ERA model: A customer-orientated organizational change model for the public service

Total Quality Management and Business Excellence

Volumn 17, Issue 10, 2006, Pages 1301-1322

  Chen, Chi Kuang ^a   Yu, Chang Hsi ^b   Chang, Hsiu Chen ^b,c  

^a YUAN ZE UNIVERSITY   (Taiwan)

^b YU DA UNIVERSITY   (Taiwan)

^c NATIONAL KAOHSIUNG UNIVERSITY OF APPLIED SCIENCES   (Taiwan)

Author keywords

Change model; Organizational change management; Performance gap; Public management; Public service

Indexed keywords

EID: 33845662265     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360600753794     Document Type: Article

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