Hospital perceived value

Health Care Management Review

Volumn 31, Issue 4, 2006, Pages 328-336

  Moliner, Miguel A ^a  

^a UNIVERSITAT JAUME I   (Spain)

Author keywords

GLOVAL; Hospital; Perceived value; Satisfaction

Indexed keywords

ADULT; ARTICLE; CONTROLLED STUDY; EMOTIONALITY; FINANCIAL MANAGEMENT; HEALTH CARE QUALITY; HEALTH SERVICE; HOSPITAL COST; HOSPITAL MANAGEMENT; HOSPITAL SERVICE; HUMAN; HUMAN EXPERIMENT; PATIENT SATISFACTION;

EID: 33750588359     PISSN: 03616274     EISSN: None     Source Type: Journal    
DOI: 10.1097/00004010-200610000-00008     Document Type: Article

References (43)

1. Oswald, S.L., Turner, D.E., Snipes, R.L., and Butler, D. "Quality Determinants and Hospital Satisfaction." Marketing Health Services 18, no. 1 (1998): 19-22.
2. Bryan, C., Kent, E.B., Lindengerger, J., Schreiher, J.M., Canright, M.W., Cole, S., et al. "Increasing consumer satisfaction." Marketing Health Services 18, no. 4 (1998): 4-17.
3. Deeter-Schmelz, D.R., and Kennedy, K.N. "Patient Care Teams and Customer Satisfaction: The Role of Team Cohesion." Journal of Services Marketing 17, no. 6/7 (2003): 666-84.
4. American Marketing Association. Available at: www. marketingpower.com. Accessed 2004.
5. Oh, H. "Price Fairness and Its Asymmetric Effects on Overall Price, Quality, and Value Judgements: The Case of a Upscale Hotel." Tourism Management 24, (2003): 241-9.
6. Marketing Science Institute. 2002-2004 Research Priorities. A Guide to MSI Research Programs and Procedures. Cambridge, Mass: Marketing Science Institute; 2001.
7. Dumond, E.J. "Value Management: And Underlying Framework." International Journal of Operations & Production Management 20, no. 9 (2000): 1062-77.
8. Peterson, R.A. "Relationship Marketing and the Consumer." Journal of the Academy of Marketing Science 23, no. 4 (1995): 278-81.
9. Ravald, A., and Grönroos, C. "The Value Concept and Relationship Marketing." European Journal of Marketing 30, no. 2 (1996): 19-30.
10. Dodds, W.B., Monroe, K.B., and Grewal, D. "Effects of Price, Brand and Store Information on Buyers' Product Evaluations." Journal of Marketing Research 28, (1991): 307-19.
11. Rapp, S., and Collins, T, eds. El Nuevo Rumbo del Marketing (in Spanish). Madrid: McGraw-Hill; 1991.
12. Rapp, S., and Collins, T, eds. El Nuevo Maxi-Marketing (in Spanish). Madrid: McGraw-Hill; 1996.
13. Grewal, D., Monroe, K., and Krishnan, R. "The Effects of Price-Comparison Advertising on Buyers' Perceptions of Acquisition Value, Transaction Value, and Behavioral Intentions." Journal of Marketing 62, no. 2 (1998): 46-59.
14. Cronin, J. Jr., Brady, M., Brand, R.R., Hightower, R. Jr., and Shemwell, D.J. "A Cross-sectional Test of the Effect and Conceptualization of Service Value." Journal of Services Marketing 11, no. 6 (1997): 375-91.
15. Cronin, J. Jr., Brady, M., and Hult, T. "Assessing the Effects of Quality, Value, and Customer Satisfaction on consumer Behavioral Intentions in Service Environments." Journal of Retailing 76, no. 2 (2000): 193-218.
16. Bigné, J.E., Moliner, M.A., and Callarisa, L.J. "El valor y la fidelización de clientes: una propuesta de modelo dinámico de comportamiento (in Spanish)." Revista Europea de Dirección y Economía de la Empresa 9, no. 3 (2001): 65-78.
17. Rust, T., Zeithaml, V., and Lemmon, K. Driving Customer Equity. New York: The Free Press; 2000.
18. De Ruyter, J.K., Wetzels, M., Lemmink, J., and Mattson, J. "The Dynamics of the Service Delivery Process: A Value-Based Approach." International Journal of Research in Marketing 14, (1997): 231-43.
19. De Ruyter, J.K., Wetzels, M., and Bloemer, J. "On the Relationship Perceived Service Quality, Service Loyalty and Switching Costs." International Journal of Service Industry Management 9, no. 5 (1998): 436-53.
20. Sinha, I., and DeSarbo. "An Integrated Approach Toward the Spatial Modeling of Perceived Customer Value." Journal of Marketing Research XXXV, (1998): 236-49.
21. Sweeney, J.C., and Soutar, G. "Consumer Perceived Value: The Development of Multiple Item Scale." Journal of Retailing 77, no. 2 (2001): 203-20.
22. Woodruff, R. "Customer Value: The Next Source for Competitive Advantage." Journal of The Academy of Marketing Science 25, (1997): 139-53.
23. Zeithmal, V. "Consumer Perceptions of Price, Quality and Value: A Means-End Model and Synthesis of Evidence." Journal of Marketing 52, (1988): 2-22.
24. Anderson, J.C., and Narus, J.A. "A Model of Distributor Firm and Manufacturer Firm Working Partnerships." Journal of Marketing 54, (1990): 42-58.
25. Gassenheimer, J.B., Houston, F.S., and Davis, J. "The Role of Economic Value, Social Value and Perceptions of Fairness in Interorganizational Relationship Retention Decisions." Journal of Academy of Marketing Science 26, no. 4 (1998): 322-37.
26. Lapierre, J. "Customer-Perceived Value in Industrial Context." Journal of Business & Industrial Marketing 15, no. 2/3 (2000): 122-40.
27. Palmer, A., and Ponsonby, S. "The Social Construction of New Marketing Paradigms: The Influence of Personal Perspective." Journal of Marketing Management 18, (2002): 173-92.
28. Sheth, J.N., Newman, B.I., and Gross, L.G. Consumption Values and Market Choice. Cincinnati, Ohio: Shouth Western Publishing; 1991.
29. Sheth, J.N., Newman, B.I., and Gross, L.G. "Why We Buy What We Buy: A Theory of Consumption Values." Journal of Business Research 22, (1991b): 159-70.
30. Sánchez, J., Callarisa, L., Rodríguez, R.M., and Moliner, M.A. "Perceived Value of the Purchase of a Tourism Product." Tourism Management 27, (2006): 394-409.
31. Parasuraman, A., Zeithaml, V.A., and Berry, L.L. "SERVQUAL: A Multiple Item Scale for Measuring Consumer Perceptions of Service Quality." Journal of Retailing 64, (1988): 12-40.
32. Cronin, J.J. Jr., and Taylor, S.A. "SERVPERF Versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality." Journal of Marketing 58, no. 1 (1994): 125-31.
33. MacCallum, R.C., and Browne, M.W. "The Use of Causal Indicators in Covariance Structure Models: Some Practical Issues." Psychological Bulletin 114, no. 3 (1993): 533-41.
34. Diamantopoulos, A., and Winklhofer, H.M. "Index Construction with Formative indicators: An Alternative to Scale Development." Journal of Marketing Research XXXVIII, (2001): 269-77.
35. Jarvis, C.B., MacKenzie, S.B., and Podsakoff, P.M. "A Critical Review of Construct Indicator and Measurement Model Misspecification in Marketing Consumer Research." Journal of Consumer Research 30, no. 2 (2003): 199-218.
36. Hunt, S.D., "The Three Dichotomies Model of Marketing: An Elaboration of Issues." In Macromarketing: Distributive Processes from a Societal Perspective. edited by C.C., Slater. University of Colorado, Colorado: Business Research Division, (1977): pp. 52-6.
37. Oliver, R.L. "Measurement and Evaluation of Satisfaction Processes in Retail Settings." Journal of Retailing 57, (1981): 25-48.
38. Parasuraman, A. "Reflections on Gaining Competitive Advantage through Customer Value." Journal of the Academy of Marketing Science 25, no. 4 (1997): 332-42.
39. Fishbein, M., and Ajzen, I. Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research. Reading, Mass: Addison-Wesley; 1975.
40. Bloemer, J., and Odekerken-Schroder, G. "Store Satisfaction and Store Loyalty Explained by Customer- and Store-Related Factors." Journal of Customer Satisfaction, Dissatisfaction and Complaining Behavior 15, (2002): 68-80.
41. Uriel, E., and Aldás, J. Análisis Multivariante Aplicado (in Spanish). Madrid: Thomson; 2005.
42. Jöreskog, K.G., and Sörbom, D. PRELIS 2 User's Reference Guide. Chicago: Scientific Software International; 1996.
43. Singh, J., and Sirdeshmukh, D. "Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgements." Journal of the Academy of Marketing Science 28, no. 1 (2000): 150-67.