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Volumn 45, Issue 12, 2007, Pages 2697-2734

Assessing the impact of information technology on firm performance considering the role of intervening variables: Organizational infrastructures and business processes reengineering

Author keywords

Business process reengineering; Empirical study; Firm performance; Information technology; Organizational infrastructures; Questionnaire

Indexed keywords

DATA REDUCTION; INDUSTRIAL ENGINEERING; PROCESS CONTROL; RELIABILITY ANALYSIS; SOCIETIES AND INSTITUTIONS;

EID: 34247889948     PISSN: 00207543     EISSN: 1366588X     Source Type: Journal    
DOI: 10.1080/00207540600767780     Document Type: Article
Times cited : (76)

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