Implementing an integrated system in a socially dis-integrated enterprise: A critical view of ERP enabled integration

Information Technology and People

Volumn 20, Issue 2, 2007, Pages 121-139

  Elbanna, Amany R ^a  

^a LOUGHBOROUGH UNIVERSITY   (United Kingdom)

Author keywords

Integration; Internal conflict; Manufacturing resource planning; Organizational politics

Indexed keywords

EID: 34249804824     PISSN: 09593845     EISSN: None     Source Type: Journal    
DOI: 10.1108/09593840710758040     Document Type: Article

References (91)

1. Allen, D.K. and Kern, T. (2001), "Enterprise resource planning implementation: stories of power, politics and resistance", in Russo, N.L., Fitzgerald, B. and DeGross, J.I. (Eds), Realigning Research and Practice in Information Systems Development: The Social and Organizational Perspective, Kluwer Academic, Boston, MA, pp. 149-54.
2. Alshawi, M., Themistocleous, M. and Almadani, R. (2004), "Integrating diverse ERP systems: a case study", Journal of Enterprise Information Management, Vol. 17 No. 6, pp. 454-60.
3. Alvesson, M. and Deetz, S. (2000), Doing Critical Management Research, Sage Publications, London.
4. ASAP World Consultancy (1996), Using SAP R/3, Que Corporation, Indianapolis, IN.
5. Beall, J. (1997), "Valuing difference and working with diversity", in Beall, J. (Ed.), A City for All: Valuing Difference and Working with Diversity, Zed Books, London, pp. 2-37.
6. Besson, P. (1999), "Les ERP a l'epreuve de l'organisaton", Systèmes d'Information et Management, Vol. 4 No. 4, pp. 21-52.
7. Besson, P. and Rowe, F. (2001), "ERP project dynamics and enacted dialogue: perceived understanding, perceived leeway, and the nature of task-related conflicts", The Data Base for Advances in Information Systems, Vol. 32 No. 4, pp. 47-66.
8. Bhabha, H.K. (1986), "The other question: difference, discrimination and the discourse of colonialism", in Barker, F., Hulme, P., Iversen, M. and Loxley, D. (Eds), Literature, Politics and Theory, Methuen, London, pp. 148-72.
9. Bijker, W.E. and Law, J. (Eds) (1997), Shaping Technology/Building Society: Studies in Sociotechnical Change, The MIT Press, Cambridge, MA.
10. Bloomfield, B.P. and Vurdubakis, T. (1994), "Boundary disputes, negotiating the boundary between the technical and the social in the development of IT systems", Information Technology & People, Vol. 7 No. 1, pp. 9-24.
11. Bloomfield, B.P., Coombs, R., Knights, D. and Littler, D. (Eds) (1997), Information Technology and Organizations: Strategies, Networks, and Integration, Oxford University Press, Oxford.
12. Boudreau, M.C. and Robey, D. (2005), "Enacting integrated information technology: a human agency perspective", Organization Science, Vol. 16 No. 1, pp. 3-19.
13. Brehm, L., Heinzl, A. and Markus, L.M. (2001), "Tailoring ERP systems: a spectrum of choices and their implications", Proceedings of the 34th Hawaii Conference on Systems Sciences, Maui, HI, January 3-6.
14. Brooke, C. (2002), "What does it mean to be 'critical' in IS research?", Journal of Information Technology, Vol. 17, pp. 49-57.
15. Brooke, C. and Maguire, S. (1998), "Systems development: a restrictive practice?", International Journal of Information Management, Vol. 18 No. 3, pp. 165-80.
16. Bryman, A. (1989), Research Methods and Organization Studies, Unwin-Hyman, London.
17. Cadili, S. and Whitley, E.A. (2005), "On the interpretive flexibility of hosted ERP systems", Working Paper Series, No. 131, Department of Information Systems, The London School of Economics and Political Science, London.
18. Calas, M.B. and Smircich, L. (1999), "Past postmodernism? Reflections and tentative directions", Academy of Management Review, Vol. 24 No. 4, pp. 649-71.
19. Callon, M. (1986), "Some elements of a sociology of translation: domestication of the scallops and the fishermen of St Brieuc Bay", in Law, J. (Ed.), Power, Action and Belief: A New Sociology of Knowledge, Routledge & Kegan Paul, London, pp. 196-233.
20. Cavaye, A. and Christiansen, J. (1996), "Understanding IS implementation by estimating power of subunits", European Journal of Information Systems, Vol. 5, pp. 222-32.
21. Clemmons, S. and Simon, S.J. (2001), "Control and coordination in global ERP configuration", Business Process Management Journal, Vol. 7 No. 3, pp. 205-15.
22. Davenport, T.H. (1998), "Putting the enterprise into the enterprise system", Harvard Business Review, July/August, pp. 121-31.
23. Davenport, T.H. (2000), Mission Critical: Realizing the Promise of Enterprise Systems, Harvard Business School Press, Boston, MA.
24. Dong, L. (2000), "A model for enterprise systems implementation: top management influences on implementation effectiveness", Proceedings of the Americas Conference on Information Systems, Long Beach, CA, pp. 1045-9.
25. Doolin, B. (1999), "Sociotechnical networks and information management in health care", Accounting, Management and Information Technology, Vol. 9 No. 2, pp. 95-114.
26. Doolin, B. and Lowe, A. (2002), "To reveal is to critique: actor-network theory and critical information systems research", Journal of Information Technology, Vol. 17, pp. 69-78.
27. Elbanna, A.R. (2006), "The construction of the relationship between ERP and the organisation through negotiation", Proceedings of the European Conference of Information Systems (ECIS), Göteborg.
28. Escalee, C.X. and Cottleleer, M.J. (Eds) (1999), Enterprise Resource Planning: Teaching Notes, Harvard Business School Press, Cambridge, MA.
29. Esteves, J. and Pastor, J. (2001), "Enterprise resource planning systems research: an annotated bibliography", Communication of the Association for Information Systems, Vol. 7 No. 8.
30. Foremski, T. (1998), "Enterprise resource planning: a way to open up new areas of business", Financial Times, September 2, p. 6.
31. Gadamer, H.G. (1976), "The historicity of understanding", in Connerton, P. (Ed.), Critical Sociology: Selected Readings, Penguin, Harmondsworth, pp. 117-33.
32. Grant, D., Harley, B. and Wright, C. (2006a), "Editorial introduction: the work and organisational implications of enterprise resource planning systems", New Technology, Work and Employment, Vol. 21 No. 3, pp. 196-8.
33. Grant, D., Hall, R., Wailes, N. and Wright, C. (2006b), "The false promise of technological determinism: the case of enterprise resource planning systems", New Technology, Work and Employment, Vol. 21 No. 1, pp. 2-15.
34. Gupta, M. and Kohli, A. (2006), "Enterprise resource planning systems and its implications for operations function", Technovation, Vol. 26, pp. 687-96.
35. Hall, S. (Ed.) (1997), Representation: Cultural Representations and Signifying Practices, Sage Publications, Thousand Oaks, CA.
36. Hanseth, O. (2005), "Beyond metaphysics and theory consumerism", Scandinavian Journal of Information Systems, Vol. 17 No. 1, pp. 159-66.
37. Hanseth, O. and Braa, K. (1998), "Technology as traitor: emergent SAP infrastructure in a global organization", in Hirschheim, R., Newman, M. and DeGross, J.I. (Eds), Proceedings of the 19th International Conference on Information Systems (ICIS), Helsinki, pp. 188-96.
38. Hanseth, O., Aanestad, M. and Berg, M. (2004), "Guest editor's introduction - actor-networks theory and information systems. What's so special?", Information Technology & People, Vol. 17 No. 2, pp. 116-23.
39. Hasselbring, W. (2000), "Information systems integration", Communications of the ACM, Vol. 43 No. 6, pp. 32-8.
40. Holland, C.P., Light, B. and Gibson, N. (1999), "A critical success factors model for enterprise resource planning implementation", Proceedings of the 7th European Conference on Information Systems, Copenhagen, pp. 273-87.
41. Howcroft, D. and Trauth, E.M. (2004), "The choice of critical information systems research", Proceedings of IFIP 8.2, Manchester, pp. 195-211.
42. Kallinikos, J. (2002), "Re-opening the black box of technology: artifacts and human agency", Proceedings of the 23rd Annual International Conference on Information Systems (ICIS), Barcelona.
43. Kaplan, B. and Maxwell, J.A. (1994), "Qualitative research methods for evaluating computer information systems", in Anderson, J.G., Aydin, C.E. and Jay, S.J. (Eds), Evaluating Health Care Information Systems: Methods and Applications, Sage Publications, Thousand Oaks, CA, pp. 45-68.
44. Kay, E. (1996), "Desperately seeking SAP support", Datamation, February 15, pp. 42-5.
45. Klein, H.K. and Myers, M.D. (1999), "A set of principles for conducting and evaluating interpretive field studies in information systems", MIS Quarterly, Vol. 23 No. 1, pp. 67-94.
46. Knorr-Cetina, K. (1999), Epistemic Cultures: How the Sciences Make Knowledge, Harvard University Press, Cambridge, MA.
47. Krumbholz, M., Galliers, J., Coulianos, N. and Maiden, N.A.M. (2000), "Implementing enterprise resource planning packages in different corporate and national cultures", Journal of Information Technology, Vol. 15, pp. 267-79.
48. Latour, B. (1987), Science in Action: How to Follow Scientists and Engineers through Society, Harvard University Press, Cambridge, MA.
49. Latour, B. (1988), The Pasteurization of France, Harvard University Press, Cambridge, MA.
50. Latour, B. (1991), "Technology is society made durable", in Law, J. (Ed.), Sociology of Monsters: Essays on Power, Technology and Domination, Routledge, London, pp. 103-31.
51. Latour, B. (1996), Aramis or the Love of Technology, Harvard University Press, Cambridge, MA.
52. Latour, B. (1999), Pandora's Hope: Essays on the Reality of Science Studies, Harvard University Press, Cambridge, MA.
53. Law, J. (1992a), "Notes on the theory of the actor-network: ordering, strategy and heterogeneity", Systems Practice, Vol. 5 No. 4, pp. 379-93.
54. Law, J. (1992b), "The Olympus 320 engine: a case study in design, development, and organizational control", Technology and Culture, pp. 409-40.
55. Law, J. and Callon, M. (1992), "The life and death of an aircraft: a network analysis of technical change", in Bijker, W.E. and Law, J. (Eds), Shaping Technology/Building Society: Studies in Sociotechnical Change, The MIT Press, Cambridge, MA.
56. Lee, J.C. and Myers, M.D. (2004), "The challenges of enterprise integration: cycles of integration and disintegration over time", Proceedings of the 25th International Conference on Information Systems, Washington, DC, December 12-15, pp. 927-37.
57. Lee, J., Siau, K. and Hong, S. (2003), "Enterprise integration with ERP and EAI", Communications of the ACM, Vol. 46 No. 2, pp. 54-60.
58. Lee, R.M. (1993), Doing Research on Sensitive Topics, Sage Publications, Thousand Oaks, CA.
59. Light, B. and Wagner, E. (2006), "Integration in ERP environment: rhetoric, realities and organisational possibilities", New Technology, Work and Employment, Vol. 21 No. 3, pp. 215-28.
60. Markus, M.L. (1983), "Power, politics and MIS implementation", Communications of the ACM, Vol. 26 No. 6, pp. 430-44.
61. Markus, M.L. (2000), "Paradigm shifts - e-business and business/systems integration", Communications of the AIS, Vol. 4 No. 10, pp. 1-45.
62. Markus, M.L. and Tanis, C. (2000), "The enterprise system experience - from adoption to success", in Zmud, R.W. (Ed.), Framing the Domains of IT Research: Glimpsing the Future through the Past, Pinnaflex Educational Resources, Inc., Cincinnati, OH.
63. Markus, M.L., Tanis, C. and Fenema, P.C.V. (2000a), "Multisite ERP implementations", Communications of the ACM, Vol. 43 No. 4, pp. 42-6.
64. Markus, M.L., Axline, S., Petrie, D. and Tanis, C. (2000b), "Learning from adopters' experiences with ERP: problems encountered and success achieved", Journal of Information Technology, Vol. 15, pp. 245-65.
65. Mendel, B. (1999), "Overcoming ERP projects hurdles", InfoWorld, Vol. 21 No. 29.
66. Miles, M.B. and Huberman, A.M. (1994), Qualitative Data Analysis: An Expanded Sourcebook, Sage Publications, Thousand Oaks, CA.
67. Monteiro, E. (2000a), "Monsters: from systems to actor-networks", in Braa, K., Sorensen, C. and Dahlbom, B. (Eds), Planet Internet, Studentlitteratur, Lund.
68. Monterio, E. (2000b), "Actor-network theory and information infrastructure", in Ciborra, C. (Ed.), From Control to Drift, Oxford University Press, New York, NY, pp. 71-83.
69. Monteiro, E. (2004), "Actor network theory and cultural aspects of interpretive studies", in Avgerou, C., Ciborra, C. and Land, F. (Eds), The Social Study of Information and Communication Technology, Oxford University Press, Oxford.
70. Nandhakumar, J. and Jones, M. (1997), "Too close for comfort? Distance and engagement in interpretive information systems research", Information Systems Journal, Vol. 7, pp. 85-108.
71. Norris, G., Wright, I., Hurley, J.R., Dunleavy, J. and Gibson, A. (Eds) (1998), SAP: An Executive's Comprehensive Guide, Wiley, New York, NY.
72. Orlikowski, W.J. and Iacono, C.S. (2001), "Research commentary: desperately seeking the 'IT' in IT research - a call to theorizing the IT artifact", Information Systems Research, Vol. 12 No. 2, pp. 121-34.
73. Parr, A., Shanks, G. and Darke, P. (1999), "The identification of necessary factors for successful implementation of ERP systems", Proceedings of the IFIP Working Group 8.2 Conference on New Information Technologies in Organisational Process: Field Studies and Theoretical Reflections on the Future of Work, St Louis, MO, July, pp. 99-120.
74. Quattrone, P. and Hopper, T. (2005), "A 'time-space odyssey': management control systems in two multinational organisations", Accounting, Organization & Society, Vol. 30 Nos 7/8, pp. 735-64.
75. Rose, G. (1995), "Place and identity: a sense of place", in Massey, D. and Jess, P. (Eds), A Place in the World? Places, Cultures and Globalization, Open University Press in association with Oxford University Press, Oxford.
76. Ross, J.W. and Vitale, M.R. (2000), "The ERP revolution, surviving vs. thriving", Information Systems Frontiers, Vol. 2 No. 2, pp. 233-41.
77. Rowe, F., El Amrani, R., Bidan, M. and Marciniak, R. (2005), "Does ERP provide a cross-functional view of the firm? Challenging conventional wisdom for SMEs and large French firms", Proceedings of the 25th International Conference on Information Systems, Washington, DC, December 12-15, pp. 521-34.
78. Sawyer, S. (2001a), "Effects of intra-group conflict on packaged software development team performance", Information Systems Journal, Vol. 11, pp. 155-78.
79. Sawyer, S. (2001b), "Socio-technical structures in enterprise information systems implementation: evidence from a five year study", Proceedings of the IEEE EMS International Engineering Management Conference, Albany, NY, pp. 172-8.
80. Scott, S.V. and Wagner, E.L. (2003), "Networks, negotiations, and new times: the implementation of enterprise resource planning into an academic administration", Information and Organization, Vol. 13, pp. 285-313.
81. Shanks, G. and Seddon, P. (2000), "Editorial", Journal of Information Technology, Vol. 15 No. 4, pp. 243-4.
82. Sumner, M. (2000), "Risk factors in enterprise-wide/ERP projects", Journal of Information Technology, Vol. 15, pp. 317-27.
83. Themistocleous, M., Irani, Z. and O'Keefe, R.M. (2001), "ERP and application integration: exploratory survey", Business Process Management Journal, Vol. 7 No. 3, pp. 195-204.
84. Vaughan, D. (1996), The Challenger Launch Decision: Risky Technology, Culture, and Deviance at NASA, University of Chicago Press, Chicago, IL.
85. Vogt, C. (2002), "Intractable ERP - a comprehensive analysis of failed enterprise resource planning projects", Software Engineering Notes, Vol. 27 No. 2, pp. 62-8.
86. Wagner, E.L. and Newell, S. (2004), "'Best' for whom? The tension between 'best practice' ERP packages and diverse epistemic cultures in a university context", Journal of Strategic Information Systems, Vol. 13, pp. 305-28.
87. Walsham, G. (2001), Making a World of Difference: IT in a Global Context, Wiley, New York, NY.
88. Walsham, G. (2006a), "Doing interpretive research", European Journal of Information Systems, Vol. 15, pp. 320-30.
89. Walsham, G. (2006b), "Learning about being critical", Information Systems Journal, Vol. 15, pp. 111-17.
90. Ward, J. and Peppard, J. (1996), "Reconciling the IT/business relationship: a troubled marriage in need of guidance", Journal of Strategic Information Systems, Vol. 5, pp. 37-65.
91. Yin, R.K. (2003), Case Study Research: Design and Methods, 3rd ed., Sage Publications, Thousand Oaks, CA.