An analysis of the production line versus the case manager approach to information intensive services

Decision Sciences

Volumn 30, Issue 4, 1999, Pages 1105-1129

  Apte, Uday M ^a   Beath, Cynthia M ^b   Goh, Chon Huat ^c  

^a SOUTHERN METHODIST UNIVERSITY   (United States)

^b UNIVERSITY OF TEXAS AT AUSTIN   (United States)

^c RUTGERS UNIVERSITY   (United States)

Author keywords

Case manager approach; Information intensive services; Information systems; Process choice design; Production line approach; Queuing theory; Reengineering service operations

Indexed keywords

EID: 0039938900     PISSN: 00117315     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1540-5915.1999.tb00920.x     Document Type: Article

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