Improving patient satisfaction with time spent in an orthopedic outpatient clinic

Canadian Journal of Surgery

Volumn 43, Issue 6, 2000, Pages 431-436

  Levesque, J ^a   Bogoch, E R ^a   Cooney, B ^a   Johnston, B ^a   Wright, J G ^a  

^a HOSPITAL FOR SICK CHILDREN   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; ARTICLE; CLINICAL TRIAL; CONSULTATION; EXPECTATION; FEMALE; HUMAN; LENGTH OF STAY; MALE; ORTHOPEDICS; OUTPATIENT DEPARTMENT; PATIENT ATTITUDE; PATIENT SATISFACTION;

FEMALE; FRACTURES, BONE; HEALTH SERVICES RESEARCH; HOSPITALS, GENERAL; HOSPITALS, UNIVERSITY; HUMANS; MALE; MIDDLE AGED; MUSCULOSKELETAL DISEASES; ONTARIO; ORTHOPEDICS; OUTPATIENT CLINICS, HOSPITAL; PATIENT EDUCATION; PATIENT SATISFACTION; PROSPECTIVE STUDIES; QUESTIONNAIRES; TIME FACTORS;

EID: 0034529099     PISSN: 0008428X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (21)

1. Understanding customer expectations of service
2. Patient satisfaction: A valid concept?
3. Patient perceptions of health care at a university-based ambulatory care clinic
4. Expectations as determinants of patient satisfaction: Concepts, theory and evidence
5. A guide to direct measures of patient satisfaction in clinical practice
6. Patient satisfaction in primary health care: A literature review and analysis
7. Survey of satisfaction with care in a rheumatology outpatient clinic
8. Methods for measuring patient satisfaction with specific medical encounters
9. Patient satisfaction: What we know about and what we still need to explore
10. The importance of patient preferences in the measurement of health care satisfaction
11. Why families change pediatricians. Factors causing dissatisfaction with pediatric care
12. Satisfaction with hospital emergency department as a function of patient triage
13. Waiting time in outpatient care: A study of divergent perspectives
14. Waiting times and public satisfaction with medical care
15. A rural primary health care service in Israel - Some measures of utilization and satisfaction
16. Improving a university hospital obstetric clinic: Better but not best
17. A study of emergency unit waiting time
18. Centralized appointment system reduces patients' waiting time
19. Measurement of health status, ascertaining the minimal clinical important difference