The effects of structural characteristics of explanations on use of a DSS

Decision Support Systems

Volumn 42, Issue 3, 2006, Pages 1481-1493

  Gönül, M Sinan ^a   Önkal, Dilek ^a   Lawrence, Michael ^b  

^a BILKENT UNIVERSITY   (Turkey)

^b UNIVERSITY OF NEW SOUTH WALES   (Australia)

Author keywords

Adjustment; Explanation; Forecast; Judgment

Indexed keywords

COMPUTATIONAL METHODS; DECISION THEORY; EXPERT SYSTEMS; INFORMATION ANALYSIS; USER INTERFACES;

STRUCTURAL CHARACTERISTICS;

DECISION SUPPORT SYSTEMS;

EID: 33750471180     PISSN: 01679236     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.dss.2005.12.003     Document Type: Article

References (34)

1. Ashton R.H., and Kramer S.S. Students as surrogates in behavioral accounting research: some evidence. Journal of Accounting Research 18 (1980) 1-15
2. Davis F., and Kottemann J. Determinants of decision rule use in a production planning task. Organizational Behavior and Human Decision Processes 63 (1995) 145-157
3. Dhaliwal J.S., and Benbasat I. The use and effects of knowledge-based system explanations: theoretical foundations and a framework for empirical evaluation. Information Systems Research 7 3 (1996 (September)) 342-362
4. DiFonzo N. Cueing rumor and prediction: making sense (but losing dollars) in the stock market. Organizational Behavior and Human Decision Processes 71 3 (1997) 329-353
5. Durkin J. Expert systems: a view of the field. IEEE Expert (1996 (April)) 56-63
6. R. Fildes, P. Goodwin, M. Lawrence, The design features of forecasting support systems and their effectiveness, Decision Support Systems, in press.
7. Goodwin P. Enhancing judgmental sales forecasting: the role of laboratory research. In: Wright G., and Goodwin P. (Eds). Forecasting with Judgment (1998), John Wiley and Sons, Chichester 91-111
8. Goodwin P., Önkal-Atay D., Thomson M.E., Pollock A.C., and Macaulay A. Feedback-labelling synergies in judgmental stock price forecasting. Decision Support Systems 37 (2004) 175-186
9. Gregor S. Explanations from knowledge-based systems and cooperative problem solving: an empirical study. International Journal of Human-Computer Studies 54 (2001) 81-105
10. Gregor S., and Benbasat I. Explanations from intelligent systems: theoretical foundations and implications for practice. MIS Quarterly 23 4 (1999 (December)) 497-530
11. Harries C., and Harvey N. Taking advice, using information and knowing what you are doing. Acta Psychologica 104 (2000) 399-416
12. Harvey N., and Fischer I. Accepting help, improving judgment, and sharing responsibility. Organizational Behavior and Human Decision Processes 70 2 (1997) 117-133
13. Harvey N., Harries C., and Fischer I. Using advice and assessing its quality. Organizational Behavior and Human Decision Processes 81 2 (2000) 252-273
14. Hayes-Roth F., and Jacobstein N. The state of knowledge-based systems. Communications of the ACM 37 3 (1994) 27-39
15. Houghton K.A., and Hronsky J.J.F. The sharing of meaning between accounting students and members of the accounting profession. Accounting and Finance (1993 (November)) 131-147
16. H. Irandoust, Attitudes for achieving user acceptance explaining, arguing, critiquing, 7th International Command and Control Research and Technology Symposium, Quebec City-Canada (2002)
17. Kleinmuntz B. Why we still use our heads instead of formulas: toward an integrative approach. Psychological Bulletin 107 (1990) 296-310
18. Lawrence M., and O'Connor M. Judgmental forecasting in the presence of loss functions. International Journal of Forecasting 21 1 (2005 (January-March)) 3-14
19. M. Lawrence, L. Davies, M. O'Connor, P. Goodwin, Improving forecast utilization by providing explanations, 21st International Symposium on Forecasting, Atlanta-USA (2001).
20. Lawrence M., Goodwin P., and Fildes R. Influence of user participation on DSS use and decision accuracy. Omega 30 5 (2002 (October)) 381-392
21. Lim J.S., and O'Connor M.J. Judgmental adjustment of initial forecasts. Journal of Behavioral Decision Making 8 (1995) 149-168
22. Lim J.S., and O'Connor M. Judgmental forecasting with time series and causal information. International Journal of Forecasting 12 (1996) 139-153
23. Locke E.A. Generalizing from Laboratory to Field Settings. Lexington Books (1986)
24. Mao J.Y., and Benbasat I. The use of explanations in knowledge-based systems: cognitive perspectives and a process-tracing analysis. Journal of Management Information Systems 17 2 (2000 (Fall)) 153-179
25. O'Connor M., Remus W., and Griggs K. Judgmental forecasting in times of change. International Journal of Forecasting 9 (1993) 163-172
26. Papamichail K.N., and French S. Explaining and justifying the advice of a decision support system: a natural language generation approach. Expert Systems with Applications 24 (2003) 35-48
27. Remus W., O'Connor M., and Griggs K. Does reliable information improve the accuracy of judgmental forecasts?. International Journal of Forecasting 11 (1995) 283-293
28. Shortliffe E.H. Computer-Based Medical Consultations: MYCIN (1976), Elsevier Computer Science Library, New York
29. Sniezek J.A., and Swol L.M. Trust, confidence, and expertise in a judge-advisor system. Organizational Behavior and Human Decision Processes 84 2 (2001) 288-307
30. Turban E., and Aronson J.E. Decision Support Systems and Intelligent Systems. 6th ed (2001), Prentice Hall, Upper Saddle River, NJ
31. Wærn Y., and Ramberg R. People's perception of human and computer advice. Computers in Human Behavior 12 1 (1996) 17-27
32. Webby R., and O'Connor M. Judgmental and statistical time series forecasting: a review of the literature. International Journal of Forecasting 12 (1996) 91-118
33. Yaniv I., and Kleinberger E. Advice taking in decision making: egocentric discounting and reputation formation. Organizational Behavior and Human Decision Processes 83 2 (2000) 260-281
34. Ye L.R., and Johnson P.E. The impact of explanation facilities on user acceptance of expert systems advice. MIS Quarterly 19 2 (1995 (June)) 157-172