London calling: Selection as pre-emptive strategy for cultural control

Employee Relations

Volumn 29, Issue 2, 2007, Pages 178-191

  Brannan, Matthew J ^a   Hawkins, Beverley ^a  

^a KEELE UNIVERSITY   (United Kingdom)

Author keywords

Call centres; Ethnography; Interviews; Organizational culture; Role play; Selection

Indexed keywords

EID: 33845441710     PISSN: 01425455     EISSN: None     Source Type: Journal    
DOI: 10.1108/01425450710720002     Document Type: Article

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