메뉴 건너뛰기




Volumn 14, Issue 3-4, 2003, Pages 254-283

Knowledge management in public service provision: The Child Support Agency

Author keywords

Children; Civil Service; Knowledge management; Public administration; United Kingdom

Indexed keywords


EID: 0042740443     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230310478828     Document Type: Review
Times cited : (29)

References (56)
  • 2
    • 84970395451 scopus 로고
    • Knowledge, knowledge work and organisations: An overview and interpretation
    • Blackler, F. (1995), "Knowledge, knowledge work and organisations: an overview and interpretation", Organisation Studies, Vol. 16 No. 6, pp. 1021-46.
    • (1995) Organisation Studies , vol.16 , Issue.6 , pp. 1021-1046
    • Blackler, F.1
  • 3
    • 0036337826 scopus 로고    scopus 로고
    • Building knowledge management systems
    • Bowman, B.J. (2002), "Building knowledge management systems", Information Systems Management, Vol. 19 No. 3, pp. 32-41.
    • (2002) Information Systems Management , vol.19 , Issue.3 , pp. 32-41
    • Bowman, B.J.1
  • 4
    • 84993043350 scopus 로고    scopus 로고
    • Knowledge sharing at Buckman Labs
    • Buckman, R.H. (1998), "Knowledge sharing at Buckman Labs", The Journal of Business Strategy, Vol. 19 No. 1, pp. 11-15.
    • (1998) The Journal of Business Strategy , vol.19 , Issue.1 , pp. 11-15
    • Buckman, R.H.1
  • 5
    • 0042424944 scopus 로고    scopus 로고
    • Secretary of State for Trade and Industry, 7 March 2000
    • Byers, S. (2000), Secretary of State for Trade and Industry, Speech at the Knowledge 2000 Conference, 7 March 2000, available at: www.dti.gov.uk/
    • (2000) Speech at the Knowledge 2000 Conference
    • Byers, S.1
  • 6
    • 0004283078 scopus 로고    scopus 로고
    • Cmnd No. 4310, The Stationery Office, London, March
    • (The) Cabinet Office (1999), Modernising Government, Cmnd No. 4310, The Stationery Office, London, March.
    • (1999) Modernising Government
  • 8
    • 0041923972 scopus 로고    scopus 로고
    • The knowledge within
    • Caulkin, S. (1997), "The knowledge within", Management Today, Vol. 86 No. 8, pp. 28-32.
    • (1997) Management Today , vol.86 , Issue.8 , pp. 28-32
    • Caulkin, S.1
  • 10
    • 85071741992 scopus 로고    scopus 로고
    • Humans, machines, and the structure of knowledge
    • Ruggles, R.L. (Ed.), Butterworth-Heinemann, Boston, MA
    • Collins, H.M. (1997), "Humans, machines, and the structure of knowledge", in Ruggles, R.L. (Ed.), Knowledge Management Tools, Butterworth-Heinemann, Boston, MA, pp. 145-63.
    • (1997) Knowledge Management Tools , pp. 145-163
    • Collins, H.M.1
  • 11
    • 0035704488 scopus 로고    scopus 로고
    • Knowing what we know: Supporting knowledge creation and sharing in social networks
    • Cross, R, Parker, A., Prusak, L. and Borgatti, S.P. (2001), "Knowing what we know: supporting knowledge creation and sharing in social networks", Organisational Dynamics, Vol. 30 No. 2, pp. 100-20.
    • (2001) Organisational Dynamics , vol.30 , Issue.2 , pp. 100-120
    • Cross, R.1    Parker, A.2    Prusak, L.3    Borgatti, S.P.4
  • 14
    • 0001903311 scopus 로고
    • The coming of the new organization
    • Drucker, P. (1988), "The coming of the new organization", Harvard Business Review, Vol. 66 No. 1, pp. 45-53.
    • (1988) Harvard Business Review , vol.66 , Issue.1 , pp. 45-53
    • Drucker, P.1
  • 16
    • 0002291767 scopus 로고    scopus 로고
    • Opinion: What is a chief knowledge officer?
    • Earl, M.J. and Scott, I.A. (1999), "Opinion: what is a chief knowledge officer?", Sloan Management Review, Vol. 40 No. 2, pp. 29-38.
    • (1999) Sloan Management Review , vol.40 , Issue.2 , pp. 29-38
    • Earl, M.J.1    Scott, I.A.2
  • 17
    • 0042925656 scopus 로고    scopus 로고
    • Knowledge flows in innovation
    • Williams, R, Faulkner, W. and Fleck, J. (Eds), Macmillan, Basingstoke
    • Faulkner, W. (1998), "Knowledge flows in innovation", in Williams, R, Faulkner, W. and Fleck, J. (Eds), Exploring Expertise: Issues and Perspectives, Macmillan, Basingstoke, pp. 173-96.
    • (1998) Exploring Expertise: Issues and Perspectives , pp. 173-196
    • Faulkner, W.1
  • 18
    • 0005371109 scopus 로고    scopus 로고
    • Expertise: Knowledge, power and tradeability
    • Williams, R., Faulkner, W. and Fleck, J. (Eds), Macmillan, Basingstoke
    • Fleck, J. (1998), "Expertise: knowledge, power and tradeability", in Williams, R., Faulkner, W. and Fleck, J. (Eds), Exploring Expertise: Issues and Perspectives, Macmillan, Basingstoke, pp. 143-72.
    • (1998) Exploring Expertise: Issues and Perspectives , pp. 143-172
    • Fleck, J.1
  • 19
    • 0027630926 scopus 로고
    • Building a learning organisation
    • Garvin, D.A. (1993), "Building a learning organisation", Harvard Business Review, Vol. 71 No. 4, pp. 78-91.
    • (1993) Harvard Business Review , vol.71 , Issue.4 , pp. 78-91
    • Garvin, D.A.1
  • 20
    • 0035555540 scopus 로고    scopus 로고
    • Knowledge management toolkit: A resource for creating policy and strategy, with practical guidance for managing knowledge at all levels within the organization
    • Giannettoa, K. and Wheeler, A. (2001), "Knowledge management toolkit: a resource for creating policy and strategy, with practical guidance for managing knowledge at all levels within the organization", Online Information Review, Vol. 25 No. 3, pp. 214-22.
    • (2001) Online Information Review , vol.25 , Issue.3 , pp. 214-222
    • Giannettoa, K.1    Wheeler, A.2
  • 21
    • 0038232376 scopus 로고    scopus 로고
    • Understanding knowledge management
    • Han, F. (2001), "Understanding knowledge management", Public Manager, Vol. 30 No. 2, pp. 34-5.
    • (2001) Public Manager , vol.30 , Issue.2 , pp. 34-35
    • Han, F.1
  • 22
    • 0041490885 scopus 로고    scopus 로고
    • Whats your strategy for managing knowledge
    • Hansen, M.T., Nohria, N. and Tierney, T. (1999), "Whats your strategy for managing knowledge", Harvard Business Review, Vol. 77 No. 2, pp. 106-16.
    • (1999) Harvard Business Review , vol.77 , Issue.2 , pp. 106-116
    • Hansen, M.T.1    Nohria, N.2    Tierney, T.3
  • 23
    • 0002062941 scopus 로고
    • Organisational learning and a firm's core competence
    • Hamel, G. and Heene, A. (Eds), Wiley & Sons, Chichester
    • Helleloid, D. and Simonin, B. (1994), "Organisational learning and a firm's core competence", in Hamel, G. and Heene, A. (Eds), Competence-based Competition, Wiley & Sons, Chichester, pp. 213-40.
    • (1994) Competence-based Competition , pp. 213-240
    • Helleloid, D.1    Simonin, B.2
  • 24
    • 18844380891 scopus 로고    scopus 로고
    • Share strength
    • John, G. (1998), "Share strength", People Management, Vol. 4 No. 6, pp. 44-7.
    • (1998) People Management , vol.4 , Issue.6 , pp. 44-47
    • John, G.1
  • 25
    • 0001308243 scopus 로고    scopus 로고
    • Assessing your company's knowledge management style
    • Jordan, J. and Jones, P. (1997), "Assessing your company's knowledge management style", Long Range Planning, Vol. 30 No. 3, pp. 392-8.
    • (1997) Long Range Planning , vol.30 , Issue.3 , pp. 392-398
    • Jordan, J.1    Jones, P.2
  • 26
    • 0035193993 scopus 로고    scopus 로고
    • Knowledge management in the public sector: Principles and practices in police work
    • Juen, T.W. (2001), "Knowledge management in the public sector: principles and practices in police work", Journal of Information Science, Vol. 27 No. 5, pp. 311-8.
    • (2001) Journal of Information Science , vol.27 , Issue.5 , pp. 311-318
    • Juen, T.W.1
  • 27
    • 0042424942 scopus 로고    scopus 로고
    • Search for net knowledge
    • 16 March
    • Koogle, T. (2000), "Search for net knowledge", Accountancy Age, 16 March, pp. 21-3.
    • (2000) Accountancy Age , pp. 21-23
    • Koogle, T.1
  • 29
    • 0027630870 scopus 로고
    • Informal networks: The company behind the chart
    • Krackhardt, D. and Hanson, J.R. (1993), "Informal networks: the company behind the chart", Harvard Business Review, Vol. 71 No. 4, pp. 104-11.
    • (1993) Harvard Business Review , vol.71 , Issue.4 , pp. 104-111
    • Krackhardt, D.1    Hanson, J.R.2
  • 30
    • 0042925655 scopus 로고
    • Implementing and integrating new technical processes and tools
    • Ruggles, R.L. (Ed.), Butterworth-Heinemann, Boston, MA
    • Leonard-Barton, D. (1995), "Implementing and integrating new technical processes and tools", in Ruggles, R.L. (Ed.), Knowledge Management Took, Butterworth-Heinemann, Boston, MA, pp. 211-30.
    • (1995) Knowledge Management Took , pp. 211-230
    • Leonard-Barton, D.1
  • 31
    • 0038209970 scopus 로고    scopus 로고
    • Preserving knowledge in an uncertain world
    • Lesser, E. and Prusak, L. (2002), "Preserving knowledge in an uncertain world", MIT Sloan Management Review, Vol. 43 No. 1, pp. 101-2.
    • (2002) MIT Sloan Management Review , vol.43 , Issue.1 , pp. 101-102
    • Lesser, E.1    Prusak, L.2
  • 32
    • 0041923967 scopus 로고    scopus 로고
    • Top management, strategy and organisational knowledge structures
    • Prusak, L. (Ed.), Butterworth-Heinemann, Boston, MA
    • Lyles, M.A. and Schwenk, C.R. (1997), "Top management, strategy and organisational knowledge structures", in Prusak, L. (Ed.), Knowledge in Organisations, Butterworth-Heinemann, Boston, MA, pp. 51-72.
    • (1997) Knowledge in Organisations , pp. 51-72
    • Lyles, M.A.1    Schwenk, C.R.2
  • 34
    • 0040305390 scopus 로고    scopus 로고
    • Financial risk and the need for superior knowledge
    • Prusak, L. (Ed.), Butterworth-Heinemann, Boston, MA
    • Marshall, C., Prusak, L. and Shpillberg, D. (1997), "Financial risk and the need for superior knowledge", in Prusak, L. (Ed.), Knowledge in Organisations, Butterworth-Heinemann, Boston, MA, pp. 227-52.
    • (1997) Knowledge in Organisations , pp. 227-252
    • Marshall, C.1    Prusak, L.2    Shpillberg, D.3
  • 35
    • 0010317885 scopus 로고    scopus 로고
    • Memory bankers
    • Mayo, A. (1998), "Memory bankers", People Management, Vol. 4 No. 2, pp. 34-8.
    • (1998) People Management , vol.4 , Issue.2 , pp. 34-38
    • Mayo, A.1
  • 36
    • 0001924110 scopus 로고
    • The knowledge creating company
    • Nonaka, I. (1991), "The knowledge creating company", Harvard Business Review, Vol. 69 No. 6, pp. 96-104.
    • (1991) Harvard Business Review , vol.69 , Issue.6 , pp. 96-104
    • Nonaka, I.1
  • 38
    • 0000097475 scopus 로고    scopus 로고
    • Dow's journey to a knowledge value management culture
    • Petrash, G. (1996), "Dow's journey to a knowledge value management culture", European Management Journal, Vol. 14 No. 4, pp. 365-73.
    • (1996) European Management Journal , vol.14 , Issue.4 , pp. 365-373
    • Petrash, G.1
  • 41
    • 0035217557 scopus 로고    scopus 로고
    • Where did knowledge management come from?
    • Prusak, L. (2001), "Where did knowledge management come from?", IBM Systems Journal, Vol. 40 No. 4, pp. 1002-7.
    • (2001) IBM Systems Journal , vol.40 , Issue.4 , pp. 1002-1007
    • Prusak, L.1
  • 43
    • 0004163072 scopus 로고
    • Simon and Schuster, London
    • Reich, R.B. (1991), The Work of Nations, Simon and Schuster, London, pp. 171-184, 230-33.
    • (1991) The Work of Nations , pp. 171-184
    • Reich, R.B.1
  • 44
    • 0001134793 scopus 로고    scopus 로고
    • The epistemological challenge: Managing knowledge and intellectual capital
    • Roos, J. and von Krogh, G. (1996), "The epistemological challenge: managing knowledge and intellectual capital", European Management Journal, Vol. 14 No. 4, pp. 333-7.
    • (1996) European Management Journal , vol.14 , Issue.4 , pp. 333-337
    • Roos, J.1    Von Krogh, G.2
  • 47
    • 0042424941 scopus 로고    scopus 로고
    • The contribution of tacit knowledge to innovation
    • Williams, R., Faulkner, W. and Fleck, J. (Eds), Macmillan, Basingstoke
    • Senker, J. (1998), "The contribution of tacit knowledge to innovation", in Williams, R., Faulkner, W. and Fleck, J. (Eds), Exploring Expertise: Issues and Perspectives, Macmillan, Basingstoke, pp. 223-44.
    • (1998) Exploring Expertise: Issues and Perspectives , pp. 223-244
    • Senker, J.1
  • 48
    • 0037919998 scopus 로고
    • Mapping corporate brainpower
    • Stewart, T.A. (1995), "Mapping corporate brainpower", Fortune, Vol. 132 No. 9, pp. 131-4.
    • (1995) Fortune , vol.132 , Issue.9 , pp. 131-134
    • Stewart, T.A.1
  • 49
    • 0000097622 scopus 로고
    • Sticky information and the locus of problem solving: Implications for innovation
    • von Hippel, E. (1994), "Sticky information and the locus of problem solving: implications for innovation", Management Science, Vol. 40 No. 4, pp. 429-39.
    • (1994) Management Science , vol.40 , Issue.4 , pp. 429-439
    • Von Hippel, E.1
  • 50
    • 0040064579 scopus 로고    scopus 로고
    • Imitation of knowledge: A sociology of knowledge perspective
    • von Krogh, G. and Roos, J. (Eds), Sage, London
    • von Krogh, G. and Roos, J. (1996a), "Imitation of knowledge: a sociology of knowledge perspective", in von Krogh, G. and Roos, J. (Eds), Managing Knowkdge: Perspectives on Co-operation and Competition, Sage, London, pp. 32-54.
    • (1996) Managing Knowkdge: Perspectives on Co-operation and Competition , pp. 32-54
    • Von Krogh, G.1    Roos, J.2
  • 51
    • 0042424943 scopus 로고    scopus 로고
    • Conversation management for knowledge development
    • von Krogh, G. and Roos, J. (Eds), Sage, London
    • von Krogh, G. and Roos, J. (1996b), "Conversation management for knowledge development", in von Krogh, G. and Roos, J. (Eds), Managing Knowkdge: Perspectives on Co-operation and Competition, Sage, London, pp. 218-25.
    • (1996) Managing Knowkdge: Perspectives on Co-operation and Competition , pp. 218-225
    • Von Krogh, G.1    Roos, J.2
  • 52
    • 0041422569 scopus 로고    scopus 로고
    • Organizational memory
    • Prusak, L. (Ed.), Butterworth-Heinemann, Boston, MA
    • Walsh, J.P. and Ungson, C.R. (1997), "Organizational memory", in Prusak, L. (Ed.), Knowledge in Organisations, Butterworth-Heinemann, Boston, MA, pp. 177-212.
    • (1997) Knowledge in Organisations , pp. 177-212
    • Walsh, J.P.1    Ungson, C.R.2
  • 53
    • 0003288423 scopus 로고    scopus 로고
    • Towards a theory of knowledge transfer in a co-operative context
    • von Krogh, G. and Roos, J. (Eds), Sage, London
    • Wathne, K., Roos, J. and von Krogh, G. (1996), "Towards a theory of knowledge transfer in a co-operative context", in von Krogh, G. and Roos, J. (Eds), Managing Knowkdge: Perspectives on Co-operation and Competition, Sage, London, pp. 55-81.
    • (1996) Managing Knowkdge: Perspectives on Co-operation and Competition , pp. 55-81
    • Wathne, K.1    Roos, J.2    Von Krogh, G.3
  • 54
    • 84986031704 scopus 로고    scopus 로고
    • M Knowledge management in public administration
    • Wiig, K. (2002), "M Knowledge management in public administration", Journal of Knowkdge Management, Vol. 6 No. 3, pp. 224-39.
    • (2002) Journal of Knowkdge Management , vol.6 , Issue.3 , pp. 224-239
    • Wiig, K.1
  • 55
    • 0004832578 scopus 로고    scopus 로고
    • Exploring expertise: Issues and perspectives
    • Williams, R., Faulkner, W. and Fleck, J. (Eds), Macmillan, Basingstoke
    • Williams, R., Faulkner, W. and Fleck, J. (1998), "Exploring expertise: issues and perspectives", in Williams, R., Faulkner, W. and Fleck, J. (Eds), Exploring Expertise: Issues and Perspectives, Macmillan, Basingstoke, pp. 1-28.
    • (1998) Exploring Expertise: Issues and Perspectives , pp. 1-28
    • Williams, R.1    Faulkner, W.2    Fleck, J.3
  • 56
    • 0002090480 scopus 로고    scopus 로고
    • Managing codified knowledge
    • Zack, M.H. (1999), "Managing codified knowledge", Sloan Management Review, Vol. 40 No. 4, pp. 45-58.
    • (1999) Sloan Management Review , vol.40 , Issue.4 , pp. 45-58
    • Zack, M.H.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.