOGY; SOCIAL INTERACTION; TELEPHONE CALL CENTER;

COMPUTER SUPPORTED COOPERATIVE WORK;

EID: 0034449715     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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