RFID based ubiquitous commerce and consumer trust

Industrial Management & Data Systems

Volumn 107, Issue 5, 2007, Pages 605-617

  Lee, Sang M ^a   Park, Sang hyun ^a   Yoon, Seong ^a   Yeon, Seung jun ^b  

^a UNIVERSITY OF NEBRASKA LINCOLN   (United States)

^b Electronics and Telecommunications Research Institute (ETRI)   (South Korea)

Author keywords

Commercial services; Radio systems; System monitoring; Trust

Indexed keywords

COMMERCE; COMPUTER SIMULATION; CUSTOMER SATISFACTION; RADIO SYSTEMS; SYSTEMS ANALYSIS;

COMMERCIAL SERVICES; RFID-ENABLED SYSTEMS; SYSTEM DYNAMICS (SD); TRUST;

IDENTIFICATION (CONTROL SYSTEMS);

EID: 34249081117     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635570710750381     Document Type: Article

References (44)

1. Auto-ID Center (2002), Technology Guide, Auto-ID Center, Cambridge, MA, available at: http://quintessenz.org/rfid-docs/www.autoidcenter.org/aboutthetech.asp.
2. Borriello, G. (2005), “RFID: tagging the world”, Communications of the ACM, Vol. 48 No. 9, pp. 34-37.
3. Cavoukian, A. (2006), Privacy Guideline for RFID Information Systems (RFID Privacy Guidelines), Information and Privacy Commissioner of Ontario, available at: www.ipc.on.ca/images/Resources/up-rfidgdlines.pdf.
4. Cavoukian, A. and Hamilton, T. (2002), Privacy Payoff: How Successful Businesses Build Customer Trust, McGraw-Hill Ryerson, Toronto.
5. Chen, Y. and Barnes, S. (2007), “Initial trust and online buyer behaviour”, Industrial Management & Data Systems, Vol. 107 No. 1, pp. 21-36.
6. ClickZNetwork (2006), “Online retail growth robust”, available at: www.clickz.com/showPage.html?page=3507541.
7. Deutsch, M. (1958), “Trust and suspicion”, The Journal of Conflict Resolution, Vol. 2 No. 4, pp. 265-79.
8. Eckfeldt, B. (2005), “What does RFID do for the consumer?”, Communications of the ACM, Vol. 48 No. 9, pp. 77-79.
9. Ferguson, G.T. (2002), “Have your objects call my objects”, Harvard Business Review, Vol. 80 No. 6, pp. 138-43.
10. Flavián, C. and Guinalíu, M. (2006), “Consumer trust, perceived security and privacy policy: three basic elements of loyalty to a web site”, Industrial Management & Data Systems, Vol. 106 No. 5, pp. 601-20.
11. Forrester, J.W. (1961), Industrial Dynamics, MIT Press, Cambridge, MA.
12. Forrester, J.W. (1969), Urban Dynamics, MIT Press, Cambridge, MA.
13. Friedman, T.L. (2005), The World is Flat: A Brief History of the Twenty-First Century, Farrar, Straus and Giroux, New York, NY.
14. Galanxhi-janaqi, H. and Nah, F.F.H. (2004), “U-commerce: emerging trends and research issues”, Industrial Management & Data Systems, Vol. 104 No. 9, pp. 744-55.
15. Gambetta, D. (Ed.) (2000), Trust: Making and Breaking Cooperative Relations, Electronic edition, Department of Sociology, University of Oxford, Oxford.
16. Garfinkel, H. (1963), “A conception of, and experiments with, ‘trust’ as a condition of stable concerted actions”, in Harvey, O.J. (Ed.), Motivation and Social Interaction: Cognitive Determinants, Ronald Press, New York, NY.
17. Gershman, A. (2002), “Ubiquitous commerce – always on, always aware, always pro-active”, paper presented at the Annual Meeting of Symposium on Applications and the Internet, Nara, Japan.
18. Goodman, M.R. (1974), Study Notes in System Dynamics, Wright-Allen Press, Cambridge, MA.
19. Grabner-Krauter, S. and Kaluscha, E.A. (2003), “Empirical research in on-line trust: a review and critical assessment”, International Journal of Human-Computer Studies, Vol. 58 No. 6, pp. 783-812.
20. Gunther, O. and Spiekermann, S. (2005), “RFID and the perception of control: the consumer's view”, Communications of the ACM, Vol. 48 No. 9, pp. 73-76.
21. Hou, J. and Huang, C. (2006), “Quantitative performance evaluation of RFID applications in the supply chain of the printing industry”, Industrial Management & Data Systems, Vol. 106 No. 1, pp. 96-120.
22. Internet World Stats (2006), Internet Usage Statistics: The Big Picture World Internet Users and Population Stats, Miniwatts Marketing Group, Bogota, DC, available at: www.internetworldstats.com/stats.htm.
23. Junglas, I.A. and Watson, R.T. (2003), “U-commerce: a conceptual extension of e-commerce and m-commerce”, paper presented at the Annual Meeting of the International Conference on Information Systems, Seattle, WA.
24. Junglas, I.A. and Watson, R.T. (2006), “The u-constructs: four information drives”, Communications of AIS, Vol. 17, pp. 569-92.
25. Kavoukian, A. (2004), “Tag, you're it: privacy implications of radio frequency identification (RFID) technology”, Information and Privacy Commissioner of Ontario. available at: http://rfidprivacy.mit.edu/access/pdfs/report-canada.pdf.
26. Kelly, E.P. and Erickson, G.S. (2005), “RFID tags: commercial applications v. privacy rights”, Industrial Management & Data Systems, Vol. 105 No. 6, pp. 703-13.
27. Mcknight, D.H. and Chervany, N.L. (1996), “Trust formation in new organizational relationships”, Working Paper No. 9601, Management Information Systems Research Center, Carlson School of Management, University of Minnesota, Minneapolis, MN.
28. Mayer, R.C., Davis, J.H. and Schoorman, F.D. (1995), “An integrative model of organizational trust”, Academy of Management Review, Vol. 20 No. 3, pp. 709-34.
29. Mohapatra, P.K.J. and Saha, B.K. (1993), “Policy analysis for growth of a new technology product”, Technological Forecasting and Social Change, Vol. 43 No. 1, pp. 19-45.
30. Murphy, G.B. and Blessinger, A.A. (2003), “Perceptions of no-name recognition business to consumer e-commerce trustworthiness: the effectiveness of potential influence tactics”, Journal of High Technology Management Research, Vol. 14 No. 1, pp. 71-92.
31. Ohkubo, M., Suzuki, K. and Kinoshita, S. (2005), “RFID privacy issues and technical challenges”, Communications of the ACM, Vol. 48 No. 9, pp. 66-71.
32. Pavlou, P.A. and Fygenson, M. (2006), “Understanding and predicting electronic commerce adoption: an extension of the theory of planned behavior”, MIS Quarterly, Vol. 30 No. 1, pp. 115-43.
33. Pavlou, P.A. and Gefen, D. (2004), “Building effective online marketplaces with institution-based trust”, Information Systems Research, Vol. 15 No. 1, pp. 37-59.
34. Richardson, G.P. and Pugh, A.L. (1981), Introduction to System Dynamics Modeling with Dynamo, MIT Press, Cambridge, MA.
35. Rutter, J. (2000), From the Sociology of Trust Towards a Sociology of ‘E-trust’, ESRC Centre for Research on Innovation and Competition (CRIC), The University of Manchester, Manchester.
36. Sarma, E.S., Weis, S.A. and Engels, D.W. (2002), RFID Systems, Security & Privacy Implications, Auto-ID Center, Cambridge, MA, available at: http://autoid.mit.edu/whitepapers/MIT-AUTOID-WH-014.PDF.
37. Schonfeld, E. (2006), “Tagged for growth”, Business 2.0, Vol. 7 No. 11, pp. 58-61.
38. Shih, D., Sun, P. and Lin, B. (2005), “Securing industry-wide EPCglobal network with WS-security”, Industrial Management & Data Systems, Vol. 105 No. 7, pp. 972-96.
39. Stajano, F. (2005), “RFID is X-ray vision”, Communications of the ACM, Vol. 48 No. 9, pp. 31-33.
40. Sterman, J.D. (1994), “Learning in and about complex systems”, System Dynamics Review, Vol. 10, pp. 291-330.
41. Sterman, J.D. (2000), Business Dynamics: Systems Thinking and Modeling for a Complex World, Irwin/McGraw-Hill, Boston, MA.
42. US Department of Commerce (2005), Radio Frequency Identification: Opportunities and Challenges in Implementation, Department of Commerce, available at: www.technology.gov/reports/2005/RFID_April.pdf.
43. Want, R. (2004), “RFID: a key to automating everything”, Scientific American, Vol. 290 No. 1, pp. 56-65.
44. Watson, R.T., Pitt, L.F., Berthon, P. and Zinkhan, G.M. (2002), “U-commerce: expanding the universe of marketing”, Journal of the Academy of Marketing Science, Vol. 30 No. 4, pp. 333-47.