메뉴 건너뛰기




Volumn 23, Issue 5, 2007, Pages 243-254

Toward a theory of patient satisfaction with physiotherapy: Exploring the concept of satisfaction

Author keywords

[No Author keywords available]

Indexed keywords

CLINICAL PRACTICE; EXPECTATION; HEALTH CARE; HUMAN; MEDICAL LITERATURE; MEDICAL RESEARCH; PATIENT CARE; PATIENT SATISFACTION; PHYSIOTHERAPY; REVIEW; SELF CONCEPT; SOCIOLOGY; THEORETICAL MODEL; THEORY;

EID: 34247105804     PISSN: 09593985     EISSN: 15325040     Source Type: Journal    
DOI: 10.1080/09593980701209394     Document Type: Review
Times cited : (46)

References (92)
  • 1
    • 0038975891 scopus 로고
    • Developing a measure of patient satisfaction and personnel satisfaction with nursing care
    • Abdellah F, Levine E 1957 Developing a measure of patient satisfaction and personnel satisfaction with nursing care. Nursing Research 5: 100-108.
    • (1957) Nursing Research , vol.5 , pp. 100-108
    • Abdellah, F.1    Levine, E.2
  • 2
    • 0023224925 scopus 로고
    • Analysing patient satisfaction: A multianalytic approach
    • Abramowitz S, Cote A, Berry E 1987 Analysing patient satisfaction: A multianalytic approach. Quality Review Bulletin 13: 122-130.
    • (1987) Quality Review Bulletin , vol.13 , pp. 122-130
    • Abramowitz, S.1    Cote, A.2    Berry, E.3
  • 3
    • 0034320628 scopus 로고    scopus 로고
    • Basic need status and health promoting self-care behaviour in adults
    • Acton G, Malathum P 2000 Basic need status and health promoting self-care behaviour in adults. Western Journal of Nursing Research 22: 796-811.
    • (2000) Western Journal of Nursing Research , vol.22 , pp. 796-811
    • Acton, G.1    Malathum, P.2
  • 6
    • 0002726461 scopus 로고
    • Consumer dissatisfaction: The effect of disconfirmation expectancy on perceived product performance
    • Anderson R 1973 Consumer dissatisfaction: The effect of disconfirmation expectancy on perceived product performance. Journal of Marketing Research 10: 38-44.
    • (1973) Journal of Marketing Research , vol.10 , pp. 38-44
    • Anderson, R.1
  • 7
    • 0031990958 scopus 로고    scopus 로고
    • Using a nursing framework to measure client satisfaction at a nurse-managed clinic
    • Bear M, Bowers C 1998 Using a nursing framework to measure client satisfaction at a nurse-managed clinic. Public Health Nursing 15: 50-59.
    • (1998) Public Health Nursing , vol.15 , pp. 50-59
    • Bear, M.1    Bowers, C.2
  • 8
    • 0036313081 scopus 로고    scopus 로고
    • Patient satisfaction with outpatient physiotherapy: Instrument validation
    • Beattie P, Pinto M, Nelson M, Nelson R 2002 Patient satisfaction with outpatient physiotherapy: Instrument validation. Physical Therapy 82: 557-564.
    • (2002) Physical Therapy , vol.82 , pp. 557-564
    • Beattie, P.1    Pinto, M.2    Nelson, M.3    Nelson, R.4
  • 9
    • 0020754807 scopus 로고
    • Understanding the patient in all his human needs
    • Bergman R 1983 Understanding the patient in all his human needs. Journal of Advanced Nursing 8: 185-190.
    • (1983) Journal of Advanced Nursing , vol.8 , pp. 185-190
    • Bergman, R.1
  • 11
    • 0024763326 scopus 로고
    • The relationship between patients' satisfaction with their physicians and perceptions about interventions they desired and received
    • Brody D, Miller S, Lerman C, Smith D, Lazaro C, Blum M 1989 The relationship between patients' satisfaction with their physicians and perceptions about interventions they desired and received. Medical Care 27: 1027-1035.
    • (1989) Medical Care , vol.27 , pp. 1027-1035
    • Brody, D.1    Miller, S.2    Lerman, C.3    Smith, D.4    Lazaro, C.5    Blum, M.6
  • 12
    • 0022359395 scopus 로고
    • Satisfaction with hospitalisation: A comparative analysis of three types of services
    • Carmel S 1985. Satisfaction with hospitalisation: A comparative analysis of three types of services. Social Science and Medicine 21: 1243-1249.
    • (1985) Social Science and Medicine , vol.21 , pp. 1243-1249
    • Carmel, S.1
  • 14
    • 0003703463 scopus 로고
    • Patients and their doctors
    • London, Routledge and Kegan Paul
    • Cartwright A 1967 Patients and their doctors. In: A study of general practice, pp. 24-38. London, Routledge and Kegan Paul.
    • (1967) A study of general practice , pp. 24-38
    • Cartwright, A.1
  • 16
    • 0011139442 scopus 로고    scopus 로고
    • Chartered Society of Physiotherapy, London, CSP
    • Chartered Society of Physiotherapy 2005 Standards of physiotherapy practice. London, CSP.
    • (2005) Standards of physiotherapy practice
  • 18
    • 35348853310 scopus 로고    scopus 로고
    • Collins Compact English Thesaurus in AZ form 1993 Harper Collins Publishers.
    • Collins Compact English Thesaurus in AZ form 1993 Harper Collins Publishers.
  • 19
    • 35348908478 scopus 로고    scopus 로고
    • Concise Oxford English Dictionary 2002 10th ed. Oxford, Oxford University Press.
    • Concise Oxford English Dictionary 2002 10th ed. Oxford, Oxford University Press.
  • 20
    • 0002641231 scopus 로고
    • Measurement instrument development using two competing concepts of customer satisfaction. Customer Satisfaction= dissatisfaction & Complaining
    • Cooper A, Cooper M, Duhan D 1989 Measurement instrument development using two competing concepts of customer satisfaction. Customer Satisfaction= dissatisfaction & Complaining Behaviour 2: 28-35.
    • (1989) Behaviour , vol.2 , pp. 28-35
    • Cooper, A.1    Cooper, M.2    Duhan, D.3
  • 22
    • 0002890985 scopus 로고
    • Toward a process model of consumer satisfaction
    • Hunt HK ed, Cambridge, MA, Marketing Science Institute
    • Day R 1977 Toward a process model of consumer satisfaction. In: Hunt HK (ed), Conceptualization and measurement of consumer satisfaction and dissatisfaction, pp. 153-187. Cambridge, MA, Marketing Science Institute.
    • (1977) Conceptualization and measurement of consumer satisfaction and dissatisfaction , pp. 153-187
    • Day, R.1
  • 24
    • 0013923473 scopus 로고
    • Evaluating the quality of medical care
    • Donabedian A 1966 Evaluating the quality of medical care. Milbank Quarterly 44:166-203.
    • (1966) Milbank Quarterly , vol.44 , pp. 166-203
    • Donabedian, A.1
  • 25
    • 0023721998 scopus 로고    scopus 로고
    • Donabedian A 1988 The quality of care. How can it be assessed? Journal of the American Medical Association Sept 23/30. 260: 1743-1748.
    • Donabedian A 1988 The quality of care. How can it be assessed? Journal of the American Medical Association Sept 23/30. 260: 1743-1748.
  • 26
    • 1542619471 scopus 로고
    • Physical health and autonomy: The basic needs of person
    • London, Macmillan
    • Doyal L, Gough I 1991 Physical health and autonomy: The basic needs of person. In: A theory of human need, pp. 49-75. London, Macmillan.
    • (1991) A theory of human need , pp. 49-75
    • Doyal, L.1    Gough, I.2
  • 28
    • 0002688413 scopus 로고    scopus 로고
    • Measuring patient satisfaction in an outpatient orthopaedic setting. Part 1. Key drivers and results
    • Elliott-Burke T, Pothast L 1997 Measuring patient satisfaction in an outpatient orthopaedic setting. Part 1. Key drivers and results. Journal of Rehabilitation Outcomes Measures 1: 18-25.
    • (1997) Journal of Rehabilitation Outcomes Measures , vol.1 , pp. 18-25
    • Elliott-Burke, T.1    Pothast, L.2
  • 30
    • 0026227639 scopus 로고
    • How accurately do nurses perceive patients' needs? A comparison of general and psychiatric settings
    • Farrell G 1991 How accurately do nurses perceive patients' needs? A comparison of general and psychiatric settings. Journal of Advanced Nursing 16: 1062-1070.
    • (1991) Journal of Advanced Nursing , vol.16 , pp. 1062-1070
    • Farrell, G.1
  • 32
    • 85142813805 scopus 로고
    • Satisfaction with health care
    • Fitzpatrick R, Hinton J, Newman S, Scrambler G, Thompson J eds, London, Tavistock Publications
    • Fitzpatrick R 1984 Satisfaction with health care. In: Fitzpatrick R, Hinton J, Newman S, Scrambler G, Thompson J (eds), The experience of illness, pp. 154-175. London, Tavistock Publications.
    • (1984) The experience of illness , pp. 154-175
    • Fitzpatrick, R.1
  • 33
    • 0001889661 scopus 로고
    • Scope and measurement of patient satisfaction
    • Fitzpatrick R, Hopkins A eds, chapter 1. London, Royal College of Physicians
    • Fitzpatrick R, 1993 Scope and measurement of patient satisfaction. In: Fitzpatrick R, Hopkins A (eds), Measurement of patients' satisfaction with their care, chapter 1. London, Royal College of Physicians.
    • (1993) Measurement of patients' satisfaction with their care
    • Fitzpatrick, R.1
  • 34
    • 0020854045 scopus 로고
    • Problems in the conceptual framework of patient satisfaction research: An empirical exploration
    • Fitzpatrick R, Hopkins A 1983 Problems in the conceptual framework of patient satisfaction research: An empirical exploration. Sociology of Health and Illness 5: 297-311.
    • (1983) Sociology of Health and Illness , vol.5 , pp. 297-311
    • Fitzpatrick, R.1    Hopkins, A.2
  • 35
    • 0024553207 scopus 로고
    • Non-attendance or non-invitation? A case control study of failed out-patient appointments
    • Frankel S, Farrow A, West R 1989 Non-attendance or non-invitation? A case control study of failed out-patient appointments. British Medical Journal 298: 1343-1345.
    • (1989) British Medical Journal , vol.298 , pp. 1343-1345
    • Frankel, S.1    Farrow, A.2    West, R.3
  • 36
    • 0033822795 scopus 로고    scopus 로고
    • The development of an instrument to measure satisfaction with physical therapy
    • Goldstein M, Elliott S, Guccione A 2000 The development of an instrument to measure satisfaction with physical therapy. Physical Therapy 80: 853-863.
    • (2000) Physical Therapy , vol.80 , pp. 853-863
    • Goldstein, M.1    Elliott, S.2    Guccione, A.3
  • 37
    • 0027655969 scopus 로고
    • The link between new and return business and quality of care: Patient satisfaction
    • Greeneich D 1993 The link between new and return business and quality of care: Patient satisfaction. Advanced Nursing Science 16: 62-72.
    • (1993) Advanced Nursing Science , vol.16 , pp. 62-72
    • Greeneich, D.1
  • 39
    • 0002271873 scopus 로고
    • Expectations and disconfirmation beliefs as predictors of consumer satisfaction, repurchase intention, and complaining behaviour: An empirical study. Consumer Satisfaction/Dissatisfaction & Complaining
    • Halstead D 1989 Expectations and disconfirmation beliefs as predictors of consumer satisfaction, repurchase intention, and complaining behaviour: An empirical study. Consumer Satisfaction/Dissatisfaction & Complaining Behaviour 2: 17-21.
    • (1989) Behaviour , vol.2 , pp. 17-21
    • Halstead, D.1
  • 40
    • 5744247740 scopus 로고    scopus 로고
    • Needs during hospitalization: Definitions and descriptions made by patients
    • Hallstrom I, Elander G 2001 Needs during hospitalization: Definitions and descriptions made by patients. Nursing Ethics 8: 409-418.
    • (2001) Nursing Ethics , vol.8 , pp. 409-418
    • Hallstrom, I.1    Elander, G.2
  • 41
    • 0031066863 scopus 로고    scopus 로고
    • Patient satisfaction in a nurse-led rheumatology clinic
    • Hill J 1997 Patient satisfaction in a nurse-led rheumatology clinic. Journal of Advanced Nursing 25: 347-354.
    • (1997) Journal of Advanced Nursing , vol.25 , pp. 347-354
    • Hill, J.1
  • 43
    • 34247168054 scopus 로고    scopus 로고
    • Development of a model of patient satisfaction with physiotherapy
    • Hills R, Kitchen S 2007 Development of a model of patient satisfaction with physiotherapy. Physiotherapy Theory and Practice 23(5): 255-271.
    • (2007) Physiotherapy Theory and Practice , vol.23 , Issue.5 , pp. 255-271
    • Hills, R.1    Kitchen, S.2
  • 44
    • 0032607745 scopus 로고    scopus 로고
    • Patients needs in the emergency department. Nurses and patients' perceptions
    • Hostutler J, Taft S, Snyder C 1999 Patients needs in the emergency department. Nurses and patients' perceptions. Journal of Nursing Administration 29: 43-50.
    • (1999) Journal of Nursing Administration , vol.29 , pp. 43-50
    • Hostutler, J.1    Taft, S.2    Snyder, C.3
  • 45
    • 0000105016 scopus 로고
    • Assimilation and contrast effects in reactions to communication and attitude change
    • Hovland C, Harvey O, Sherif M 1957 Assimilation and contrast effects in reactions to communication and attitude change. Journal of Abnormal and Social Psychology 55: 244-252.
    • (1957) Journal of Abnormal and Social Psychology , vol.55 , pp. 244-252
    • Hovland, C.1    Harvey, O.2    Sherif, M.3
  • 46
    • 0027183447 scopus 로고
    • Attitudes don't just hang in the air' . . . . Disabled peoples' perceptions of physiotherapists
    • Johnson R 1993. 'Attitudes don't just hang in the air' . . . . Disabled peoples' perceptions of physiotherapists. Physiotherapy 79: 619-627.
    • (1993) Physiotherapy , vol.79 , pp. 619-627
    • Johnson, R.1
  • 47
    • 84963333782 scopus 로고
    • Determinants of patient satisfaction with the medical consultation
    • Kenny D 1995 Determinants of patient satisfaction with the medical consultation. Psychology and Health 10: 427-437.
    • (1995) Psychology and Health , vol.10 , pp. 427-437
    • Kenny, D.1
  • 49
    • 0028957175 scopus 로고
    • The influence of psychological variables on the development and perception of musculoskeletal pain
    • Klaber Moffett J, Richardson P 1995 The influence of psychological variables on the development and perception of musculoskeletal pain. Physiotherapy Theory and Practice 11: 3-11.
    • (1995) Physiotherapy Theory and Practice , vol.11 , pp. 3-11
    • Klaber Moffett, J.1    Richardson, P.2
  • 50
    • 0030898083 scopus 로고    scopus 로고
    • The influence of the physiotherapist-patient relationship on pain and disability
    • Klaber Moffett J, Richardson P 1997 The influence of the physiotherapist-patient relationship on pain and disability. Physiotherapy Theory and Practice 13: 89-96.
    • (1997) Physiotherapy Theory and Practice , vol.13 , pp. 89-96
    • Klaber Moffett, J.1    Richardson, P.2
  • 51
    • 35348917346 scopus 로고    scopus 로고
    • Kleinberg O 1980 Human needs: A social psychological approach. In: Lederer K (ed), Human needs. A contribution to the current debate, pp. 19-35. Cambridge, Massachusetts, Oelgeschlager, Gunn & Hain, Publishers, Inc.
    • Kleinberg O 1980 Human needs: A social psychological approach. In: Lederer K (ed), Human needs. A contribution to the current debate, pp. 19-35. Cambridge, Massachusetts, Oelgeschlager, Gunn & Hain, Publishers, Inc.
  • 53
  • 54
    • 0020877671 scopus 로고
    • Research assessing consumer satisfaction with mental health treatment: A review of findings
    • Lebow J 1983 Research assessing consumer satisfaction with mental health treatment: A review of findings. Evaluation and Program Planning 6: 211-236.
    • (1983) Evaluation and Program Planning , vol.6 , pp. 211-236
    • Lebow, J.1
  • 55
    • 35348872680 scopus 로고
    • Human needs
    • Cambridge, Massachusetts, Oelgeschlager, Gunn & Hain, Publishers, Inc
    • Lederer K 1980a Human needs. A contribution to the current debate. Cambridge, Massachusetts, Oelgeschlager, Gunn & Hain, Publishers, Inc.
    • (1980) A contribution to the current debate
    • Lederer, K.1
  • 56
    • 84981664949 scopus 로고
    • Introduction
    • Lederer K ed, Cambridge, Massachusetts, Oelgeschlager, Gunn & Hain, Publishers, Inc
    • Lederer K 1980b Introduction. In: Lederer K (ed), Human needs. A contribution to the current debate. Cambridge, Massachusetts, Oelgeschlager, Gunn & Hain, Publishers, Inc.
    • (1980) Human needs. A contribution to the current debate
    • Lederer, K.1
  • 58
    • 0023143438 scopus 로고
    • Patient satisfaction with the clinical encounter: Social psychological determinants
    • Like R, Zyzanski SJ 1987 Patient satisfaction with the clinical encounter: Social psychological determinants. Social Science and Medicine 24: 351-357.
    • (1987) Social Science and Medicine , vol.24 , pp. 351-357
    • Like, R.1    Zyzanski, S.J.2
  • 59
    • 0020067673 scopus 로고
    • Toward a theory of patient satisfaction
    • Linder-Pelz S 1982a Toward a theory of patient satisfaction. Social Science and Medicine 16: 577-582.
    • (1982) Social Science and Medicine , vol.16 , pp. 577-582
    • Linder-Pelz, S.1
  • 60
    • 0020030492 scopus 로고
    • Social psychological determinants of patient satisfaction: A test of five hypotheses
    • Linder-Pelz S 1982b Social psychological determinants of patient satisfaction: A test of five hypotheses. Social Science and Medicine 16: 583-589.
    • (1982) Social Science and Medicine , vol.16 , pp. 583-589
    • Linder-Pelz, S.1
  • 63
    • 0034974078 scopus 로고    scopus 로고
    • Patient satisfaction with management of back pain. Part 2. An explorative, qualitative study into patients' satisfaction with physiotherapy
    • May S 2001 Patient satisfaction with management of back pain. Part 2. An explorative, qualitative study into patients' satisfaction with physiotherapy. Physiotherapy 87: 10-20.
    • (2001) Physiotherapy , vol.87 , pp. 10-20
    • May, S.1
  • 65
    • 35348839743 scopus 로고    scopus 로고
    • Montagu A 1957 The direction of human development. Biological and social bases. Watts. 40 Drury Lane, London WC2.
    • Montagu A 1957 The direction of human development. Biological and social bases. Watts. 40 Drury Lane, London WC2.
  • 66
    • 0000396442 scopus 로고
    • A cognitive model of the antecedents and consequences of satisfaction decisions
    • Oliver R 1980 A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research 17: 460-469.
    • (1980) Journal of Marketing Research , vol.17 , pp. 460-469
    • Oliver, R.1
  • 67
    • 0003079728 scopus 로고
    • Processing of the satisfaction response in consumption: A suggested framework and research propositions. Consumer Satisfaction/ Dissatisfaction & Complaining
    • Oliver R 1989 Processing of the satisfaction response in consumption: A suggested framework and research propositions. Consumer Satisfaction/ Dissatisfaction & Complaining Behaviour 2: 1-16.
    • (1989) Behaviour , vol.2 , pp. 1-16
    • Oliver, R.1
  • 68
    • 0002106437 scopus 로고
    • Cognitive, affective and attribute bases of the satisfaction response
    • Oliver R 1993 Cognitive, affective and attribute bases of the satisfaction response. Journal of Consumer Research 20: 418-430.
    • (1993) Journal of Consumer Research , vol.20 , pp. 418-430
    • Oliver, R.1
  • 69
    • 0000955112 scopus 로고
    • Response determinants in satisfaction judgements
    • Oliver R, DeSarbo W 1988 Response determinants in satisfaction judgements. Journal of Consumer Research 14: 495-507.
    • (1988) Journal of Consumer Research , vol.14 , pp. 495-507
    • Oliver, R.1    DeSarbo, W.2
  • 71
    • 0020930093 scopus 로고
    • Patient satisfaction in primary health care: A literature review and analysis
    • Pascoe G 1983 Patient satisfaction in primary health care: A literature review and analysis. Evaluation and Program Planning 6: 185-210.
    • (1983) Evaluation and Program Planning , vol.6 , pp. 185-210
    • Pascoe, G.1
  • 72
    • 0032439487 scopus 로고    scopus 로고
    • Physical therapy patients' perceptions of their relationships with health care professionals
    • Payton O, Nelson C, St. Clair Hobbs M 1998 Physical therapy patients' perceptions of their relationships with health care professionals. Physiotherapy Theory and Practice 14: 211-221.
    • (1998) Physiotherapy Theory and Practice , vol.14 , pp. 211-221
    • Payton, O.1    Nelson, C.2    St. Clair Hobbs, M.3
  • 73
    • 0016713599 scopus 로고
    • Development of an instrument to measure patient satisfaction with nurses and nursing care in primary care settings
    • Risser NL 1975 Development of an instrument to measure patient satisfaction with nurses and nursing care in primary care settings. Nursing Research 24: 45-52.
    • (1975) Nursing Research , vol.24 , pp. 45-52
    • Risser, N.L.1
  • 74
    • 35348855145 scopus 로고    scopus 로고
    • Rist G 1980 Basic questions about human needs. In: Lederer K (ed), Human needs. A contribution to the current debate, pp. 233-253. Cambridge, Massachusetts, Oelgeschlager, Gunn & Hain, Publishers, Inc.
    • Rist G 1980 Basic questions about human needs. In: Lederer K (ed), Human needs. A contribution to the current debate, pp. 233-253. Cambridge, Massachusetts, Oelgeschlager, Gunn & Hain, Publishers, Inc.
  • 75
    • 0033018720 scopus 로고    scopus 로고
    • Development of the physical therapy outpatient satisfaction survey (PTOPS)
    • Roush S, Sonstroem R. 1999 Development of the physical therapy outpatient satisfaction survey (PTOPS). Physical Therapy 79: 159-170.
    • (1999) Physical Therapy , vol.79 , pp. 159-170
    • Roush, S.1    Sonstroem, R.2
  • 76
    • 0027184984 scopus 로고
    • The development and use of the Verona Expectations for Care Scale (VECS) and the Verona Service Satisfaction Scale (VSSS) for measuring expectations and satisfaction with community-based psychiatric services in patients, relatives and professionals
    • Ruggeri M, Dall' Agnola R 1993 The development and use of the Verona Expectations for Care Scale (VECS) and the Verona Service Satisfaction Scale (VSSS) for measuring expectations and satisfaction with community-based psychiatric services in patients, relatives and professionals. Psychological Medicine 23: 511-523.
    • (1993) Psychological Medicine , vol.23 , pp. 511-523
    • Ruggeri, M.1    Dall' Agnola, R.2
  • 77
    • 0032553986 scopus 로고    scopus 로고
    • Patient expectations and satisfaction with health care
    • Staniszewska S, Ahmed S 1998 Patient expectations and satisfaction with health care. Nursing Standard 12: 34-38.
    • (1998) Nursing Standard , vol.12 , pp. 34-38
    • Staniszewska, S.1    Ahmed, S.2
  • 79
    • 0002671379 scopus 로고
    • Disconfirmation of expectations and satisfaction with a retail service
    • Swan J, Trawick F 1981 Disconfirmation of expectations and satisfaction with a retail service. Journal of Retailing 57: 49-67.
    • (1981) Journal of Retailing , vol.57 , pp. 49-67
    • Swan, J.1    Trawick, F.2
  • 80
    • 0028809610 scopus 로고
    • Development of a sports injury clinic athlete satisfaction scale for auditing patient perceptions
    • Taylor A, May S 1995 Development of a sports injury clinic athlete satisfaction scale for auditing patient perceptions. Physiotherapy Theory and Practice 11: 231-238.
    • (1995) Physiotherapy Theory and Practice , vol.11 , pp. 231-238
    • Taylor, A.1    May, S.2
  • 81
    • 0036852433 scopus 로고    scopus 로고
    • Patient satisfaction with a new physiotherapy telephone service for back pain patients
    • Taylor S, Ellis I, Gallagher M 2002 Patient satisfaction with a new physiotherapy telephone service for back pain patients. Physiotherapy 88: 645-657.
    • (2002) Physiotherapy , vol.88 , pp. 645-657
    • Taylor, S.1    Ellis, I.2    Gallagher, M.3
  • 82
    • 0030023663 scopus 로고    scopus 로고
    • Research on users' views about stroke services: Towards an empowerment research paradigm or more of the same?
    • Thomas C, Parry A 1996 Research on users' views about stroke services: Towards an empowerment research paradigm or more of the same? Physiotherapy 82: 6-12.
    • (1996) Physiotherapy , vol.82 , pp. 6-12
    • Thomas, C.1    Parry, A.2
  • 83
    • 0029319336 scopus 로고
    • Expectations as determinants of patient satisfaction: Concepts, theory and evidence
    • Thompson A, Suňol R 1995 Expectations as determinants of patient satisfaction: Concepts, theory and evidence. International Journal for Quality in Health Care 7: 127-141.
    • (1995) International Journal for Quality in Health Care , vol.7 , pp. 127-141
    • Thompson, A.1    Suňol, R.2
  • 84
    • 0029806584 scopus 로고    scopus 로고
    • Effects of actual waiting time, perceived waiting time, information delivery, and expressive quality on patient satisfaction in the emergency department
    • Thompson D, Yarnold P, Williams D, Adams S 1996 Effects of actual waiting time, perceived waiting time, information delivery, and expressive quality on patient satisfaction in the emergency department. Annals of Emergency Medicine 28: 657-665.
    • (1996) Annals of Emergency Medicine , vol.28 , pp. 657-665
    • Thompson, D.1    Yarnold, P.2    Williams, D.3    Adams, S.4
  • 85
    • 0002271779 scopus 로고
    • Models of consumer satisfaction formation: An extension
    • Tse D, Wilton P 1988 Models of consumer satisfaction formation: An extension. Journal of Marketing Research 25: 204-212.
    • (1988) Journal of Marketing Research , vol.25 , pp. 204-212
    • Tse, D.1    Wilton, P.2
  • 86
    • 0022134688 scopus 로고
    • An attributional theory of achievement, motivation and emotion
    • Weiner B 1985 An attributional theory of achievement, motivation and emotion. Psychological Review 92: 548-573.
    • (1985) Psychological Review , vol.92 , pp. 548-573
    • Weiner, B.1
  • 87
    • 0000922949 scopus 로고
    • Product=consumption based affective responses and postpurchase processes
    • Westbrook R 1987 Product=consumption based affective responses and postpurchase processes. Journal of Marketing Research 24: 258-270.
    • (1987) Journal of Marketing Research , vol.24 , pp. 258-270
    • Westbrook, R.1
  • 89
    • 0028085257 scopus 로고
    • Patient satisfaction: A valid concept?
    • Williams B 1994 Patient satisfaction: A valid concept? Social Science and Medicine 38: 509-516.
    • (1994) Social Science and Medicine , vol.38 , pp. 509-516
    • Williams, B.1
  • 90
    • 0029070923 scopus 로고
    • Patients' expectations: What do primary care patients want from the GP and how far does meting expectations affect patient satisfaction?
    • Williams S, Weinman J, Dale J, Newman S 1995 Patients' expectations: What do primary care patients want from the GP and how far does meting expectations affect patient satisfaction? Family Practice 12: 193-201.
    • (1995) Family Practice , vol.12 , pp. 193-201
    • Williams, S.1    Weinman, J.2    Dale, J.3    Newman, S.4
  • 91
    • 0020394619 scopus 로고
    • How perceptions of a simulated physician-patient interaction influence intended satisfaction and compliance
    • Willson P, McNamara J, 1982 How perceptions of a simulated physician-patient interaction influence intended satisfaction and compliance. Social Science and Medicine 16: 1699-1704.
    • (1982) Social Science and Medicine , vol.16 , pp. 1699-1704
    • Willson, P.1    McNamara, J.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.