Patient needs in the emergency department: Nurses' and patients' perceptions

Journal of Nursing Administration

Volumn 29, Issue 1, 1999, Pages 43-50

  Hostutler, Jennifer J ^b   Taft, Susan H ^b   Snyder, Clint ^a  

^a CASE WESTERN RESERVE UNIVERSITY SCHOOL OF MEDICINE   (United States)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; COMPARATIVE STUDY; EMERGENCY HEALTH SERVICE; FEMALE; HEALTH SERVICE; HUMAN; MALE; MIDDLE AGED; NEEDS ASSESSMENT; NURSING STAFF; PATIENT SATISFACTION; PERCEPTION; PSYCHOLOGICAL ASPECT; STANDARD; STATISTICS; TECHNIQUE; UNITED STATES;

EMERGENCY SERVICE, HOSPITAL; FEMALE; HEALTH SERVICES NEEDS AND DEMAND; HUMANS; MALE; METHODS; MIDDLE AGED; MIDWESTERN UNITED STATES; NEEDS ASSESSMENT; NURSING STAFF, HOSPITAL; PATIENT SATISFACTION; PERCEPTION;

EID: 0032607745     PISSN: 00020443     EISSN: None     Source Type: Journal    
DOI: 10.1097/00005110-199901000-00007     Document Type: Article

References (18)

1. Young W, Minnick A, Marcantonio R. How wide is the gap in defining quality care? J Nurs Adm. 1996;26(5):15-20.
2. Morgan S. Measuring ED patient satisfaction with a questionnaire. J Emerg Nurs. 1986;12(4):32A-34A.
3. Huggins K, Gandy W, Kohut C. Emergency department patients' perception of nurse caring behaviors. Heart Lung. 1993;22(4):356-364.
4. Chande V, Bhende M, Davis H. Pediatric emergency department complaints: a three-year analysis of sources and trends. Ann Emerg Med. 1991;20(9):1014-1016.
5. Leebov W. Customer Service in Health Care. Philadelphia, PA: American Hospital Publishing Inc; 1990.
6. Christensen M, Inguanzo J. Smart customers present a marketing challenge. Hospitals. 1989;64(16):42-47.
7. Petersen M. Measuring patient satisfaction: collecting useful data. J Nurs Qual Assurance. 1988;2(3):25-35.
8. Donabedian A. The quality of care: how can it be assessed? JAMA. 1988;260(12):1743-1748.
9. Ericksen L. Patient satisfaction: an indicator of nursing care quality? Nurs Manage. 1987;18(7):31-35.
10. VanderVeen L, Ritz M. Customer satisfaction: a practical approach for hospitals. J Health Care Qual. 1996;18(2):10-15.
11. Luther K. Data-driven interventions to improve patient satisfaction. J Nurs Care Qual. 1996;10(4):33-39.
12. Akerstrom M. Waiting - a source of hostile interaction in an emergency clinic. Qualitative Health Res. 1997;7(4):504-520.
13. Byerly B. How patients define service. Health Prog. 1996;77(4):95-96.
14. Kravitz RL. Patients' expectations for medical care: an expanded formulation based on review of the literature. Med Care Res Rev. 1996;53(1):3-27.
15. Jacono J, Hicks G, Antonioni C, O'Brian K, Rasi M. Comparison of perceived needs of family members between registered nurses and family members of critically ill patients in intensive care and neonatal intensive care units. Heart Lung. 1990;19(1):72-78.
16. Norris L, Grove S. Investigation of selected psychosocial needs of family members of critically ill adult patients. Heart Lung. 1986;15(2):194-199.
17. Karp D. Unresolved complaints can lead to malpractice litigation. South Dakota J Med. 1987;42(1):27.
18. Niles N, Tarbox G, Schults W, et al. Using qualitative and quantitative patient satisfaction data to improve the quality of cardiac care. J Qual Improvement. 1996;22(5):323-335.