ASP system utilization: Customer satisfaction and user performance

Industrial Management & Data Systems

Volumn 107, Issue 2, 2007, Pages 145-165

  Lee, Sang M ^a   Lee, Hong Hee ^a   Kim, Jinhan ^b   Lee, Sang Gun ^c  

^a UNIVERSITY OF NEBRASKA LINCOLN   (United States)

^b POSCO   (South Korea)

^c Ajou University   (South Korea)

Author keywords

Information systems; Outsourcing; Service delivery; Small enterprises; Technology led strategy

Indexed keywords

CUSTOMER SATISFACTION; EDUCATION; INDUSTRIAL MANAGEMENT; OUTSOURCING; PERSONNEL TRAINING;

SERVICE DELIVERY; SMALL ENTERPRISES; TECHNOLOGY LED STRATEGY;

INFORMATION SYSTEMS;

EID: 33947134930     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635570710723787     Document Type: Article

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