The shining lights? Public service awards as an approach to service improvement

Public Administration

Volumn 85, Issue 2, 2007, Pages 329-353

  Hartley, Jean ^a   Downe, James ^b  

^a UNIVERSITY OF WARWICK   (United Kingdom)

^b CARDIFF UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

CIVIL SERVICE; PUBLIC SECTOR; RESEARCH PROGRAM;

EID: 34249652964     PISSN: 00333298     EISSN: 14679299     Source Type: Journal    
DOI: 10.1111/j.1467-9299.2007.00652.x     Document Type: Article

References (55)

1. Albury, D. 2005. Innovations in the Public Sector. London: Cabinet Office.
2. Altchuler, A. and R. Behn. 1997. Innovation in American Government. Washington, DC: Brookings Institutio Pressn.
3. Bingman, C.F. and B.Y. Pitsvada. 1998. 'Perceptions of Federal Management in the Clinton Era', Public Administration, 76, 2, 761-77.
4. Borins, S. 1998. Innovating with Integrity. Washington, DC: Georgetown University Press.
5. Borins, S. 2000. 'Public Service Award Programs: An Exploratory Analysis', Canadian Public Administration, 43, 321-42.
6. Bouckaert, G. 2001. 'Pride and Performance in Public Service: Some Patterns of Analysis', International Review of Administrative Sciences, 67, 15-27.
7. Bourgault, J. and M. Gusella. 2001. 'Performance, Pride and Recognition in the Canadian Federal Civil Service', International Review of Administrative Sciences, 67, 29-47.
8. Bovaird, T. and E. Löffler. 2002. 'Moving from Excellence Models of Local Service Delivery to Benchmarking 'Good Local Governance', International Review of Administrative Sciences, 68, 9-24.
9. Bovaird, T. and E. Löffler, E. 2003. 'Evaluating the Quality of Public Governance: Indicators, Models and Methodologies', International Review of Administrative Sciences, 69, 313-28.
10. Bowerman, M. 2002. 'Isomorphism without Legitimacy? The Case of the Business Excellence Model in Local Government', Public Money & Management, 22, 2, 47-52.
11. Chuan, T. and L. Soon. 2000. 'A Detailed Trends Analysis of National Quality Awards World-wide', Total Quality Management, 11, 8, 1065-80.
12. Cohen, W. and D. Levinthal. 1990. 'Absorptive Capacity: A New Perspective on Learning and Innovation', Administrative Science Quarterly, 35, 128-52.
13. DCLG (Department of Communities and Local Government). 2006. Strong and Prosperous Communities. Norwich: HMSO.
14. DETR (Department of the Environment, Transport & the Regions). 1999. First Report of the Advisory Panel on Beacon Councils. London: DETR.
15. Donahue, J. 1999. Making Washington Work: Tales of Innovation in the Federal Government. Washington DC: Brookings Institution Press.
16. Downe, J., J. Hartley and L. Rashman. 2004. 'Evaluating the Extent of Inter-organizational Learning and Change in Local Authorities through the English Beacon Council Scheme', Public Management Review, 6, 4, 531-54.
17. Downe, J., J. Storbeck, L. Rashman and J. Hartley. 2002. Monitoring and Evaluation of the Beacon Council Scheme: Determining whether the Best Authorities Apply to become Beacon Councils. London: ODPM.
18. DTLR (Department of the Transport, Local Government & the Regions). 1998. Modern Local Government: In Touch with the People. London: The Stationery Office.
19. DTLR (Department of the Transport, Local Government & the Regions). 2001. Strong Local Leadership -Quality Public Services. Cmnd 5237. London: The Stationery Office.
20. Entwistle, T. and J. Downe. 2005. 'Picking Winners to Define and Disseminate Best Practice', Public Policy and Administration, 20, 4, 25-37.
21. Entwistle, T., J. Downe and S.J. Martin. 2005. 'An Assessment of the LGA's Proposals for Excellence Wales', unpublished report prepared for the Welsh Local Government Association.
22. Erikkson, H. 2004. 'The Organizational Value of Participating in a Quality Award Process: A Swedish Study', TQM Magazine, 16, 78-92.
23. Eskildsen, J., K. Kristensen and H. Juhl. 2004. 'Private versus Public Sector Excellence', TQM Magazine, 16, 50-6.
24. Finger, M. and S. Burgin. 1999. 'The Learning Organization in the Public Sector', in M. Easterby-Smith, J. Burgoyne and L. Araujo (eds), Organizational Learning and the Learning Organization. Developments in Theory and Practice. London: Sage.
25. Gaster, L. 1995. Quality in Public Services. Buckingham: Open University Press.
26. Greenhalgh, T.G. Robert, P. Bate, et al. 2004. How to Spread Good Ideas. London: National Co-ordinating Centre for NHS Service Delivery and Organisation.
27. Hammer, M. and J. Champy. 1993. Reengineering the Corporation. New York: Harper Business Books.
28. Hartley, J. 2005. 'Innovation in Governance and Public Services: Past and Present', Public Money & Management, 25, January, 27-34.
29. Hartley, J. Butler, M. and Benington, J. 2002. 'Local Government Modernisation: UK and Comparative Analysis from an Organizational Perspective', Public Management Review, 4, 387-404.
30. Hartley, J. and L. Rashman. 2007. 'How is Knowledge Transferred Between Organizations Involved in Change?, in M. Wallace, M. Fertig and E. Schneller (eds), Managing Change in the Public Services. Oxford: Blackwell.
31. Hendricks, K. and V. Singhal. 1997. 'Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms that have Won Quality Awards', Management Science, 43, 9, 1258-74.
32. Hood, C. 1991. 'A Public Management for All Seasons?', Public Administration, 69, 1, 3-19.
33. King, E. and S. Ollerearnshaw. 2000. The Effectiveness of Different Mechanisms for Spreading Best Practice. London: Cabinet Office.
34. Kline, P. 2000. Handbook of Psychological Testing, 2nd edn. London: Routledge.
35. Lawton, A., D. McKevitt and M. Millar. 2000. 'Coping with Ambiguity: Reconciling External Legitimacy and Organizational Implementation in Performance Measurement', Public Money & Management, 20, 3, 13-19.
36. Lewis, M. and J. Hartley. 2001. 'Evolving Forms of Quality Management in Local Government: Lessons from the Best Value Pilot Programme', Policy and Politics, 29, 477-96.
37. Löffler, E. 2001. 'Quality Awards as a Public Sector Benchmarking Concept in OECD Member Countries: Some Guidelines for Quality Award Organizers', Public Administration and Development, 21, 27-40.
38. Nutley, S.M., H. Davies and I. Walter. 2002. Conceptual Synthesis 1: Learning from the Diffusion of Innovations. St Andrews: Research Unit for Research Utilisation, University of St Andrews.
39. ODPM. 2003. The Beacon Council Scheme: Application Brochure 2003. London: ODPM.
40. ODPM and IDeA. 2005. Taking Stock: The Beacon Council Scheme Consultation Document. London: ODPM.
41. Osborne, D. and T. Gaebler. 1993. Reinventing Government. New York: Plume Press.
42. Pollitt, C. 1994. 'The Citizen's Charter: A Preliminary Analysis', Public Money & Management, 14, 2-9.
43. Pollitt, C. 2000. 'Is the Emperor in His Underwear? An Analysis of the Impacts of Public Sector Reform', Public Management, 2, 1, 181-200.
44. Powell, W. and P. Di Maggio. 1991. The New Institutionalism in Organizational Analysis. Chicago, IL: University of Chicago Press.
45. Rashman, L., J. Downe and J. Hartley. 2005. 'Knowledge Creation and Transfer in the Beacon Scheme: Improving Services through Sharing Good Practice', Local Government Studies, 31, 5, 683-700.
46. Rashman, L. and J. Hartley. 2002. 'Leading and Learning? Knowledge Transfer in the Beacon Council Scheme', Public Administration, 80, 3, 523-42.
47. Rashman, L. and Z. Radnor. 2005. 'Learning to Improve: Approaches to Improving Local Government Services', Public Money & Management, 25, 19-26.
48. Rogers, E. 2003. Diffusion of Innovations. New York: Free Press.
49. Rudd, P., W. Rickinson, S. Blenkinsop, et al. 2002. Long-term External Evaluation of the Beacon Schools Initiative. Slough: NFER.
50. Russo, C. 2001. 'Ten Steps to a Baldrige Award Application', Quality Progress (August), 29-55.
51. Rust, J. and S. Golombok. 1999. Modern Psychometrics: The Science of Psychological Assessment, 2nd edn. London: Routledge.
52. Stewart, J. 2003. Modernising British Local Government: An Assessment of Labour's Reform Programme. Basingstoke: Palgrave.
53. Szulanski, G. 2003. Sticky Knowledge: Barriers to Knowing in the Firm. London: Sage.
54. Torres, L. and V. Pina. 2004. 'Reshaping Public Administration: The Spanish Experience Compared to the UK', Public Administration, 82, 2, 445-64.
55. Wilkes, N. and B. Dale. 1998. 'Attitudes to Self-assessment and Quality Awards: A Study in Small and Medium-sized Companies', Total Quality Management, 9, 8, 731-9.